Virtual Assist vs Manheim
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Manheim
This app provides tools for wholesale automotive dealers to make informed decisions, manage inventory, and maximize profits. It offers features like VIN scanning, valuation access, and real-time alerts to streamline daily operations.
- VIN Scanner for instant vehicle evaluation
- MMR Access for trusted valuations
- Efficient vehicle search
- Real-time push notifications
- Simulcast integration for live sales
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Make faster and smarter personalized decisions in the world’s largest wholesale automotive marketplace. This mobile-first design keeps pace with your day-to-day hustle with tools that simplify workflows and compliment your desktop experience. Move inventory, maximize your margins, and grow your business. Key Features: • VIN Scanner: Instantly evaluate vehicles with a scan—know the status and location fast. • MMR Access: Trusted valuations at your fingertips. • Efficient Search: Find the right vehicles with fewer taps. • Push Notifications: Stay informed with real-time alerts, including outbid notifications. • Simulcast Integration: Seamlessly join live sales from anywhere. Your Lane. Your Lot. Your App. Download today and experience a new era of mobile buying and selling. This app is exclusively for licensed automobile dealers with a valid AuctionACCESS membership. You must have an existing Manheim username and password to log in. Support & Contact: Need help or want to become a Manheim customer? Call Manheim Customer Care at 1-866-MANHEIM or visit http://manheim.com/.
Screenshots
Verdict
The clearest difference is rating: Manheim at 3.4 against Virtual Assist's 2.1. Manheim also leads on update cadence (every 2 weeks vs every 2 months) and chart position (#209 vs unranked). Virtual Assist's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 17.6). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Manheim holds the better App Store score, 3.4 against 2.1. Both are backed by a comparable volume of ratings — 279 and 268 respectively. Written reviews point the same way: 15% of Virtual Assist's written reviews are positive against 18% of Manheim's.
Virtual Assist ships an update every 2 months, Manheim every 2 weeks. The most recent releases landed on October 14, 2026 and October 17, 2026 respectively.
| Parameter | Virtual Assist | Manheim |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (279 ratings) | 3.4 (268 ratings) — better |
| Positive reviews | 15.4% of reviews | 18.1% of reviews — better |
| Number of ratings | 279 — better | 268 |
| Update frequency | Every 2 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #209 — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 50 MB | 265 MB |
| Age rating | 4+ | 4+ |
| Developer | Allstate Insurance Company | Manheim |
Customer experience
Virtual Assist
Manheim
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
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- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
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- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
Manheim
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Virtual Assist
No in-app purchases
Manheim
No in-app purchases
