Full of bugs and issues
When you select open return it tells you there are not open return tickets available but then you leave it unchecked and it shows the open return tickets.
The app also takes forever to load, season tickets won’t load or activate. Honestly with I went with a physical card at this rate.
The app also takes forever to load, season tickets won’t load or activate. Honestly with I went with a physical card at this rate.
Great app, but can’t add photo for a sessional ticket
My daughter started high school and has been using the train to het to/from school. I like how easy is to use the app and the feature to save favourite routes is supper handy for a child to use. We know wanted to buy a weekly ticket but can’t proceed as the app doesn’t allow to upload and/or take photo even with app permissions granted
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Brilliant customer support
Brilliant customer support, I ran out of money on my card and they blocked my card, as they would do when they cannot get their money. I then messaged them and they unblocked it. Also very understanding when my old phone broke and I couldn't show my ticket.
Please stop….
Please hire a real UX designer and do some user journey mapping while you are there. You cannot even click back or exit many screens.
Many button presses required for simple things and keyboard overlap is terrible.
Live timing is an absolute joke. Why can you not just choose a station and view the board?
Many button presses required for simple things and keyboard overlap is terrible.
Live timing is an absolute joke. Why can you not just choose a station and view the board?
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Apple Payg
There seems no way of viewing payg journeys if using Apple Pay. Do people actually carry physical cards any more
Rubbish
So much for a national rail service. After 2 hours trying I failed to buy my ticket.
Useless
Tried to book a train that I could see was about to depart in 10mins, app repeatedly claimed there were no trains available for that time or date… had to buy through Trainline app instead.
Update - multiple other reviewers have had the same issue of the app finding no trains available. The time didn’t matter, I tried changing it to a wide range of times, and basic functionality would at least tell you the next available train regardless - but the app shows nothing at all. This is not a user issue, you need to fix the app
Update - multiple other reviewers have had the same issue of the app finding no trains available. The time didn’t matter, I tried changing it to a wide range of times, and basic functionality would at least tell you the next available train regardless - but the app shows nothing at all. This is not a user issue, you need to fix the app
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Response from developer
Thanks for your review. It could be that you were too close to departure time to buy this ticket. In most cases, you can buy a ticket which is valid on multiple services - e.g. if purchasing an Anytime Day Single, this ticket would be valid on all services throughout that day for the route of travel. If you require any support with ticket purchase, please reach out to our contact centre team https://tfw.wales/help-and-contact/rail/contact-us
Glitchy
Constantly says “no tickets available” when I know full well there are available tickets, doesn’t fix itself for ages and sometimes even have to uninstall and reinstall the app to access tickets and train times. Doesn’t always give platform information when showing the journey, train times inconsistent and unreliable at times.
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What have you done!
Previously I would have rated this app as 5 stars, even for ease of use at the end of a difficult day, with beers involved. Now you’ve made it impossible to use since the last update.
Not working again
Will not let pay on app second day not working
Poor UI
Poorly designed and unreliable. The Pay As You Go feature cannot even correctly recognise journeys where passengers have tapped in and out. Penalty charges appear without clear explanations, and the lack of live updates makes it impossible to know what is going on. This needs urgent fixing before passengers lose trust in the system.
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tries to trick railcard users
when searching for tickets, the results screen will immediately say no journeys found and you will go back to search tickets again, and just click the same button, BUT it removes your railcard while keeping all other information (destination, times, passenger count) you previously entered, so that you might not notice.
initially thought it was an error on my end but it is frequent and only started happening after the app updated its UI.
don't use this app, this happens far too frequently, wasting time and trying to scam you out of your railcard discount.
initially thought it was an error on my end but it is frequent and only started happening after the app updated its UI.
don't use this app, this happens far too frequently, wasting time and trying to scam you out of your railcard discount.
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Response from developer
Update - We have investigated this issue and identified that the railcard only stays in the journey search if you are logged out of the App. We have therefore added this to a list of priorities to be fixed for any users that remain logged in.
Won’t let me buy an e-ticket
* everybody else on my train has an e-ticket
* the welsh train is the first part of a multi-stage journey, so my tickets are really expensive
* would have been better to have e tickets because you can’t lose them
* had to pick up real tickets from site 6 km away at huge trouble to myself - other side of river, 20 minute drive by car
It’s 2026. Absolutely inexcusable to not have e-tickets available, but unbelievable not to have them for journeys that are brought on the app.
* the welsh train is the first part of a multi-stage journey, so my tickets are really expensive
* would have been better to have e tickets because you can’t lose them
* had to pick up real tickets from site 6 km away at huge trouble to myself - other side of river, 20 minute drive by car
It’s 2026. Absolutely inexcusable to not have e-tickets available, but unbelievable not to have them for journeys that are brought on the app.
