Cat® Central User Reviews

What users say

Top reviews

Sign in

Won’t sign into my account. Going in circles and never gets signed in

Inoperative app

Keeps resetting after putting in region, country and language.

Stupid

Can’t even make your payments anymore

Owner

Tom Newman

PLANT MANAGER

SORRRY

Horrible app

App doesn’t typically work on iPhone

Keep me logged I

I constantly have to log back in, please fix this.

Since nov and cat updated there ordering systems can not purchase parts

Useless for parts

Updates!?

Stop making the updates mandatory! Often when you’re looking for a part, it’s because your machines broken down on site with limited access to cell service and time. It’s very frustrating to have to update and type in vin every time when your just looking for a quick part number

Response from developer

Thank you for the feedback! Please contact us at cat_customer_care@cat.com so our team can take a look.

Can’t login

Haven’t been able to login, when I try it sends me to a blank page, it’d be cool if you diddnt have to redirect to login

Very buggy

See title

Great group of people

From the beginning of our purchase we were treated with respect, courtesy and on a very professional basis. We were made to feel like part of the Caterpillar family! Scott Gottlieb is a great part of your team! Thank you for the opportunity of working with your company.
Felicia Pruss

Owner

Parts do not transfer from sis to shopping cart app

Great App

Easy to understand and use

So many problems

UI interface is terrible. Tool listings are difficult to navigate and interpret.
Bugs galore. Sometimes I have to log in multiple times. Other times it won’t res nicely without logging in.
It’s easier to call a Cat Dealer and talk to a human.
Which makes the app useless.

Great idea but needs fixing

Need not to be able to login to the app every single time and authenticate takes up too much valuable time.

Unable to use

Since the update I am unable to use the app.

Doesn’t work

Can’t access my sis account since signing up for cat central. Called dealership, can’t be fixed.

Hand tools

On cat central when you look up tools pictures don’t match it’s hard to find things The hand tools and shop supplies catalog is much better look up tool get part then go to cat central order tool with part number
Western performance diesels a cat dealer website for tools is better then the caterpillar corporation one maybe you could do it more like them
Thanks for the platform to let you know
Cheers
Show more

Response from developer

Thank you for taking the time to let us know - we’d like to look into this further. Can you please reach out to us at cat_customer_care@cat.com?

Long process to login

Make it faster please