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Virtual Assist

Virtual Assist

by Allstate Insurance Company

269 ratings
85 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • October 19, 2016
  • April 9, 2026

Features

Developer

Allstate Insurance Company
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About

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

✓Instant video chat with representatives
✓Share video to show damage
✓Face-to-face communication
✓Switch between front/back cameras
✓In-app flashlight control
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What users say

Summarized from real user reviews of Virtual Assist. Based on 269 reviews and a 2.0/5 average, it highlights the 6 positives and 14 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Quick connection to representatives when available
  • ⏱️Fast claim processing for successful interactions
  • 📱Convenient remote inspection without in-person visits
  • 👍User-friendly interface when functioning properly
  • 🎥Video call capability for damage assessment
  • 💰Quick estimate and claim approval process

Negative things

  • ⏳Extremely long wait times (hours) to connect
  • 📞Representatives frequently don't call back
  • 🔌Poor connection quality and frequent disconnections
  • 🎥Low video quality making damage assessment difficult
  • 🚫App frequently crashes or freezes
  • 💸Significantly lower claim payouts than expected
  • 🛠️Inadequate for shop/business use environments
  • 🎯Adjusters lack automotive expertise
  • 🔐Forced use with no alternative options
  • ⚠️Unreliable queue management system
  • 🌐Doesn't work on 5G or certain networks
  • 📱Crashes on iOS devices
  • 🎪Perceived as deliberate stalling tactic by Allstate
  • 🏪Pressure to use Allstate's preferred repair shops
See all reviews

What's New in Virtual Assist

3.6.31

April 9, 2026

- Minor improvements and bug fixes to enhance app stability. - Miscellaneous enhancements for smoother experience.

User reviews

Most RecentHighest RatedLowest Rated

Terrible app don’t use it!

Have severe hail damage on my car and they only gave me 500$ when my deductible is 1000$ to pull out 10+ hail dents and a broken windshield. Do not use this app for your inspection!
jeremiah Kamjeremiah Kam

Zero stars should be an option

You can wait to have them call you, they won’t.
GigheeGighee

Can’t work on 5G

This thing does not work
DipakpatelDipakpatel

ATTENTION SERVICE PERSONNEL

When you call Allstate up to initiate a claim for your customer they try to make you download this app to connect to one of their virtual adjusters who apparently never connect and when they do they instantly end the interaction and nothing gets done and you’re left wasting your time. Save yourself the headache and refuse to do their job for them. Make Allstate send an actual adjuster down.
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Auto advisorAuto advisor

Helpful

This App was so helpful, it saved my car from being totaled
JneksJneks
See 80 more reviews

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User experience

🐞

Reported Bugs

11 issues

App crashes immediately on iOS

Bug

White screen when selecting service type

Bug

App freezes during profile setup

Bug

Video call disconnects without reconnection option

Bug

5G network compatibility issues

Bug

App spins indefinitely without loading

Bug

Unable to enter verification codes

Bug

Choppy or non-functional video/audio

Bug

Black screen during video calls

Bug

App wipes saved information when closing

Bug

Cannot progress past initial screens

Bug
✨

Requested Features

9 requests

Appointment scheduling capability

Feature

Email or phone-based claim submission alternative

Feature

In-person adjuster inspection option

Feature

Better app branding to identify it as Allstate service

Feature

Offline functionality or image upload without video call

Feature

Callback scheduling with guaranteed timeframe

Feature

Support for multiple network types including 5G

Feature

iOS compatibility improvements

Feature

Data privacy controls for personal device usage

Feature

FAQ

What does Virtual Assist do?

Virtual Assist allows you to connect with service representatives via video chat for immediate assistance. You can share video to demonstrate issues and communicate face-to-face, eliminating the need for appointments.

What are the key features of Virtual Assist?

Key features include instant video chat with representatives, the ability to easily switch between front and back cameras to show damage, and an in-app flashlight control for better visibility during calls.

Is Virtual Assist free to use?

Yes, Virtual Assist is a free application. There are no in-app purchases or advertisements mentioned, indicating it is provided at no cost to the user.

Who is Virtual Assist for?

This app is designed for anyone who needs to get answers or resolve issues quickly by speaking directly with a service representative. It's particularly useful for demonstrating physical problems visually.