Virtual Assist vs Manheim
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
Read full descriptionHide full description
Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Manheim
This app provides tools for licensed automobile dealers to manage inventory and make decisions within a wholesale marketplace. It offers features like VIN scanning, vehicle valuations, efficient searching, and real-time alerts to streamline business operations on the go.
- VIN Scanner for instant vehicle evaluation
- Access to trusted vehicle valuations (MMR)
- Efficient vehicle search functionality
- Real-time push notifications and alerts
- Seamless integration with live Simulcast sales
Read full descriptionHide full description
Make faster and smarter personalized decisions in the world’s largest wholesale automotive marketplace. This mobile-first design keeps pace with your day-to-day hustle with tools that simplify workflows and compliment your desktop experience. Move inventory, maximize your margins, and grow your business. Key Features: • VIN Scanner: Instantly evaluate vehicles with a scan—know the status and location fast. • MMR Access: Trusted valuations at your fingertips. • Efficient Search: Find the right vehicles with fewer taps. • Push Notifications: Stay informed with real-time alerts, including outbid notifications. • Simulcast Integration: Seamlessly join live sales from anywhere. Your Lane. Your Lot. Your App. Download today and experience a new era of mobile buying and selling. This app is exclusively for licensed automobile dealers with a valid AuctionACCESS membership. You must have an existing Manheim username and password to log in. Support & Contact: Need help or want to become a Manheim customer? Call Manheim Customer Care at 1-866-MANHEIM or visit http://manheim.com/.
Screenshots
Verdict
The clearest difference is rating: Manheim at 3.3 against Virtual Assist's 2.1. Manheim also leads on update cadence (every 2 weeks vs every 2 months). Virtual Assist's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 17.6). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Manheim holds the better App Store score, 3.3 against 2.1. Both are backed by a comparable volume of ratings — 285 and 296 respectively. Written reviews point the same way: 15% of Virtual Assist's written reviews are positive against 17% of Manheim's.
Virtual Assist ships an update every 2 months, Manheim every 2 weeks. The most recent releases landed on November 2, 2026 and November 8, 2026 respectively.
| Parameter | Virtual Assist | Manheim |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (285 ratings) | 3.3 (296 ratings) — better |
| Positive reviews | 15.4% of reviews | 16.9% of reviews — better |
| Number of ratings | 285 | 296 — better |
| Update frequency | Every 2 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 50 MB | 265 MB |
| Age rating | 4+ | 4+ |
| Developer | Allstate Insurance Company | Manheim |
Customer experience
Virtual Assist
Manheim
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
Show 6 moreShow fewer
- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
Show 4 moreShow fewer
- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
Manheim
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Virtual Assist
No in-app purchases
Manheim
No in-app purchases
