Cash App User Reviews

Customer Experience

Positive experience53.9% of reviews
Neutral4.9% of reviews
Negative experience41.2% of reviews

~ Based on 5,354 written reviews from the US App Store.

What users say

Is Cash App Safe?

Cash App appears safe based on user ratings. AppsHunter Safety Score for Cash App is 96/100.

This assessment is based on 8,555,711 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.1% of ratings point to a safe experience
2.1% of ratings suggest some concerns
2.8% of ratings point to a risky experience

~ Based on 8,555,711 App Store ratings for Cash App.

Is Cash App Legit?

Cash App appears to be a legitimate app. AppsHunter Legitimacy Score for Cash App is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Tiny monkey

Love it!

Download issue on iPhone7 plus

I can download the app but it immediately asks for a update and does not let me go any further. Can you fix this. It worked on my previous iPhones.

Confused??

I only wanted to get Cash App because of this add on YouTube and it said her children were the ages of 7 and 12 but I tried to do it for my daughter but it said 13 and up

Complete Failure of Customer Support

⭐☆☆☆☆

Denied Access to My Own Financial Records

My experience with this platform has been completely unacceptable.

After I became the victim of a cryptocurrency scam, I requested access to my own financial records. That request was denied. When I asked for the matter to be escalated, I felt like I was brushed aside instead of receiving meaningful assistance.

I was told someone would contact me in approximately 10 days. That follow-up never happened. It has now been over a year.

For a company that handles people’s money, this level of customer service and accountability is deeply disappointing. When customers are asking for their own records and requesting an escalation, they deserve timely, transparent communication—not silence.

Based on my experience, I have lost all confidence in this platform and will never use it again. I cannot recommend it to anyone considering trusting this company with their money.

Update:

After Cash App publicly responded to my original review and invited me to contact support for a fresh review of my case, I did exactly that. I respectfully requested a review of my previous fraud case, copies of my account and transaction records, and asked whether my request had been forwarded to the appropriate department for review. Despite clearly explaining my requests, I never received a direct answer to those questions. Instead, the conversation concluded with support stating there were no further actions they could take. I appreciate that Cash App responded to my review, but I was disappointed that following their instructions did not result in my requests being addressed.
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Money hungry

U guys are cool nd all but yall are lowkey money hungry asf. Bc why do I have to give yall half of my money just so u can can transfer it into my account?

Amazing

Truly convenient

Good app

Good app but once you remove app and disconnect account, it still sends up pop notifications by Safari despite disabling settings and the app isnt even on my phone anymore. It is annoying sending up pop to please download

Both Cash App Square and Cash App are owned by Block. predators of low income people.

All these apps are predatory toward low-income people. I make plenty of money and have plenty in the bank, but for whatever reason, when I did large items, they shut my accounts down. Most of the time I used them to pay people who do not have banking systems. I never carry cash. These communist California companies prey on low-income people and punish those who make money out of their state. I live in Texas. Screw you, communist Cash App and Square. They shut it down for tax purposes so the federal government doesn’t make them collect money predatorily for low-income people.
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$IdealSports

Excellent

Great

Love the card service

Very dishonest practices

If you withdraw and select “standard” which takes a few days and pays then nothing, it will ask a serving time, but switch the “standard” and “instant” buttons, hoping you’ll select “instant” by mistake. If you select “standard” it asks to confirm which bank account you want it sent to, if you select “instant“ it doesn’t, meaning there’s less chance for you to go back and change your mind. I discovered that when I hit instant by mistake once. Very dishonest, scammy practices.
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Discrimination

Your app clearly is treating my card differently than normal consumer cards. Pathetic

Very quick

Very efficient app, good for quick payments and investment options!

Cash App is not FDIC Insured

Don’t use Cash App as a bank, if they go under your money is not FDIC insured. U can thank Peter Thiel. Otherwise works ok

fees on ur money

they fees for everything is ridiculous and it’s our money that’s keeping u in business

Ambition

I find that cash app is a modern company with the economy and fairness for its citizens in America to be its root for existing. With ever changing knowledges in technooogy, excetera, Cashapp is a solution solid enough for entry level finances unto a complex business structure.. Roger Riddle….🪏⚖️🔨🗝️
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Go

Firsts orders trying too hard bowling

Intensely frustrated

Usability nightmare or buggy app? There is no decimal on the bitcoin keyboard. Also I can find no way to past a value into the bitcoin amount.

Terrible protection

I in the midst of struggle, had money in Cashapp, only for Cashapp to let another person spend money multiple times, preventing me from eating… I contacted support for them to tell me “you may have to wait 10 business days”… please, just use your own bank, or get one. Cashapp is very unreliable; for them to start a phone plan is insanity to me, they can’t even protect their customers money
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The way to refund sucks

Fix the refund situation. It’s annoying. Otherwise, I like the app.