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Carter Bank Mobile

Carter Bank Mobile

by Carter Bank & Trust

13K ratings
100 reviews
With Ads
💰 Finance
Free
With Ads

Details

Released
February 13, 2019
Updated
November 5, 2025

Features

Developer

Carter Bank & Trust
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Carter Bank Mobile screenshot #1 for iPhone
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Carter Bank Mobile screenshot #3 for iPhone
Carter Bank Mobile screenshot #4 for iPhone
Carter Bank Mobile screenshot #5 for iPhone
Carter Bank Mobile screenshot #6 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐100
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
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About

Manage your bank accounts, transfer funds, and pay bills conveniently. Securely access your finances with biometric login, view statements, and set up real-time alerts. You can also check your credit score and report, and even open new accounts.

✓Secure account access with biometrics
✓View account activity and statements
✓Mobile check deposit
✓Schedule bill payments
✓Transfer money between accounts
✓Send/receive money with Zelle®
✓Check credit score and report
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What users say about Carter Bank Mobile

Reviews of Carter Bank Mobile are mostly negative: the Finance app is rated 4.8/5 from 13K App Store ratings. What users like most: easy to use app, convenient mobile banking. Top complaints: frequent account lockouts, glitches and app malfunctions. Summarized from real user reviews.

Positive things

  • 👍Easy to use app
  • 💡Convenient mobile banking
  • 🚀Fast and responsive
  • 🔒Secure banking experience
  • 👍Great customer service

Negative things

  • 🐛Frequent account lockouts
  • 🐛Glitches and app malfunctions
  • 🚫Lack of key features (authorized users, external payments)
  • 🚫Not business-friendly
  • 🚫Outdated and clunky interface
See all reviews

What's New in Carter Bank Mobile

25.1.7

November 5, 2025

Minor bug fixes and enhancements

User reviews

Most RecentHighest RatedLowest Rated

Paper charge STILL

Even after we signed up for online banking, they’re still sending me a paper statement and charging me the $3.00dollars
PFPaper fee

Ferrum Branch

I’m new to the area and the staff were amazing!!
TRTaylors Rd

Laggy/Unreliable

I’ve have banked with Carter Bank for many years, have not had any issues. I use the mobile app to keep track of transactions, credit score, etc. I’ve noticed the app is laggy, like from the early 2000s and was never updated. I try to access my transactions under my debit card and it takes forever to load, and I notice the loading screen is glitchy. It is slow and hard to navigate. (Please don’t say it’s my phone- I have an iPhone 16 pro max) Imagine using a 3rd party app with malware. That’s how it feels to use Carter Bank Mobile. Also, I have had my account access restricted SO many times because I incorrectly entered my password or username ONCE. And calling the help desk takes forever. Other banking apps are quick and efficient. They aren’t laggy, they are easy to use. Carter Bank, do better.
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Hh.kate_b

Awesome Bank

Love this bank
KKimberly6559

Customer Service

I received great service from the lady that helped me and my husband.
DWDrm Weva
See 95 more reviews

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User experience

🐞

Reported Bugs

4 issues

Face ID/biometric login not working

Bug

Repeated account lockouts

Bug

App crashes and force closes

Bug

Inconsistent balance display

Bug
✨

Requested Features

4 requests

Add authorized user management

Feature

Improve app performance and stability

Feature

Implement landscape mode support

Feature

Enhance business banking capabilities

Feature

FAQ

What can I do with the Carter Bank Mobile app?

The app allows you to securely manage your bank accounts, view balances and statements, make mobile deposits, transfer money between accounts, and pay bills. You can also check your credit score and report, and even open new accounts.

Is the Carter Bank Mobile app free to use?

Yes, the Carter Bank Mobile app is free to download and use. There are no subscription fees associated with accessing your banking services through the app.

How can I secure my account on the app?

The app offers secure access through Touch ID or Face ID capabilities. You can also activate Fast Balances to view your accounts prior to logging in for added convenience and security.

Can I transfer money to other people using this app?

Yes, you can securely send or receive money with Zelle® to people you know and trust directly through the app. This feature allows for easy peer-to-peer payments.

What if I need help using the app?

If you need assistance, you can call one of their bank specialists at 833-275-2228. You can also find a physical location near you by visiting https://www.carterbank.com/locations or get more details at https://www.carterbank.com/resources/access/online-and-mobile-banking.