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“Try again later”
A generally good app until a recent update… when searching live times, I frequently get a “something went wrong: please try again” message. I also get an error message when trying to open the app sometimes too.
Can’t buy open return tickets
If I select a single ticket it shows me all the available times for the train but if I select an open return it says nothing is available and you can’t actually get them.
Visually impaired traveller
Very difficult to navigate. Takes too long to find train times. I use screen reader I want to know the train times first not wait for all the pricing which takes too long. In between train times shows all information about refund tickets which is not necessary when I just need the train times. Quite put this information in between train times, more suitable as the end. Train times also difficult to navigate too far too many train times examples. When I put in my trade on time and go to find tickets, I find that the train times have returned back to the present time. It was much easier to use before the update for simple which gave me quick information. Now by the time I’ll try and find the train times I’ve missed the train. No point crowding the information with all sorts of examples of times. Just give me what I want. Clearly and simply. You are just updating just for the sake of it and making life much more difficult for me as a screen reader user
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Response from developer
Thank you for your review and taking the time to share your experiences as a screen reader user. The information regarding changes to refunds has been necessary as this is a major change within the rail industry which affects all customers. If you are searching for a live journey instead of purchasing a ticket, we recommend using the Live Times section to view specific searches. The Live Times section is limited to journey planning information only. If this doesn't improve the overall user experience, please contact our Customer Relations Team https://tfw.wales/help-and-contact/rail/complaint who will be happy to look into this for you.
App keeps signing me out and won’t remember favourites
This app is hard work. Have to put in departure and arrival stations at least twice every time. Constantly logs you out every time you use it
Buggy as hell since new redesign.
Doesn’t load half the time, when it does, then the stops dont load when planning a journey, then even if the stops load and I go to buy the ticket, there is an error.
Absolutely horrible. Sometimes I will be sitting there waiting for the app to damn load to show my ticket and the conductor just waits there.
Be better, put that budget that is used for the metro into fixing this horrible app.
Absolutely horrible. Sometimes I will be sitting there waiting for the app to damn load to show my ticket and the conductor just waits there.
Be better, put that budget that is used for the metro into fixing this horrible app.
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Needs Offline Mode
If you are on the train and need to show your ticket and have poor or limited signal the app doesn’t load.
If you have bought a valid mobile ticket there is no option to add it to your google or Apple wallet, you can with train line, please update the app to allow this feature.
Seems like a huge risk and oversight
Update: to the devs, yes if you are purchasing a new ticket you can buy a ticket that goes into your Apple wallet, the issue is if you have already bought a ticket which is not one that gets added to the wallet and have to load the app. The app needs an internet connection it seems to load in general so I’m sat on the train with a blank screen and ticket guard stood over me.
If you have bought a valid mobile ticket there is no option to add it to your google or Apple wallet, you can with train line, please update the app to allow this feature.
Seems like a huge risk and oversight
Update: to the devs, yes if you are purchasing a new ticket you can buy a ticket that goes into your Apple wallet, the issue is if you have already bought a ticket which is not one that gets added to the wallet and have to load the app. The app needs an internet connection it seems to load in general so I’m sat on the train with a blank screen and ticket guard stood over me.
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Underrated but underfeatured
It isn’t perfect but by all means it’s definitely one of the best I’ve used. Few apps come as clean as this, it’s ad free and clutter free, and I’ve never come across a major deal breaking bug, unlike a lot of what’s out there.
However, the one thing this app does fall short of is features. As in, features that are either no brainers or really cool new ideas that are mentioned and listed in the app, but turn out to be an external link.
Sure maybe a live map or delay repay is a bit hard to implement, but it sucks that the status page doesn’t actually give a list of lines with a traffic light system like the SNCF Connect app and instead has a button that links to one of the most complicated pages I’ve seen.
Overall it’s a really good app and I use it for all my journeys even outside Wales, but it’s be nice if it was more featured and didn’t just have links to the TfW site for features it claims to have.
However, the one thing this app does fall short of is features. As in, features that are either no brainers or really cool new ideas that are mentioned and listed in the app, but turn out to be an external link.
Sure maybe a live map or delay repay is a bit hard to implement, but it sucks that the status page doesn’t actually give a list of lines with a traffic light system like the SNCF Connect app and instead has a button that links to one of the most complicated pages I’ve seen.
Overall it’s a really good app and I use it for all my journeys even outside Wales, but it’s be nice if it was more featured and didn’t just have links to the TfW site for features it claims to have.
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