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Virtual Assist

Virtual Assist

by Allstate Insurance Company

284 ratings
91 reviews
💼 Business
📊 Productivity
Free

Details

Released
October 19, 2016
Updated
August 19, 2026

Features

Developer

Allstate Insurance Company
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About

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

✓Instant video chat with representatives
✓Share video to show damage
✓Face-to-face communication
✓Switch between front/back cameras
✓In-app flashlight control
Show original description

What users say about Virtual Assist

Reviews of Virtual Assist are mostly negative: the Business app is rated 2.1/5 from 284 App Store ratings. What users like most: quick connection to representatives when available, fast claim processing for successful interactions. Top complaints: extremely long wait times (hours) to connect, representatives frequently don't call back. Summarized from real user reviews.

Positive things

  • 🚀Quick connection to representatives when available
  • ⏱️Fast claim processing for successful interactions
  • 📱Convenient remote inspection without in-person visits
  • 👍User-friendly interface when functioning properly
  • 🎥Video call capability for damage assessment
  • 💰Quick estimate and claim approval process

Negative things

  • ⏳Extremely long wait times (hours) to connect
  • 📞Representatives frequently don't call back
  • 🔌Poor connection quality and frequent disconnections
  • 🎥Low video quality making damage assessment difficult
  • 🚫App frequently crashes or freezes
  • 💸Significantly lower claim payouts than expected
  • 🛠️Inadequate for shop/business use environments
  • 🎯Adjusters lack automotive expertise
  • 🔐Forced use with no alternative options
  • ⚠️Unreliable queue management system
  • 🌐Doesn't work on 5G or certain networks
  • 📱Crashes on iOS devices
  • 🎪Perceived as deliberate stalling tactic by Allstate
  • 🏪Pressure to use Allstate's preferred repair shops
See all reviews

What's New in Virtual Assist

3.6.33

August 19, 2026

- improvements and bug fixes to enhance app stability. - Miscellaneous enhancements for smoother experience.

User reviews

Most RecentHighest RatedLowest Rated

Straight trash

If I could give this 0 stars I would. The two adjusters I was able to connect to hung up within 5 seconds. I’d rather be waterboarded than deal with this app
Rragingjerry

Terrible

This app is a waste of time. It only made me more upset than the actual incident.
Rrumberi

Business profile not possible

I cannot complete the business profile so I cannot proceed with my customers claim. There is no Service type options to select from, it is a blank page. Not having this information halts the process
LLucytriple

Great way to do claims

Easy to connect. Nice to speak to someone in person to discuss damages. Highly recommend
SSmartmama4.2

Can’t change information

My shop and contact information is from four shops ago. There is no method to change it. I have to waste time every time giving the adjuster the correct information.
AAngusSmith
See 86 more reviews

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User experience

🐞

Reported Bugs

11 issues

App crashes immediately on iOS

Bug

White screen when selecting service type

Bug

App freezes during profile setup

Bug

Video call disconnects without reconnection option

Bug

5G network compatibility issues

Bug

App spins indefinitely without loading

Bug

Unable to enter verification codes

Bug

Choppy or non-functional video/audio

Bug

Black screen during video calls

Bug

App wipes saved information when closing

Bug

Cannot progress past initial screens

Bug
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Requested Features

9 requests

Appointment scheduling capability

Feature

Email or phone-based claim submission alternative

Feature

In-person adjuster inspection option

Feature

Better app branding to identify it as Allstate service

Feature

Offline functionality or image upload without video call

Feature

Callback scheduling with guaranteed timeframe

Feature

Support for multiple network types including 5G

Feature

iOS compatibility improvements

Feature

Data privacy controls for personal device usage

Feature

FAQ

What does Virtual Assist do?

Virtual Assist allows you to connect with service representatives via video chat for immediate assistance. You can share video to demonstrate issues and communicate face-to-face, eliminating the need for appointments.

What are the key features of Virtual Assist?

Key features include instant video chat with representatives, the ability to easily switch between front and back cameras to show damage, and an in-app flashlight control for better visibility during calls.

Is Virtual Assist free to use?

Yes, Virtual Assist is a free application. There are no in-app purchases or advertisements mentioned, indicating it is provided at no cost to the user.

Who is Virtual Assist for?

This app is designed for anyone who needs to get answers or resolve issues quickly by speaking directly with a service representative. It's particularly useful for demonstrating physical problems visually.