Won’t Open
The app wont’t even open on my iPhone or iPad and I need it to do my job
Keeps getting worse
Been using the app since its inception. Progressively app has gotten worse. More buttons to click, more screens to go through, more scrolling. Work flow is now slower and more confusing. If it isn’t broke don’t try to fix it!!
Cat forces us to use but can’t build a reliable app
Firstly PLEASE ADD an option to directly send an email of pdf reports instantly to one’s email when finishing off a report.
It’s a hassle to have to change tabs just to send an email, which should be automatic.
Trying to reduce workload when we have to do all these stupid Cat forms just to meet Cat KPIs.
As Cat technicians, we are forced to use this stupid app to meet Cat form filling KPIs. What a waste of time and I feel bad charging customers for this wasted time.
It fails to log in and it has to be constantly reinstalled.
A billion dollar company can’t even hire decent programmers.
Disappointed
It’s a hassle to have to change tabs just to send an email, which should be automatic.
Trying to reduce workload when we have to do all these stupid Cat forms just to meet Cat KPIs.
As Cat technicians, we are forced to use this stupid app to meet Cat form filling KPIs. What a waste of time and I feel bad charging customers for this wasted time.
It fails to log in and it has to be constantly reinstalled.
A billion dollar company can’t even hire decent programmers.
Disappointed
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Issue
I can’t open on my device.
Response from developer
Good day Miller, apologies that you are experiencing issues opening the application. If you continue to experience problems, please contact catdigitalsupport@cat.com to explain further and they will help to resolve.
Please make more reliable.
I constantly need to delete the app and reinstall it to use it. Some mornings it works, then I go to use it again and it freezes.
Support for 0.5 zoom on iOS
Please add the ability to take picture with wide angle cameras on newer iPhones.
Use in field
Pretty good app performance is good and consistent, sometimes there are connectivity issues to the main system otherwise very stable.
Terrible app
Slow, never can get it to work right. Want people to do these but don’t have the proper tools to do so
Response from developer
Good day Lwill78. We would love to get some additional context regarding your feedback so that we can help resolve your issue. Please contact catdigitalsupport@cat.com to explain further and they will be happy to assist you.
Please improve
Increase the character limit for the text descriptions when uploading photos. Currently, the limit is too restrictive, and I’m unable to provide detailed explanations alongside the images I take. It would be helpful to have more space to offer comprehensive descriptions and context for the photos.
Please extend the character limit to allow for longer, more detailed descriptions? This would greatly enhance the usability of the app.
Please extend the character limit to allow for longer, more detailed descriptions? This would greatly enhance the usability of the app.
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App is full of Bugs, very slow, looses valuable information entered before syncing
App is full of Bugs, very slow, looses valuable information entered before syncing. Seems like every other week, the app must be deleted and reinstalled… numeric,descriptive values and photos entered are somehow “lost” in the process of the program “syncing”.
Response from developer
Good day CatJunkie69. We would love to get some additional context regarding your feedback so that we can help resolve your issue. Please contact catdigitalsupport@cat.com to explain further and they will be happy to assist you.
Terrible Experience
Nothing but glitches, signing in and out 6 times a day and randomly loosing reports is fun and all, let alone the unusable sample system with so many issues I find myself filling samples out by hand now, truly sad and frustrating to have to use on a daily basis, been using for 5+ years and never had a easy day on the app.
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Response from developer
Hi Mikey. We would love to get some additional context regarding your feedback so that we can help resolve your issue. Please contact catdigitalsupport@cat.com to explain further and they will be happy to assist you.
Not able to sign in anymore
Last two weeks of July 2024 the IOS cat inspect app won’t allow me to sign in I was not able to submit Inspections for contamination control because of this
The july 30th release didn’t fix my issue
The july 30th release didn’t fix my issue
Response from developer
Good day Buru73, apologies for your issue with submitting inspections. Please email catdigitalsupport@cat.com with details and screenshots so we can help resolve.
Rarely works
This app rarely works correctly on the first try. The “updates” do nothing to fix the app. I wish the developers would actually fix the problems with it crashing all time, not syncing inspections, and the compartments/fluid type not loading when submitting samples.
Response from developer
Hello. Thank you for your feedback and we are sorry to hear you had a bad experience. Please contact our support team at Phone: +1-866-228-2111 Email: catdigitalsupport@cat.com so that we can help resolve your issue.
Functions not working!
After last update, photo function not working properly if using a tablet and use in the Landscape orientation which is how I hold mine to take pictures. Works fine in portrait position, but when trying to take a picture holding tablet in Landscape position - about a third of the view on the RH Side is lost, and the shutter button position remains at the bottom center, can’t reach with your thumb to snap picture! ( I have big hands)! Prior to last update, shutter button would be on RH side within thumbs reach which allowed for a steadier grip to hold tablet for better pictures.
Also the previous inspection notes and pictures showing up is nice, but would be really awesome if you could cut and paste pictures from previous inspection to be able to show side by side previous damage next to current repaired status.
Also the previous inspection notes and pictures showing up is nice, but would be really awesome if you could cut and paste pictures from previous inspection to be able to show side by side previous damage next to current repaired status.
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Great app works well
Would be nice to be able to use wide angle camera on iPhones, for taking pictures of machines in the shop
Rarely works
This app rarely works correctly on the first try. The “updates” do nothing to fix the app. I wish the developers would actually fix the problems with it crashing all time, not syncing inspections, and the compartments/fluid type not loading when submitting samples.
Response from developer
Hello. Thank you for your feedback and we are sorry to hear you had a bad experience. Please contact our support team at Phone: +1-866-228-2111 Email: catdigitalsupport@cat.com so that we can help resolve your issue.
Love but needs minor improvements
Use this app almost daily for pre and post machine inspections and we love it as a shop. One thing we wish was possible…we would love to be able to edit an inspection after it is submitted. Can’t tell you how many inspections were submitted by our techs and after having it emailed to supervisors for review before sending it to customers, errors and typos were found. There’s is no way to correct them without creating an entirely new inspection. Even then you can’t access the pictures taken on the app. You have to use the original device that took the picture. This can be very frustrating. Please work on adding this feature CAT. Thanks.
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Not connected to internet
Broken.App says im not connected to internet. But im posting this message on the internet.
Glitchy
App overall has more glitches than one would expect to see, adding comments to the photos taken is difficult at best of times as app won’t let you. Latest update now will not allow me to select the title from drop down menu when I go to submit an inspection. Since I can not select a title I cannot sign the inspection or submit it. App has become quite useless now.
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Log in Error
Always have an error when signing in.
