“Try again later”
A generally good app until a recent update… when searching live times, I frequently get a “something went wrong: please try again” message. I also get an error message when trying to open the app sometimes too.
Visually impaired traveller
Very difficult to navigate. Takes too long to find train times. I use screen reader I want to know the train times first not wait for all the pricing which takes too long. In between train times shows all information about refund tickets which is not necessary when I just need the train times. Quite put this information in between train times, more suitable as the end. Train times also difficult to navigate too far too many train times examples. When I put in my trade on time and go to find tickets, I find that the train times have returned back to the present time. It was much easier to use before the update for simple which gave me quick information. Now by the time I’ll try and find the train times I’ve missed the train. No point crowding the information with all sorts of examples of times. Just give me what I want. Clearly and simply. You are just updating just for the sake of it and making life much more difficult for me as a screen reader user
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App keeps signing me out and won’t remember favourites
This app is hard work. Have to put in departure and arrival stations at least twice every time. Constantly logs you out every time you use it
Buggy as hell since new redesign.
Doesn’t load half the time, when it does, then the stops dont load when planning a journey, then even if the stops load and I go to buy the ticket, there is an error.
Absolutely horrible. Sometimes I will be sitting there waiting for the app to damn load to show my ticket and the conductor just waits there.
Be better, put that budget that is used for the metro into fixing this horrible app.
Absolutely horrible. Sometimes I will be sitting there waiting for the app to damn load to show my ticket and the conductor just waits there.
Be better, put that budget that is used for the metro into fixing this horrible app.
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Needs Offline Mode
If you are on the train and need to show your ticket and have poor or limited signal the app doesn’t load.
If you have bought a valid mobile ticket there is no option to add it to your google or Apple wallet, you can with train line, please update the app to allow this feature.
Seems like a huge risk and oversight
Update: to the devs, yes if you are purchasing a new ticket you can buy a ticket that goes into your Apple wallet, the issue is if you have already bought a ticket which is not one that gets added to the wallet and have to load the app. The app needs an internet connection it seems to load in general so I’m sat on the train with a blank screen and ticket guard stood over me.
If you have bought a valid mobile ticket there is no option to add it to your google or Apple wallet, you can with train line, please update the app to allow this feature.
Seems like a huge risk and oversight
Update: to the devs, yes if you are purchasing a new ticket you can buy a ticket that goes into your Apple wallet, the issue is if you have already bought a ticket which is not one that gets added to the wallet and have to load the app. The app needs an internet connection it seems to load in general so I’m sat on the train with a blank screen and ticket guard stood over me.
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