Highly Unprofessional Approach
I got my car inspected on Cars24 and they gave it such a poor value, that I was surprised. On the other hand the inspection person who visited gave wrong information about my car in inspection eg. “He mentioned that pollution certificate is not there for the car, even though I shared the document on the app where the RC clearly indicates the PUC expiry date which was valid.” It seems that they intentionally devalued the car, as my car was in good condition and made me a sale offer that was pathetic. The inspection person not only manipulated me to buy a membership for 3 months ad campaign on Cars24, but also asked and took a tip from me. This was done before they gave the value of the car.
After that, when I received call from them for selling the car, they started the conversation with the words “nobody will give even this much for the car”. I was extremely disappointed with their approach. Eventually I reached out to Spinny, where long story short, I sold my car at a price INR 1 Lakh higher than the price quoted by Cars24.
I hope this review reaches out to most of the people, so that you can save yourself from Cars24’s devalued sales trap.
After that, when I received call from them for selling the car, they started the conversation with the words “nobody will give even this much for the car”. I was extremely disappointed with their approach. Eventually I reached out to Spinny, where long story short, I sold my car at a price INR 1 Lakh higher than the price quoted by Cars24.
I hope this review reaches out to most of the people, so that you can save yourself from Cars24’s devalued sales trap.
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Response from developer
Hi Abhishek! We understand your disappointment regarding the offered price for your car. Please note that CARS24 operates on an online auction system, allowing our channel partners to place bids on your car, and we offer the highest bid we have received. We're glad to hear that you found a deal that meets your expectations, and we look forward to assisting you again in the future. #CARS24Crew
Totally fraud, The biggest fraud company in the market.
Cars24 is a huge fraud company. I tried to sell my car through Cars24, and their engineer came to inspect it. After the inspection, I received a call from a lady named Ayushi from Cars24. She said that if I wanted to list my car for sale, I would have to list it on the Cars24 app and pay an amount of ₹2,124. After that, I would start receiving buyer price offers, and if the offer wasn't satisfactory according to my demanded price, I would get a full refund within 15 days through their refund policy. I told her I would discuss it with my family first. After that, the lady called me 3-4 times daily, urging me to pay the fees. I was busy with work at the time, so I asked for some time. But she kept forcing me, saying that according to their policy, I would get a good price for my car, or I would get a full refund within 15 days. So, I made the payment on November 22, 2025. Now, the important thing is that it's been 41 days since the car was listed, and I've only received one offer, which was a very low price compared to my demanded price, so I rejected it. When I call the lady named Ayushi, she doesn't answer, and when she does, she says, "Sir, I have submitted a request; your refund will arrive." But no refund has come, and now she has stopped answering my calls altogether. These people claim Cars24 is a No. 1 trusted company. So who is responsible for this now? This is a completely fraudulent company; their entire staff is full of dishonest people. Very disappointing. Don't trust them at all.
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Response from developer
Hi Harshu! This is certainly not an experience we want you to have with us. Please share your contact details by filling out this form (https://bit.ly/CARS24Cares), and our team will promptly reach out to you.
Scam
It's scam, initially after evaluation offered high price so you will be tempted and get multiple calls from. cars 24 representative to accept the price, looking at higher price and follow up for immediate deal, you reject all other offers from other dealers. After accepting the offer they will show that they have scheduled pickup for your car and their representatives will come for car pickup and documentation work at given time be ready with all documents given in list. After that nobody comes, after waiting for hour or two when you call their representative he will say waiting for advance from channel partner and once done they will update you. After that they just back out and gives the reason which shows you have not accepted the price within given time, you are at fault. Then you try to follow up to representatives which do not reply to messages or calls. You try to schedule call back from given link but no call back received afterwards It's scam now if you go to local dealer again they will now offer lower that what was offered earlier. I think they are sharing profits with local dealers with such collaboration. Since I had got calls from local dealers in between offering much lower price and when I said | already have this Xxx price that say you are already getting much higher you can blindly take the offer. Surprise is offer price by dealer is without seeing the car which clearly indicates they are planted.
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Response from developer
Hi, we understand that the price may not meet your expectations. Could you please share your details through this form (https://bit.ly/CARS24Cares), our support team will contact you promptly. #CARS24Crew
Misleading and Unethical Practices by Cars24 – Beware!
I recently had a very disappointing experience with Cars24. I was told by their inspection agent that by paying ₹1100, my car would be listed for auction for 90 days. Based on this assurance, I made the payment through the app.
But right after paying, I was shocked to find out that the ₹1100 was only for the inspection, and I was prompted to pay again if I wanted to actually feature in an auction. This is a clear case of miscommunication and misleading sales tactics.
