Careem User Reviews
Customer Experience
~ Based on 2,340 written reviews from the US App Store.
What users say
Summarized from real user reviews of Careem. Based on 198K reviews and a 4.6/5 average, it highlights the 3 positives and 6 negatives reviewers mention most about this Travel app.
Positive things
- 👍Excellent service
- 🚀Convenient and easy to use
- 💯Great app and services
Negative things
- 🤬Terrible customer service
- 🐛Unreliable and buggy app
- 💰Overcharging and hidden fees
- 🚫Difficult to cancel subscriptions
- 🗺️Inaccurate location tracking
- 🚗Poor driver behavior and attitudes
Is Careem Safe?
Careem: rides, food, grocery appears safe based on user ratings. AppsHunter Safety Score for Careem is 92/100.
This assessment is based on 198,498 user ratings, with an App Store average of 4.6/5.
Safety Analysis
~ Based on 198,498 App Store ratings for Careem.
Is Careem Legit?
Careem: rides, food, grocery appears to be a legitimate app. AppsHunter Legitimacy Score for Careem is 90/100.
Based on 90 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Cant cancel the subscription
I have always preferred to use careem over any other transportation app no matter the price range due to its comfort and safety, but it has honestly downgraded a lot ever since Uber bought it. The professional and class captains are rare to find, the wait times are much longer, a lot of in-app glitches, overpriced for no reasons and rush hours at 4AM??? Today I ordered a ride and the captain cancelled, the other captain was literally 2 streets away from me and the arrival time for the captain was “11MINS” and he didn’t move a single inch, I cancelled and I get charged 1.5 for no reason(which was returned), I order another ride he is 12Mins away from me and he also doesn’t move a single inch. I decided to cancel and order uber because I am in a hurry and the captain took less than 3 minutes to arrive and was actually respectful and better. Do good Careem. This is disappointing!
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شكرًا لجهودكم وحسن تعاونكم
Used in Morocco, utter disaster. After you accept a ride, drivers call you to negotiate and request up to 3-4 times the amount. If you refuse they just don’t show up. To top it off, the app then automatically charges you for interaction as if the blame falls on your shoulders. Dishonest through and through. And this was not a one time experience. It’s embarrassing to admit but despite this treatment, I retried calling cars from 4 different locations. The exact same scenario occurred over and over again. I should have learned my lesson sooner and hope that this review will allow others to not fall into this trap…
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اسوء مايكون
علشان مايعرف كوعه من بوعه بالشوارع ولا بالمحلات اذا خبصت الخريطه عنده تبلش
If i could give this horrible app 0 stars I would. Use talabat for an actually good ordering app this app is only good for ordering taxis
داواشێن
I had an issue with multiple orders and I always ask for help but never helped
يعني شنو معناها من موفرين دفع الكتروني بالتطبيق واكثر من ٩٠٪ من كباتنكم ميقبل الدفع ويلغي الرحله؟ يعني شنو يلغي الرحله واني صاعده ويا والله شنو الدفع الكتروني!! شنو هالبهذله هاي اذا كباتنكم ميقبلوها شكو مخلين هاي الميزه؟ واذا اني الغيها من يمي هم انخصم وهاي كم مره تصير من ورا سالفة الدفع يعني غباء والله
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The worst app ever
The service is not upto the mark, and customer service does not exist at all
تطبيق جيد جداً
This was my first time using careem box, I confirmed to pay 7.7 , but once the delivery arrived, careem deducted 4.2 extra which is more than 50%, I contacted the help center 3 times, every time the auto reply said that careem will contact me after 1-2 hours but that didn’t actually happen, I’m not sure if this happened with others and they accepted it, but this called scamming since it’s not justified deduction.
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The app itself is fine but went to change my number and the app keeps sending the code to my old number, HELPFUL! And now a mystery payment was made when I was out the country, 5 days and 4 excuses later they still don’t know what it is! Financial security not a priority, will use another app after this.
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Having a forced screen to review rides when I need a new ride is not a nice move.. I will review but definitely I will not review when I need a ride in two minutes.. please be sensible about this.. when I have a pleasant ride or a bad ride i will definitely make sure to review, but this enforcing will only make me hate reviewing rides
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No privacy for your customers a random person ordered from my credit card and somehow the account is in his name and email but my credit card is the card that got the transaction tried to send them and now response this happened in Jordan
normal de 5-6 km bir yol için 5000iqd isterler burda 2000-2500 arası
Horrible app and drivers no license and most unethical company… is like expected in Saudi Arabia
دايماً يفتح الموقع من طريق اطول و غالباً تيجيني مبالغ مضافه على المبلغ الي يطلع وقت الحجز
