Cannot take photos in app
I have used this app for years and typically it’s a good experience. I noticed yesterday when I go to take photos using the app the camera screen is greyed out and non-responsive. I checked the iOS settings on the phone for camera permissions and it’s allowed. Not sure what changed but right now I have to take photos using the iPhone camera button then import them into ccc. It’s a work around until it’s fixed but it is annoying. **App update fixed the camera issue**
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Response from developer
Thanks for the review. Sorry you are experiencing this issue. If you are still trying to resolve the issue please reach out to the customer support team @ (800) 637 – 8511 to resolve the same.
Authenticator app
👎🏻making this more difficult then it needs to be
not user friendly
worst app experience in my life. A.i they use for photo analysis can’t even tell left from right. makes me want to cuss. app randomly logs you out and doesnt remember login credentials. you can’t have more than one user in a file at once😂. it’s laughable and i dislike using it extremely.
Cannot take photos in app
I have used this app for years and typically it’s a good experience. I noticed yesterday when I go to take photos using the app the camera screen is greyed out and non-responsive. I checked the iOS settings on the phone for camera permissions and it’s allowed. Not sure what changed but right now I have to take photos using the iPhone camera button then import them into ccc. It’s a work around until it’s fixed but it is annoying
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Yep me.... I lease out my shop and switched to a new CRM doing mobile body work.
Ccc made me pay rest of the year which was about 10 or 11 months at that point .....so I did as per my contract . ....but at end of contract they tried to auto renew me even after we told them we were done. They threatened legal action against my co etc.....I basically had to repeatedly tell them tgfu.
Eventually they gave up knowing I had payed out contract and had emails and such verifying but they were nasty ppl to deal with
Eventually they gave up knowing I had payed out contract and had emails and such verifying but they were nasty ppl to deal with
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Sorry Excuse of an Update
The "camera fusion" (whatever that means, just say AI) update is one of the most nonsensical and laughable change to this app I've witnessed thus far. What was straightforward and convenient to use is now quite literally the worst feature on the app. Why do I have to look through a (disordered) dropdown list just so I can take a photo of a specific area?? I can't even imagine the expenditure created by having such mediocre AI attempt to identify literally everything in view, even when there's no actual vehicle in sight. And when there is, it doesn't even identify parts correctly. Even worse, you can't disable the feature. TL;DR, the update is bad, and AI doesn't have to be applied to every facet of the app. It was fine before. Also, get an actual human to respond to your reviews. Thanks!
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Response from developer
Thanks for the review! We have taken your feedback into consideration and are always making improvements to our app. If you have further suggestions we would love to hear from you. Please feel free to submit them through the in-app customer feedback.
Unnecessary and unusable update to taking photos within the app
Absolutely atrocious and unforgivable update to the intaking vehicle process.
The update made to the 360 photos makes the tool entirely inoperable as it has even rearranged the order in which the photos are taken, for example moving from the left rear photo to the right side of the car completely skipping the rear on top of that it’s appalling AI auto labeling of photos and what there of is absolute garbage the only consistent label I can get it to achieve is for the wheels, which is a big duh
The update made to the 360 photos makes the tool entirely inoperable as it has even rearranged the order in which the photos are taken, for example moving from the left rear photo to the right side of the car completely skipping the rear on top of that it’s appalling AI auto labeling of photos and what there of is absolute garbage the only consistent label I can get it to achieve is for the wheels, which is a big duh
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Auto photo capture/label
The auto photo capture label feature is not working, says I’m not online but I am connected to both cell and WiFi. Please fix as I have to manually take each photo now and clear the prompt every photo
AI fusion camera is a downgrade
The new camera setup is slower than the old walk around process. I understand the idea behind it, but it’s not ready for prime time. The hit rate for accurately labeling a photo is so low that it is a pain to use.
Photo issues
For the love of all that is holy undo the new photo changes
AI Camera Ruined the App
The new AI camera labels the photos whether you want them labeled or not. It also labels the photo incorrectly 9/10 times. Just put the camera back how it was.
Repair plans? iPad support?
It’s been years and still no iPad support? We’re professionals and would like to use the real estate the iPad offers.. and why isn’t repair plan on the mobile app? Production managers could really benefit from this
Photo Uploading Erros
Making quality changes and good updates. But please fix the uploading of photos. Trying to view it on CCC on a desktop but it shows a red ( X ) on the corrupted photos
Sometimes it doesn’t do this, but it’s happening a lot more frequently than it has in the last 2 years.
Sometimes it doesn’t do this, but it’s happening a lot more frequently than it has in the last 2 years.
camera will not function after update
after the update my camera will not work in the app, I can’t take any photos in the app or scan VINs.
Jumpstart freezes app
Jumpstart estimate function has started to freeze the app 9 out of 10 times it is attempted
App keeps crashing
Every time I try to use the jumpstart estimating tool, the app freezes and crashes. Awful.
4-20
Can’t toggle between my locations
Ai
This is just an ai app thrown together
Picture sizes
We need to be able to select a picture size… can’t upload as many photos as we’d like.
Garbage
After another recent update everything was fixed and now I can use like we need. Thanks to CCC for being prompt in fixing this!
