Virtual Assist vs Sunbeast
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Sunbeast
This app helps users offer a specific service and earn rewards. It provides tips and tricks to improve performance and allows users to track their progress against peers, making work more engaging.
- Offer service easily
- Earn rewards
- Level up with tips & tricks
- Track peer performance
- Make workday exciting
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The Sunbeast App makes offering Sunbit fun & easy. Earn & get rewards. Level up your game with tips & tricks. See where you stand among your peers. Make your workday more exciting. Download and join the Sunbeast community.
Screenshots
Verdict
The clearest difference is review sentiment: Sunbeast at 96% against Virtual Assist's 15%. Sunbeast also leads on rating (4.9 vs 2.1) and update cadence (weekly vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Sunbeast holds the better App Store score, 4.9 against 2.1. Both are backed by a comparable volume of ratings — 279 and 802 respectively. Written reviews point the same way: 15% of Virtual Assist's written reviews are positive against 96% of Sunbeast's.
Virtual Assist ships an update every 2 months, Sunbeast weekly. The most recent releases landed on September 23, 2026 and September 25, 2026 respectively.
| Parameter | Virtual Assist | Sunbeast |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (279 ratings) | 4.9 (802 ratings) — better |
| Positive reviews | 15.4% of reviews | 96.1% of reviews — better |
| Number of ratings | 279 | 802 — better |
| Update frequency | Every 2 months | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 50 MB | 134 MB |
| Age rating | 4+ | 4+ |
| Developer | Allstate Insurance Company | Sunbit. Inc |
Customer experience
Virtual Assist
Sunbeast
User reviews
Virtual Assist
From 279 App Store ratingsWhat we love
- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment
Room to improve
- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes
Sunbeast
From 802 App Store ratingsWhat we love
- 👍 Easy to use
- 💰 Great incentives and rewards
- 🙌 Helpful for patients
- 🤝 Excellent customer service
- 📈 Useful tracking and performance features
Room to improve
- 🐛 Login and redemption issues
- 📱 Annoying permanent notification
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
Show 6 moreShow fewer
- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
Show 4 moreShow fewer
- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
Sunbeast
Reported bugs
2 issues- Login screen freezes
- Redemption not working
Requested features
2 requests- Home screen widget for easier tracking
- Improved redemption process
In-app purchases
Virtual Assist
No in-app purchases
Sunbeast
No in-app purchases
