Worst app ever
Tried to log in using my phone and it doesn’t work.
Goes in circles if you’re trying to reset password.
Called for help last October and was told they were working on it - clearly a lie - 5 months later still not resolved.
How can you manage my funds if you can’t even fix your basic app ????
Disgusting
Goes in circles if you’re trying to reset password.
Called for help last October and was told they were working on it - clearly a lie - 5 months later still not resolved.
How can you manage my funds if you can’t even fix your basic app ????
Disgusting
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2024 nothing has changed
As a care member for 30 years you would think they could design a better app. You constantly need to delete and reinstall the app, it becomes locked and stuck on the same page and you can’t go back to the main menu. The app is about the same standard as cares customer service.
Very poor application
One of the worst IOS apps I’ve come across, regularly losing credentials and requiring to re-authenticate from scratch virtually every time I try use the app. Also if you try leave app to pick up MFA details, app then reverts back to login screen again. Just horrible.
Problems still not fixed
After pointing out to Care Super that their app stops working after logging in a few times, they sent me an email with a long list of irrelevant questions and then phoned me to twice to discuss further in addition to another couple of emails, instead of just fixing the problem. As explained, they need to be checking their reviews because there is a long list of complaints here repeating the same problems, and having an app that doesn’t work is not in the realm of clients’ expectations. The impression is of a couple of high school students designing their IT and leaves you wondering how safe the company is. I’ve said all this to them, but are they listening?
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Frustrating
Whoever is providing IT support for this app should have been relieved of their duties long ago, nothing has changed in three years, it's either idle - cannot log on, or face ID doesn't work, or have to reset all over again. And today all i got was a screen with '413 are you lost?'
The info included about my fund is insufficient, I can't perform some simple requests, and updates to my requests lag so i never know if they're implemented or not.
The fund is doing ok but thinking about changing to Australian Super, as i have a small account with them and their comms and app are so much better!
The info included about my fund is insufficient, I can't perform some simple requests, and updates to my requests lag so i never know if they're implemented or not.
The fund is doing ok but thinking about changing to Australian Super, as i have a small account with them and their comms and app are so much better!
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