I would never have opted for the inspection in the first place if I knew it wasn’t tied to the auction listing. It felt like a trap to get me to pay, and now I’ve wasted my money for something I didn’t want.
Cars24 needs to train their agents properly and be transparent with their pricing and process. Customers should not be tricked into payments under false assumptions.
Extremely disappointed. I do not recommend using their service unless they clean up their act.
Update : While Cars24 did provide me with a refund, I am disappointed that their team has been repeatedly pestering me to change my review to 5 stars, saying that their management is pressuring them. Genuine service should naturally earn positive reviews, not forced ones. This practice feels unprofessional and focuses more on ratings than true customer experience.
But right after paying, I was shocked to find out that the ₹1100 was only for the inspection, and I was prompted to pay again if I wanted to actually feature in an auction. This is a clear case of miscommunication and misleading sales tactics.
I would never have opted for the inspection in the first place if I knew it wasn’t tied to the auction listing. It felt like a trap to get me to pay, and now I’ve wasted my money for something I didn’t want.
Cars24 needs to train their agents properly and be transparent with their pricing and process. Customers should not be tricked into payments under false assumptions.
Extremely disappointed. I do not recommend using their service unless they clean up their act.
Update : While Cars24 did provide me with a refund, I am disappointed that their team has been repeatedly pestering me to change my review to 5 stars, saying that their management is pressuring them. Genuine service should naturally earn positive reviews, not forced ones. This practice feels unprofessional and focuses more on ratings than true customer experience.
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Response from developer
Hi Vinay! As a service gesture, a refund has been initiated to your source account and the amount should reflect in your account within 7-10 working days. If you need further assistance, please don’t hesitate to reach out to us at care@cars24.com. #CARS24Crew
Swindlers
Worst app with misleading info
**Unsatisfactory Experience with Cars24 – Unprofessional and Disappointing Service**
I had a very disappointing experience with Cars24. The executive initially promised an offer of ₹2.40 lakh and scheduled a vehicle pickup accordingly. Since I'm currently in the US, I arranged for my sister to be available during the pickup time.
However, the pickup agent failed to show up not just once, but for three consecutive days. It was only on the fourth day that someone finally arrived, only to redo the inspection—something that had already been completed earlier as part of the initial process.
After this second inspection, I was told there were "deviations" in the parameters, and the previously agreed-upon amount could no longer be honored. To make matters worse, they suddenly mentioned a ₹6,000 deduction for a challan at the very last moment—something that had never been communicated before.
I had other offers but chose to proceed with Cars24 assuming the deal was almost finalized. In doing so, I compromised ₹10,000–₹15,000 just to avoid delays. Unfortunately, the executive is now unresponsive, and there has been no follow-up or resolution from their side.
Is this how a professional service should operate? I trusted Cars24 for a hassle-free experience and instead ended up dealing with delays, poor communication, and unprofessional behavior.
However, the pickup agent failed to show up not just once, but for three consecutive days. It was only on the fourth day that someone finally arrived, only to redo the inspection—something that had already been completed earlier as part of the initial process.
After this second inspection, I was told there were "deviations" in the parameters, and the previously agreed-upon amount could no longer be honored. To make matters worse, they suddenly mentioned a ₹6,000 deduction for a challan at the very last moment—something that had never been communicated before.
I had other offers but chose to proceed with Cars24 assuming the deal was almost finalized. In doing so, I compromised ₹10,000–₹15,000 just to avoid delays. Unfortunately, the executive is now unresponsive, and there has been no follow-up or resolution from their side.
Is this how a professional service should operate? I trusted Cars24 for a hassle-free experience and instead ended up dealing with delays, poor communication, and unprofessional behavior.
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Response from developer
Hi! We sincerely apologise for the inconvenience caused. Please share your details through this form (https://bit.ly/CARS24Cares), our support team will contact you promptly. #CARS24Crew
Review
Good platform to sale old car
Response from developer
Hi Jignesh! Happy to hear you had a great experience with us. Thank you. #CARS24Crew
Car inspection by the person wrong.
After driving the car the person who inspected 5254 Verna reported to the company that the car requires towing. I drove the car to the office and am using every day. Also he fought with the watchman and also he was very unprofessional. The company doesn’t call after taking inspection report charges. Hopeless experience. Also they make you wait for an hour after the scheduled time.
