Tiny monkey
Download issue on iPhone7 plus
Confused??
Complete Failure of Customer Support
Denied Access to My Own Financial Records
My experience with this platform has been completely unacceptable.
After I became the victim of a cryptocurrency scam, I requested access to my own financial records. That request was denied. When I asked for the matter to be escalated, I felt like I was brushed aside instead of receiving meaningful assistance.
I was told someone would contact me in approximately 10 days. That follow-up never happened. It has now been over a year.
For a company that handles people’s money, this level of customer service and accountability is deeply disappointing. When customers are asking for their own records and requesting an escalation, they deserve timely, transparent communication—not silence.
Based on my experience, I have lost all confidence in this platform and will never use it again. I cannot recommend it to anyone considering trusting this company with their money.
Update:
After Cash App publicly responded to my original review and invited me to contact support for a fresh review of my case, I did exactly that. I respectfully requested a review of my previous fraud case, copies of my account and transaction records, and asked whether my request had been forwarded to the appropriate department for review. Despite clearly explaining my requests, I never received a direct answer to those questions. Instead, the conversation concluded with support stating there were no further actions they could take. I appreciate that Cash App responded to my review, but I was disappointed that following their instructions did not result in my requests being addressed.
