Marvin.B
I’m so glad I made the switch Back to All State from Progressive and State Farm. Keep lowering my rates and you will have a customer for life 🫶🏼
Drivewise Stays In “trip in progress” Too Long
Horrible experience since the last update. When I park my car I noticed that if I don’t wait a few minutes before I open the app, I will get dinged with “phone activity” for that trip. I’ve waited 3 minutes after parking to reach for my phone - same thing. This morning was the worst - I waited in my car for 8 minutes before touching for my phone. I headed in the grocery store to look at my shopping list and it was still in “trip in progress” mode, so that will be another ding. I used to be excited to use the app for potential savings at renewal, but in the current state I will have to pay more! Can’t talk to anyone on the phone about this. Support only has FAQ’s and none of them address this issue. Horrible app!
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Drivewise
I received my renewal and was excited to actually be saving money thanks to my Drivewise discount. I made a small change to my policy that increased my premium by a few dollars—no big deal. Then today I logged in and discovered my payment had nearly doubled.
I used the chat feature and was told my Drivewise discount had been removed, but they couldn’t explain why. I called, and the representative confirmed the discount was removed and said my premiums had also increased, but again couldn’t tell me how or why. I was then transferred to someone else, who opened an investigation. Apparently, this isn’t even the first time they’ve seen this happen.
This is extremely frustrating. I’m supposed to trust a company with both my home and auto insurance, yet my discounts and premiums can apparently change without any clear explanation. The app may be convenient, but when the information it shows results in unexpected charges and customer service can’t explain why, that’s a serious problem.
I used the chat feature and was told my Drivewise discount had been removed, but they couldn’t explain why. I called, and the representative confirmed the discount was removed and said my premiums had also increased, but again couldn’t tell me how or why. I was then transferred to someone else, who opened an investigation. Apparently, this isn’t even the first time they’ve seen this happen.
This is extremely frustrating. I’m supposed to trust a company with both my home and auto insurance, yet my discounts and premiums can apparently change without any clear explanation. The app may be convenient, but when the information it shows results in unexpected charges and customer service can’t explain why, that’s a serious problem.
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Update Failure
I’ve generally had a good experience with Allstate, but the latest app update has created a login issue for me. After the update, the app no longer recognized my login credentials and directed me to the website to reset my password. I successfully changed my password, but the app still would not allow me to sign in. I also tried deleting and reinstalling the app, but it continues to redirect me to the website instead of letting me log in through the app. Hopefully this issue can be resolved soon, as it makes managing my account through the app difficult.
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All State Mobile
All State is great and the Mobile App is quick and easy
