App is riddled with bugs
App is constantly telling me my partner’s pump is disconnected and it can’t read their blood sugar. However, when I open the app, it show their correct blood sugar (verified on their pump) and is updating perfectly. This app is constantly sending false signals, which gets very annoying because it won’t stop until you physically open the app and verify that the blood sugar is being displayed.
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Data sharing
Sharing data with family members shouldn’t be so difficult. It’s ridiculous.
Login every time I open the application
This is horrible
I have to login every time I open the application
And the password is very complex by the police
And the SMS doesn’t send the value of the sugar in the blood
I have to login every time I open the application
And the password is very complex by the police
And the SMS doesn’t send the value of the sugar in the blood
Irresponsible performance for a medical app
This app is absolutely terrible for a medical app that provides connection between caregivers and their children. It requires constant logins and disconnects all the time requiring a lengthy and cumbersome login with no alternatives. There is no Face ID login option or even a PIN login option and the app logs you out constantly. It is irresponsible for a company that produces medical devices to not provide a more streamlined option to stay connected to vital information they need to keep their child safe or monitor their blood sugar and insulin levels under the guise of "security".
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The Definition of AI Slop before there was AI
I'm not sure what set of programmers you dragged out of the muck somewhere that pays a dollar per hour, but you really need to get some new programmers.
And what do you have running your servers? Bunch of gerbils on exercise wheels? You guys make app changes and all you ever do is break things. Nothing actually changes in the app.
If it wasn't for third-party apps, your pump would be the most useless POS there is.
And what do you have running your servers? Bunch of gerbils on exercise wheels? You guys make app changes and all you ever do is break things. Nothing actually changes in the app.
If it wasn't for third-party apps, your pump would be the most useless POS there is.
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Concern !
No data still on app so I can see wife’s sugar etc or sensor info it’s ok on her pump etc & I did receive a email about a outage from Medtronic but come on now that was awhile now
No data
I monitor my mother all day and for 3 days now I’m not receiving any data. This is ridiculous. She’s 87 and needs help monitoring her sugar. When we try calling we are told there are high call volume and that she will be called back. We have put several calls in and got one Callback and was told to be patient. That was three days ago and now we can’t even get in touch with anyone.
This is very troubling to us. When we first got this system, we had no problem getting in touch with someone now we can’t even get a call back.
This is very troubling to us. When we first got this system, we had no problem getting in touch with someone now we can’t even get a call back.
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App shut down
Fix your damn all!!! It’s been down for 3 days!! My daughter fell low and didn’t know till I heard faint beeping in another room and you have failed to keep us updated and fixing the issue!!!!!! Your app doesn’t even have a timer to go off if the app isn’t working after a certain amount of time!!! Horrible customer service by the at!!!!
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No data from partner after update to iOS 26.4.1
After going from iOS 26.4 on iPhone to 26.4.1, I no longer receive data for my partner. Tried uninstall and reinstall of app, and resetting network settings, but neither of those worked.
Other open issues that need a solution:
1. I fully agree with the other reviewer comment about making you pick the person you are following when you follow only one person. An annoying usability issue.
2. Integration with watchOS is needed. It is quite annoying when I receive alerts on my watch, and when I dismiss them, they pop up every 30 - 60 seconds until I go to the app on my phone to acknowledge them. This is rather annoying when my phone is not in immediate reach, and is especially annoying when I am driving and cannot fool around with my phone.
3. Quite often, I stop getting notifications altogether. When I go to the app, it appears to restart (maybe it crashed?), and then I have a bunch of notifications to clear. Am I the only one reporting this?
Other open issues that need a solution:
1. I fully agree with the other reviewer comment about making you pick the person you are following when you follow only one person. An annoying usability issue.
2. Integration with watchOS is needed. It is quite annoying when I receive alerts on my watch, and when I dismiss them, they pop up every 30 - 60 seconds until I go to the app on my phone to acknowledge them. This is rather annoying when my phone is not in immediate reach, and is especially annoying when I am driving and cannot fool around with my phone.
3. Quite often, I stop getting notifications altogether. When I go to the app, it appears to restart (maybe it crashed?), and then I have a bunch of notifications to clear. Am I the only one reporting this?
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iPhone 13
Bad . Bad . Bad . Disconnect login (user) after 15 min. Every 15 min connect login and pass.
Pump
Medtronic customer service is close to none. Can’t get a hold of them to replace faulty equipment, especially new sensors.
Try alternatives if you’re able.
Try alternatives if you’re able.
Keeps logging me out
The app keeps logging me out and it’s difficult to monitor my kid’s blood sugar, its very annoying and stressful
Urgent update needed
This app is great for the pump. update for the latest Iphone software is needed. It’s constantly logging me out and making it difficult to keep track of my daughter’s sugar levels.
Why do I have to log in every time?!!!
Every time I use this app I have to sign in. It doesn’t give me notifications when my wife is low anymore because it logs me out. I wouldn’t mind if it was financial info but this is blood sugar. I should be able to decide if I trust my password protected phone to have easy access to this info. Not to mention you cannot use Face ID to make it easier to log in. THE APP WONT EVEN REMEMBER WHAT COUNTRY I AM IN!!!! This app has become completely useless.
The people who made this app useless need to go to app hell.
The people who made this app useless need to go to app hell.
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Horrible
Use to be able to sign in. When I sign in it says it’s the wrong type of account and I need a care partner account, but when I try to create one it says there already is an account. I have no way to use this app
User interface is garbage from the get-go
I have just spent an hour trying to set this account and the Medtronic Minimed mobile app and am ready to delete them both. You need this app to get the software update to use the new Abbot sensors but it won’t let me use the same username or even email to from the Minimed mobile app to create this account (got an error both trying to log in initially and then to set up a new account.) This is not user friendly at all and there is zero help in the online or print documentation regarding this. 0/10 Do not recommend.
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Very user unfriendly
This app is wildly complicated and from going from Dexcom and freestyle data to this? I hate the graph layout
doesn’t work
not only does it always logs me out but now i click into the app it’s permanently on white screen. nothing loads
App Closes Overnight
This App has been a key component for two of us parents providing oversight for our son’s diabetes management. However, after a recent iOS update it now closes itself regularly, which defeats its utility, and sets up a potentially dangerous situation. PLEASE FIX THIS!
Diabetics be careful, parents do not use!!!!
I loved this app at first. It told me my blood sugar and the stats which was really nice. After a while, I would have to keep logging in multiple times a day. On top of that, it killed my phone battery. I only used it occasionally when I had my phone in my hands. After a while, I just quit using it. Currently, I am out hunting and looking on my phone would be easier than trying to dig it out from beneath all my cold weather cloths. It says I have to log in and when I do, it tells me to make a care partner account. When I make a care partner account, it tells me I have an account already and send me back to the beginning. Now, I have to tell my doctor I cannot download my pump remotely for check ups. If you are a parent and have a diabetic kid, do not use or this could be harmful or even deadly to your kid if you monitor them with this app.
This app should help diabetics
This app should help diabetics
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