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Response from developer
Hi! We sincerely apologise for the inconvenience caused. Please share your details through this form (https://bit.ly/CARS24Cares), our support team will contact you promptly. #CARS24Crew
Cars froud
Aamin mansuri
It's scam, initially after evaluation offered high price so you will be tempted and get multiple calls from. cars 24 representative to accept the price, looking at higher price and follow up for immediate deal, you reject all other offers from other dealers. After accepting the offer they will show that they have scheduled pickup for your car and their representatives will come for car pickup and documentation work at given time be ready with all documents given in list. After that nobody comes, after waiting for hour or two when you call their representative he will say waiting for advance from channel partner and once done they will update you. After that they just back out and gives the reason which shows you have not accepted the price within given time, you are at fault. Then you try to follow up to representatives which do not reply to messages or calls. You try to schedule call back from given link but no call back received afterwards It's scam now if you go to local dealer again they will now offer lower that what was offered earlier. I think they are sharing profits with local dealers with such collaboration. Since I had got calls from local dealers in between offering much lower price and when I said I already have this Xxx price that say you are already getting much higher you can blindly take the offer. Surprise is offer price by dealer is without seeing the car which clearly indicates they are planted.
It's scam, initially after evaluation offered high price so you will be tempted and get multiple calls from. cars 24 representative to accept the price, looking at higher price and follow up for immediate deal, you reject all other offers from other dealers. After accepting the offer they will show that they have scheduled pickup for your car and their representatives will come for car pickup and documentation work at given time be ready with all documents given in list. After that nobody comes, after waiting for hour or two when you call their representative he will say waiting for advance from channel partner and once done they will update you. After that they just back out and gives the reason which shows you have not accepted the price within given time, you are at fault. Then you try to follow up to representatives which do not reply to messages or calls. You try to schedule call back from given link but no call back received afterwards It's scam now if you go to local dealer again they will now offer lower that what was offered earlier. I think they are sharing profits with local dealers with such collaboration. Since I had got calls from local dealers in between offering much lower price and when I said I already have this Xxx price that say you are already getting much higher you can blindly take the offer. Surprise is offer price by dealer is without seeing the car which clearly indicates they are planted.
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Response from developer
Hi! We understand your concerns about the offered price for your vehicle and apologize for any disappointment this may have caused. Just so you know, our pricing model is based on an auction system where our channel partners bid on your car according to current market conditions.
Not user friendly, too much bloat.
Not a clean designed app. Too much ads and popups :(
Definitely not up to the standards in 2024.
Definitely not up to the standards in 2024.
Unsatisfactory inspection report by their representative
I wanted to sell my car, so i booked an appointment for inspection. Their representative gave numerous false points in his report. I was surprised to see that the report listed my car as being scratched and dented from all sides, including the roof. No wall of the car was listed to be in a satisfactory condition.
Thus, when the car was put up for auction, there were no buyers at all.
That’s their strategy. List so many problems in the car, that it looks as if the car has been through so many accidents and has been badly damaged all over. Even though there are just a few scratches with passage of time Abe nothing else. Thus, resulting in very low price for sale of your car, which they will buy, Polish and resell at a premium.
What a waste. Not to mention that they charge ₹149 for inspection, and another ₹353 for downloading the car’s report.
Their report lacks credibility. Do not waste your car and money on their inspection. Do not trust them for sale of your vehicle. Do not pay them for inspection or its report. You will be disappointed to see the report.
Thus, when the car was put up for auction, there were no buyers at all.
That’s their strategy. List so many problems in the car, that it looks as if the car has been through so many accidents and has been badly damaged all over. Even though there are just a few scratches with passage of time Abe nothing else. Thus, resulting in very low price for sale of your car, which they will buy, Polish and resell at a premium.
What a waste. Not to mention that they charge ₹149 for inspection, and another ₹353 for downloading the car’s report.
Their report lacks credibility. Do not waste your car and money on their inspection. Do not trust them for sale of your vehicle. Do not pay them for inspection or its report. You will be disappointed to see the report.
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Response from developer
Hi Anu, we understand that the price may not meet your expectations. Kindly share your appointment ID and the first two & last four digits of your vehicle registration number via mail to contactus@cars24.com. We'll look into this on priority.
Ease of use
Excellent app for near real time business
Liked the Service.
The app is good; specially the search and sort feature. You can search for the brand, make, year of manufacture, ownership status, insurance, city in any combination that meets your needs. I also like that they upload pictures, exterior and interiors that includes scratches, and paint work, or mechanical defects if any. I bought a 2019 Baleno from CARS24. The pre-sales and post-sales team is good. They ensured that I had a great buying experience. The car detailing was done well, a couple of things that I pointed out were addressed. RC transfer took almost 2 months but it was more of an RTO issue. The team also reached out to me on follow up calls for feedback. Few things I liked from the service team, transparency from day 1, every little policy was explained in detail, 7-day return policy and Seller Protection Policy. All my doubts were clarified. A happy customer!
