Care giver here
Disconnects multiple times per day which is super frustrating.
Alarm sounded when he was low on insulin (had 10 hours left) but did not go off until 30 minutes after he was at zero!
Zero training/info for caregivers; called IT with a question on an icon and they had no idea.
When you call IT they should have the model, etc., by looking at the account.
Alarm sounded when he was low on insulin (had 10 hours left) but did not go off until 30 minutes after he was at zero!
Zero training/info for caregivers; called IT with a question on an icon and they had no idea.
When you call IT they should have the model, etc., by looking at the account.
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Awful app
This app must’ve been written as an elementary school project. it is very hard to create a login name with all the specific symbols they need. it is also very hard to reinstall the app.
You should expect to have a lot of wasted time working with this.
You should expect to have a lot of wasted time working with this.
Get on the ball now!!!!
UPDATE THE APP!! My family members equipment and app has already been updated twice, and the monitor app on my phone hasn’t received an update option YET!!! I’m loosing graph data, monitoring abilities and connection abilities and …TAHDAH it’s the app! My family members pump and app are talking correctly with the right and update INFO!! FIX THIS NOW!!!
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Not reliable!
Something has happened w/ this app over the last few months. I love the features, but lately graph data has actually disappeared. It will be there one minute, then the next minute the same graph that was previously smooth and filled in will be choppy with data missing that was once there. I also have not been getting alerts consistently lately. I double checked my settings, etc, and they’re all correct. But lately the notifications have been spotty. So I can go 20 -30 minutes with no data from my son and not have any clue! We missed a low last night because of this inconsistency. I tried calling tech support and they were no help at all. Minimed, do better!!
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Inconsistent and Inconvenient
This app continues to reset and log out forcing a login every couple of days. No Face ID and no way to store password in The password app automatically. When you monitor someone’s glucose levels, you do not need the added hassle. Come on Medtronic spend some money and have someone who uses the app help develop it.
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Logs me out EVERY. TIME
So frustrating that the app logs you out after every use. Sometimes, it feels like when my husband is dropping into a low, it deliberately logs me out. Tried using the one-time code log in, hoping it would be faster than my long email and password, but it rarely works. I do feel better after seeing other reviews with the same complaint. App definitely needs work.
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App is riddled with bugs
App is constantly telling me my partner’s pump is disconnected and it can’t read their blood sugar. However, when I open the app, it show their correct blood sugar (verified on their pump) and is updating perfectly. This app is constantly sending false signals, which gets very annoying because it won’t stop until you physically open the app and verify that the blood sugar is being displayed.
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Data sharing
Sharing data with family members shouldn’t be so difficult. It’s ridiculous.
Login every time I open the application
This is horrible
I have to login every time I open the application
And the password is very complex by the police
And the SMS doesn’t send the value of the sugar in the blood
I have to login every time I open the application
And the password is very complex by the police
And the SMS doesn’t send the value of the sugar in the blood
Irresponsible performance for a medical app
This app is absolutely terrible for a medical app that provides connection between caregivers and their children. It requires constant logins and disconnects all the time requiring a lengthy and cumbersome login with no alternatives. There is no Face ID login option or even a PIN login option and the app logs you out constantly. It is irresponsible for a company that produces medical devices to not provide a more streamlined option to stay connected to vital information they need to keep their child safe or monitor their blood sugar and insulin levels under the guise of "security".
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The Definition of AI Slop before there was AI
I'm not sure what set of programmers you dragged out of the muck somewhere that pays a dollar per hour, but you really need to get some new programmers.
And what do you have running your servers? Bunch of gerbils on exercise wheels? You guys make app changes and all you ever do is break things. Nothing actually changes in the app.
If it wasn't for third-party apps, your pump would be the most useless POS there is.
And what do you have running your servers? Bunch of gerbils on exercise wheels? You guys make app changes and all you ever do is break things. Nothing actually changes in the app.
If it wasn't for third-party apps, your pump would be the most useless POS there is.
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Concern !
No data still on app so I can see wife’s sugar etc or sensor info it’s ok on her pump etc & I did receive a email about a outage from Medtronic but come on now that was awhile now
No data
I monitor my mother all day and for 3 days now I’m not receiving any data. This is ridiculous. She’s 87 and needs help monitoring her sugar. When we try calling we are told there are high call volume and that she will be called back. We have put several calls in and got one Callback and was told to be patient. That was three days ago and now we can’t even get in touch with anyone.
This is very troubling to us. When we first got this system, we had no problem getting in touch with someone now we can’t even get a call back.
This is very troubling to us. When we first got this system, we had no problem getting in touch with someone now we can’t even get a call back.
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App shut down
Fix your damn all!!! It’s been down for 3 days!! My daughter fell low and didn’t know till I heard faint beeping in another room and you have failed to keep us updated and fixing the issue!!!!!! Your app doesn’t even have a timer to go off if the app isn’t working after a certain amount of time!!! Horrible customer service by the at!!!!
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No data from partner after update to iOS 26.4.1
After going from iOS 26.4 on iPhone to 26.4.1, I no longer receive data for my partner. Tried uninstall and reinstall of app, and resetting network settings, but neither of those worked.
Other open issues that need a solution:
1. I fully agree with the other reviewer comment about making you pick the person you are following when you follow only one person. An annoying usability issue.
2. Integration with watchOS is needed. It is quite annoying when I receive alerts on my watch, and when I dismiss them, they pop up every 30 - 60 seconds until I go to the app on my phone to acknowledge them. This is rather annoying when my phone is not in immediate reach, and is especially annoying when I am driving and cannot fool around with my phone.
3. Quite often, I stop getting notifications altogether. When I go to the app, it appears to restart (maybe it crashed?), and then I have a bunch of notifications to clear. Am I the only one reporting this?
Other open issues that need a solution:
1. I fully agree with the other reviewer comment about making you pick the person you are following when you follow only one person. An annoying usability issue.
2. Integration with watchOS is needed. It is quite annoying when I receive alerts on my watch, and when I dismiss them, they pop up every 30 - 60 seconds until I go to the app on my phone to acknowledge them. This is rather annoying when my phone is not in immediate reach, and is especially annoying when I am driving and cannot fool around with my phone.
3. Quite often, I stop getting notifications altogether. When I go to the app, it appears to restart (maybe it crashed?), and then I have a bunch of notifications to clear. Am I the only one reporting this?
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iPhone 13
Bad . Bad . Bad . Disconnect login (user) after 15 min. Every 15 min connect login and pass.
Pump
Medtronic customer service is close to none. Can’t get a hold of them to replace faulty equipment, especially new sensors.
Try alternatives if you’re able.
Try alternatives if you’re able.
Keeps logging me out
The app keeps logging me out and it’s difficult to monitor my kid’s blood sugar, its very annoying and stressful
Urgent update needed
This app is great for the pump. update for the latest Iphone software is needed. It’s constantly logging me out and making it difficult to keep track of my daughter’s sugar levels.
Why do I have to log in every time?!!!
Every time I use this app I have to sign in. It doesn’t give me notifications when my wife is low anymore because it logs me out. I wouldn’t mind if it was financial info but this is blood sugar. I should be able to decide if I trust my password protected phone to have easy access to this info. Not to mention you cannot use Face ID to make it easier to log in. THE APP WONT EVEN REMEMBER WHAT COUNTRY I AM IN!!!! This app has become completely useless.
The people who made this app useless need to go to app hell.
The people who made this app useless need to go to app hell.
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