CLUNKY & CUMBERSOME
Stops & drops collecting(ed) trips after they are "processing" on & off for a week or more!
NNefooza
MFA doesn’t work
App is terrible when it comes to managing profile and personal data - I can’t change my phone number without an MFA to the old number (duh) or email, which takes so long to receive it times out and is no longer valid (duh).
Also there’s no good way to view payment history properly, and in general the entire app is light, weak, redundant, and childish. Not 21st century at all. Do better, others can land on the moon, can’t you make a fully functional super user friendly app?
Also there’s no good way to view payment history properly, and in general the entire app is light, weak, redundant, and childish. Not 21st century at all. Do better, others can land on the moon, can’t you make a fully functional super user friendly app?
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CClassTax1
Good for most things
It is odd that you can remove a vehicle so easily but you can’t add a vehicle easily. There has to be a better way you add a vehicle. I ended up up calling our agent and added the vehicle the traditional way.
S4Set 408
Poor claims service & overall care
I got into a fender bender and tried explaining that the other was speeding and they were going the wrong way, well, he said he wasn’t having it and “he does this every day so I know what this is” and was so snarky and rude. This was my first poor experience with claims. Additionally, my home insurance increased $200 the first year despite nothing changing… and they just said it was for adjusted rates. And I asked for help on my claim and never heard back from my local office. I will be changing all of my insurance needs elsewhere.
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Ddaltone99
Easy Info access
App design and delivery of information are great. It just needs to have a fluid transition between pages and pop ups.
IIvanrvf