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Response from developer
Hi Ansh! Thank you for your positive feedback! We strive to make the search and sort feature convenient for used car buyers like you. We're glad our team provided great service and made sure you had a satisfying car-buying experience. Thanks for choosing CARS24 for your 2019 Baleno.
This App has made Selling Simple.
Mine was a move-out sale. My company was sending me onsite and I had to sell my car immediately, a well-maintained Ford Ecosport. I booked an appointment on the App. The person came to my apartment and inspected the car in a very detailed manner. Got a call the next day with an offer, was a little lower than I expected but then a good price, Ford discontinued in India might have been a factor too. Once I agreed to the price and gave my consent, things moved fast. The team from CARS24 asked for a list of documents and once I handed them over to them and signed a few papers from their side, the payment was credited the next day to my account. It would have been near impossible to sell it through local dealers so easily. I highly recommend CARS24 to someone in my situation looking out for a quick reliable trusted used-car dealer.
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Response from developer
Thank you for choosing CARS24 for your quick and reliable car-selling needs. We are glad that our team was able to provide you with a detailed car inspection and a fast payment process. We understand it might have been difficult for you to sell your car through local dealers in such a short time frame, and we're very appreciative of you trusting us to handle the sale professionally. We appreciate your recommendation.
Warranty Team for provided very effecient service.
5 star service from Cars24.
Enable Cars24 Channel Partner App for US region
Kindly enable Cars24 Channel Partner App for US region, i have to use spare phone just to use one App.
Good Listing of Cars Nowadays.
The competition in the used car marketplace is heating up. I see more ads and more features in most online apps. With CARS24, the noticeable difference I see is their collection of cars across brands and cities. I read somewhere they buy used cars, refurbish them thoroughly and then list them. That could explain the inventory. Another feature I sort of like is the HD pictures; both exteriors and interiors. I was looking for Hyundai Verna, found more than 410 listings in Bangalore alone. Every detail you want to look at, ownership, insurance status, repairs, scratches, etc. I booked a test drive. I am a car enthusiast and I had done my homework. Should say, their process is as hassle-free as it can get. Once I confirmed my choice and finished the paperwork, the car was delivered to me within 48 hours. Very happy customer. The car drives awesome.
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Consider cars 24 for used car
A Welcome Change in the Used-Car Market I bought a car recently from CARS24. With CARS24, I booked an appointment after I browsed the brand, the year of manufacturing, specific colour, etc. for hours until I found something that suited my needs and budget. The online listing on Cars24 had all the details, insurance, ownership, and a few minor scratches on the bumper; everything with clear pictures of both the interiors and exteriors of the car. I would say I came out a happy customer with a car I love driving. The documentation part was taken care too. I had nothing to worry about at all. I bought my last car with a local dealer back in Bangalore where I was working. These are two completely different experiences. The experience with the local dealer was not something I would want to go through again. Too many calls, too many follow ups and unkept promises. Finally, I had to spend a substantial amount from my pocket to live with the car I bought 😊. Cars24 is a welcome change for used-car buyers like me!
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Response from developer
Thank you for sharing your positive experience with CARS24! We're thrilled to hear that you found your ideal car hassle-free and enjoyed the smooth documentation process. Happy driving!
App struck at onboarding screen
After recent update app struck at onboarding screen and I could see only blue screen. Kindly fix at the earliest
Good Collection of Used Cars Nowadays.
The collection in the CARS24 website is never-ending; I am a repeat customer so could see they have a far better collection than last time. Most models, single owner, comprehensive insurance paid, and in the colours that I was looking for were available this time. I was spoilt for choices. The team support was good too. I booked a test drive for VW Polo GT 2017. The test drive went smooth; I pointed out a few things and the team made a note and assured me it will be fixed. Before paying the booking amount, I had asked them to update me and promptly I received a call to visit the yard. The concerns I had raised were taken care. I went ahead with the booking and pretty happy with me decision. I am always in favor of buying quality used cars instead of showroom cars. This is my second car from CARS24 and I must say they give you a showroom experience and the cars are value for money. You need to spend time, research, and choose the right one. The customer support is excellent. One thing I want to emphasize, A GOOD USED CAR IS VALUE FOR MONEY. Cars24 has brought a lot of transparency and reliability in the used car market, which was missing when you buy from the unorganized local dealers
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Response from developer
Hi Riya! At CARS24, we take pride in our ever-expanding collection of quality used cars, and we're thrilled that you found the models, colors, and options you were looking for during your recent visit.
