Doesn’t say when the cat uses the litter box
This has been bugging me since I got this litter box, but it doesn’t tell you when the cat has just used the litter box, it only mentions that the cat has used the litter box during cleanings. I would really appreciate if the app would mention when the cat actually uses the box, as well as when the cleaning cycle begins. Also, as others have mentioned, improving the notification system would be great. Having a toggle for each different type of notification would be nice, and I’d still like a notification when it is full, during the do not disturb schedule, or even better, once the scheduled time is over. Usually it ends up full during the night, and the litter box becomes very gross and much harder to clean if I don’t notice until the following evening. Otherwise, I like the features of this litter box and the app. At first I was very disappointed, but I removed the plastic cover over the waste collection and it was a significant improvement. Everything makes it in properly now. I just use a bit of tape to keep the bag from shifting too much, but it doesn’t seem necessary most of the time.
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Terrible customer support
Having this cat box was supposed to help us save our time and energy but they brake easily and when you contact support they want more money from you ($200) to help you “fix” the problem. It’s taken me months to deal with support to help me with this problem. I’ll never purchase anything with this company again. Please save your sanity and go anywhere else for an automated cat box.
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Unusable for 6 Months — No Replacement in Sight
I really wanted to love the Leo’s Loo, but I’m disappointed. The drum on my unit tore about six months ago, and the company has been out of stock on replacements ever since, with no clear timeline or update. The tear is too big to work around, and I end up losing too much litter every time it cycles- which gets costly fast. I just can’t imagine spending almost $1,000 on a product and not being able to use it for half a year. It’s unacceptable.
To make things worse, the company offered me an extended warranty for $140-but it doesn’t even cover the drum, which is the main issue. So I’m still stuck with an unusable unit. It’s ridiculous, and the fact that the company’s higher-ups haven’t taken this seriously or addressed it publicly is incredibly disappointing. Because of this entire experience, I won’t be purchasing from this company again.
To make things worse, the company offered me an extended warranty for $140-but it doesn’t even cover the drum, which is the main issue. So I’m still stuck with an unusable unit. It’s ridiculous, and the fact that the company’s higher-ups haven’t taken this seriously or addressed it publicly is incredibly disappointing. Because of this entire experience, I won’t be purchasing from this company again.
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Do not get this box
The base to this box becomes faulty every so often and I have had to send back and receive a new one multiple times. Just get the litter robot. Support is helpful and nice but you get a response every couple days it is not a speedy process. Once your warranty expires you are out of luck.
Poor
The clump bin is constantly indicating full, when it is not. The tech is not integrated to identify a truly full bin, the required constant shifting of the bin, to lower a clump. Too keep the box functioning, requires as much attention as a traditional box does.
Notification options
The app needs to allow you to select what notifications you want. Useful information gets lost in the constant unimportant messages you receive.
Do not get this product
It’s so difficult to clean, especially the base. The electric components are in a place where it’s very easy for cats to pee on and will break
Needs more updates
Needs more routine updates. At least a few times a year. I get constant offline messages with my litter box. The factory reset option and turning it off doesn’t really help. I love the litter box but the app and connectivity needs work.
A complete waste of money
I rarely write reviews for products, good or bad, because everyone’s experience is their own. But wow was this product a big let down. Few bad reviews on any product is fine, but the overwhelming number of people with the same bad product experience and the extremely poor level of customer service experience is something to note. Switched over to Liter Robot and it’s worlds better. Spend the extra cash on something that won’t cause such a headache in the long run.
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The entire setup worked great until about 6 months ago
Now I have to delete the app and reinstall it yo get it to connect to my Leo’s Loo Too, the machine won’t cycle, and won’t connect to the app. A great $600 litter box for a little while there.
Litter box turns off after every cleaning
This started when the app changed from SmartyPear to Casa Leo. Now after every automatic cleaning cycle, the litter box shuts off. So I have to go in and turn it on manually, and it will only stay on until after the next automatic cleaning cycle. Which defeats the entire purpose of a self cleaning litter box. Why hasn't the app been updated since the change? This is ridiculous.
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Was working great
Update. I was given a replacement litter box. After 4 months, it died too. I can only manual clean it. The drum won’t stop turning if left in automatic.
The litter box was working great but something happened while I was out of town either there was a change in the app or the machine died. It will not automatically clean. I have to manually clean it. Also the machine does one rotation and then rotates backwards and dumps litter in bottom tray. After this rotation, the machine doesn’t line up correctly. The drum gets very dirty. I have only had this for approximately 2 months. I am very disappointed.
The litter box was working great but something happened while I was out of town either there was a change in the app or the machine died. It will not automatically clean. I have to manually clean it. Also the machine does one rotation and then rotates backwards and dumps litter in bottom tray. After this rotation, the machine doesn’t line up correctly. The drum gets very dirty. I have only had this for approximately 2 months. I am very disappointed.
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Notifications are annoying, unintuitive
The only problem I have with the app is the notification system, and it breaks the whole experience of the app. It seems there is no way to turn off notifications for when the cats use the litter box and so actually useful notifications get lost in the noise. According to settings, I’m getting 41 weekly average notifications (6/day) from this app, more than any other app on my device. Please add more granular notification settings. Whats more, the notification options are confusing and unintuitive. What’s the difference between a system notification and a device alert? I’m a software engineer and even I don’t know!
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such a lovely company and app!
casa leo loo too was so easy to set up with the app. i was able to delay the spin cycle and was updated when my cat did use it in the beginning. sadly my cat ended up not liking it so we contact the customer support. they were so kind hearted and communicated openly and fast. even though it didn’t work out for my cat, the litter box itself was so sleek and amazing. i would recommend this highly if your cat likes hooded litter boxes!
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terrible service
terrible service terrible app terrible machine jesus christ every time i try connecting it to the app it says my wifi password is wrong when i clearly know what my wifi password is and when it doesn’t say the password is wrong it just says it couldn’t connect jesus christ fix your app $700 on this thing just for it to break in the next few months
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Used to work well, but now it’s awful
I’ve had our litter box for a year. It’s been good, despite a few issues here and there. The app was great, but whatever happened in the last update when they changed the company name has destroyed the app. The litter box can no longer connect to my network, it won’t pair with my phone now, and the box has stopped cleaning after the cats leave it. All these issues popped up after the app update. Please let us revert back to the old app!!
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Was good
Not sure what has happened in the latest update but it is not good. Constantly have to force close the app and re-open it. Just buggy now.
Can’t connect
I’ve had my Leo’s Loo Too for about a year & it’s been fine. Way better than a regular litterbox, but still some frustrations with how hard it is to clean & stuff like that but no major complaints. But ever since they changed the app I can’t get it to connect to my wifi & I’ve spent hours troubleshooting the litterbox, the app, my router, & my phone, but my router & phone seem to be working perfectly fine. I’ve done pretty much everything I can think of & it still won’t connect. A similar thing happened when I first got it but after doing a hard reset it worked again. No such luck this time, though.
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No thanks
The new logo design looks like it’s a downloading app. The app is fine, but the product is only good for a couple months and then it is problematic.
So nice
This has made having a cat so much easier plus it doing the weight every time is super nice so that I can make sure he is healthy and maintaining an appropriate weight.
