ALLDATA vs Virtual Assist
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ALLDATA
Access comprehensive OEM automotive repair and diagnostic data on your mobile device. Streamline inspections with photo documentation and generate detailed reports. Identify vehicle issues efficiently with built-in diagnostic tools for faster customer approvals and increased productivity.
- OEM repair procedures
- Diagnostic trouble codes (DTCs)
- Technical service bulletins (TSBs)
- Integrated inspection tools
- Photo documentation
- Live sensor data graphing
- Full-system scan reports
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ALLDATA Mobile App Content ALLDATA's Professional Automotive Repair and Shop Management Solutions at Your Fingertips ALLDATA delivers a complete integrated workflow solution for automotive professionals, combining repair and collision procedures, diagnostics, shop management, and vehicle inspections in one easy-to-use app. Access industry-leading OEM repair information, including maintenance procedures, technical service bulletins (TSBs), wiring diagrams, diagnostic trouble codes (DTCs), and ADAS information all from your mobile device. From vehicle intake to final delivery, ALLDATA helps keep your shop connected and your technicians productive. Diagnostic Intelligence combines AI-powered insights with trusted OEM repair information to help technicians solve complex problems faster. ALLDATA Shop Manager Essentials and Shop Manager Pro help manage customers, repair orders, scheduling, communication, and workflow throughout the repair process, while ALLDATA Inspections makes it easy to document vehicle conditions, capture photos and videos, and share recommended repairs with customers. ALLDATA Repair® & ALLDATA Collision® (Professional Subscribers) • Access detailed repair procedures, maintenance instructions, diagnostic information, TSBs, DTCs, ADAS, and more. • Get full mechanical procedures: TSBs, diagnostics by DTC code, parts & labor estimates, drivetrains, suspension, and more. • View over 300,000 interactive color wiring diagrams alongside OEM diagrams. • Receive dedicated support from the ALLDATA Library team for hard-to-find OEM information. For Collision Repair Professionals • View OEM procedures for sectioning, structural repairs, new materials, panel replacements, sensors, and more. • Access position statements, steel repairability guidelines, and adhesive guides. • Follow OEM-accurate procedures to improve repair compliance and liability protection. ALLDATA Shop Manager and Pro (Professional Subscribers) Manage customer information, repair orders, and vehicle history from virtually anywhere with ALLDATA Shop Manager. Shop Manager • Manage customer information and vehicle history. • Create and track repair orders. • Access shop information from virtually anywhere. • Keep daily operations organized and efficient. Upgrade to Shop Manager Pro for additional workflow management tools: • Appointment scheduling and calendar management • Two-way customer texting • Photo and video documentation • Work-in-progress tracking • Inventory management • Greater visibility into shop performance and daily operations ALLDATA Inspections (Professional Subscribers) Enhance your workflow with Inspections seamlessly integrated into ALLDATA Shop Manager. • Check in new or returning customers directly at the vehicle. • Choose from multiple inspection templates. • Attach photos and video to digital inspection sheets. • Perform detailed brake and tire inspections. • Flag necessary or upcoming services, boosting revenue opportunities. • Email inspections for faster customer approval.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Screenshots
Verdict
The clearest difference is monetization model: Virtual Assist at free against ALLDATA's subscription. On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ALLDATA ships an update every 5 weeks, Virtual Assist every 2 months. The most recent releases landed on September 1, 2026 and September 23, 2026 respectively.
| Parameter | ALLDATA | Virtual Assist |
|---|---|---|
| Price | Free | Free |
| Rating | — | 2.1 (279 ratings) — better |
| Positive reviews | 9.7% of reviews | 15.4% of reviews — better |
| Number of ratings | — | 279 — better |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 91 MB | 50 MB |
| Age rating | 4+ | 4+ |
| Developer | ALLDATA, LLC | Allstate Insurance Company |
Customer experience
ALLDATA
Virtual Assist
User reviews
ALLDATA
From App Store reviewsWhat we love
- 👍 VIN scanning helpful in shop
- 👍 Easier than website for phone use
- 👍 App is fantastic, user-friendly, quick, responsive
- 👍 Huge boost to garage
- 👍 Works like a charm on iPad Air 3
Room to improve
- 🐛 Extremely slow and unreliable
- 🐛 Expensive subscription for functionality
- 🐛 App does not support repair side
- 🐛 App crashes or closes instantly
- 🐛 Does not work on mobile devices
Virtual Assist
From 279 App Store ratingsWhat we love
- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment
Room to improve
- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes
Bugs and requests
ALLDATA
Reported bugs
29 issues- App opens and closes instantly
- App works on iPad but not mobile
- App crashes frequently
- Latest update prevents loading ALLDATA
- Login issues, access denied repeatedly
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- App won't start
- Only repair estimator and community icons visible
- Cannot log in, all access points in use
- Crashes in the middle of a relearn/reset job
- Login boots out immediately
- Back/previous screen button gone in landscape mode
- Help menu buttons not working
- Convert or Reference Repair buttons not working
- App requires internet connection 24/7
- Login on iPhone app doesn't link to subscription
- Auto logout after logging in
- Blank page after login
- App doesn't do anything
- Cannot find anywhere to access repair data after login
- Search function doesn't work
- App is strictly a data logger, not the full suite
- App doesn't seem to have any data
- Cannot access subscription using this app
- App interface glitchy and not smooth
- App has no service or repair information
- App doesn't give access to repair data subscriptions
- Cannot log in or access ALLDATA repair
- App crashes right after login
- App takes back to sign-in screen after terms and agreements
Requested features
9 requests- Offline usability for critical jobs
- Mobile-friendly website or app for repair info
- Ability to access repair info on the go
- App should be designed for phones, not just tablets
- Access to repair data on the phone
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- Mobile app for the site with full features
- App to read wire pinouts without printing
- Basic customer check-in functionality
- Dark mode option
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
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- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
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- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
In-app purchases
ALLDATA
No in-app purchases
Virtual Assist
No in-app purchases
Questions
Is ALLDATA free?
Is Virtual Assist free?
Do ALLDATA or Virtual Assist have ads?
Which is updated more often, ALLDATA or Virtual Assist?
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