CLUNKY & CUMBERSOME
Stops & drops collecting(ed) trips after they are "processing" on & off for a week or more!
MFA doesn’t work
App is terrible when it comes to managing profile and personal data - I can’t change my phone number without an MFA to the old number (duh) or email, which takes so long to receive it times out and is no longer valid (duh).
Also there’s no good way to view payment history properly, and in general the entire app is light, weak, redundant, and childish. Not 21st century at all. Do better, others can land on the moon, can’t you make a fully functional super user friendly app?
Also there’s no good way to view payment history properly, and in general the entire app is light, weak, redundant, and childish. Not 21st century at all. Do better, others can land on the moon, can’t you make a fully functional super user friendly app?
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Good for most things
It is odd that you can remove a vehicle so easily but you can’t add a vehicle easily. There has to be a better way you add a vehicle. I ended up up calling our agent and added the vehicle the traditional way.
Poor claims service & overall care
I got into a fender bender and tried explaining that the other was speeding and they were going the wrong way, well, he said he wasn’t having it and “he does this every day so I know what this is” and was so snarky and rude. This was my first poor experience with claims. Additionally, my home insurance increased $200 the first year despite nothing changing… and they just said it was for adjusted rates. And I asked for help on my claim and never heard back from my local office. I will be changing all of my insurance needs elsewhere.
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Easy Info access
App design and delivery of information are great. It just needs to have a fluid transition between pages and pop ups.
Oh my goodness! Dream come true!
I feel like I’ve died and gone to heaven using this insurance app! The best app ever! I cannot wait to spend all of my money buying more insurance now because of this app! 🍾🥂
DriveWise score broken
I have used the app for 4 months primarily just so I can take advantage of the auto discount with DriveWise. However, I am getting a poor rating on the time of day even though I have only driving in the middle of the night (midnight) 1 time.
I leave to go to work around 5:30AM (Mon-Fri), so that shouldn’t be triggering the low score. Please look into this issue! It makes no sense why I have a low score.
I leave to go to work around 5:30AM (Mon-Fri), so that shouldn’t be triggering the low score. Please look into this issue! It makes no sense why I have a low score.
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App easyness
Nice app
4 out of 5
The only flaw in using the app on IPad or iPhone is you cannot zoom in or out to read the documents attached without 20/20 vision!! You have to printout or do a screen shot to then zoom in or out of the photo taken. Bad user experience for sure but I was able to work around and save some trees.
Ironically a title and review are both optional BUT without them you cannot submit your rating. Definitely need IT to test user review experience and update.
Ironically a title and review are both optional BUT without them you cannot submit your rating. Definitely need IT to test user review experience and update.
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Great help
There when I needed the insurance the most
Allstate is the best
Allstate and David Lowry Agency are the best carriers we’ve ever been with. They handle all of our needs efficiently with caring and understanding. They saved us a lot of money on top of that. We would never choose another company.
Not user friendly
The app is not very user friendly, except for the id cards. It took for ever to find my coverage details. There should be a tab for for coverage. I was at a rental car place looking for it clicking all over the place to find it, while people waiting in line.
Good company
I love Allstate.
No help
Keep getting the run around they lost our car at copart and they haven’t taken the under carriage of the car they’ve had the for 11 days. The adjuster keeps saying he’s checking on getting pictures and would call by end of day Tuesday, Wednesday, and Thursday and nothing. We are very disappointed in the customer service of all state. No help whatsoever
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App does not work!
The Manage Policy section of the app does not work. It says unexpected error when opened. IT needs to fix it.
Awesome providers
Staffs are kind and transparent about coverage and charges. Also they reward longer you stay with them. Definitely recommend to others
Dark Mode, please!
Great app, very useful, but it’d be great to have a dark mode available. Maybe some peer pressure will do the trick, so here goes:
All the cool kids are doing it!
All the cool kids are doing it!
Not bad
The app works great and does help with saving money and makes you stay aware of your driving habits. Bad thing is they don’t have updated speed limits in a lot of rural places, and some even in town. I get flagged for “speeding 12-20” and will show my max speed of 45 when the road is 45 and then goes to 50. I have to turn the app off going to church because it claims the speed limit is 25 when it’s 45 and 50 so I don’t get my driving score knocked down. Other than the speed limits being off on most of the roads that are not interstate or main line, the app is great
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Good service
Good service
Poor Claims Handling and Unacceptable Repair Delays
I am extremely disappointed with Allstate’s handling of my auto insurance claim. My Ford Escape has been at the collision repair shop for an extended period, and the repair process continues to be delayed because of issues with the repair supplement approval.
Despite multiple follow-ups with the adjuster, communication has been poor, and I have struggled to get a clear update or resolution. The repair shop is still waiting for the necessary approval to move forward, leaving me without my vehicle for far too long.
I understand that insurance claims can take time, but customers deserve timely communication, transparency, and accountability. I expected much better service from Allstate.
I hope management reviews this situation and takes action to resolve my claim promptly and improve communication with customers.
Despite multiple follow-ups with the adjuster, communication has been poor, and I have struggled to get a clear update or resolution. The repair shop is still waiting for the necessary approval to move forward, leaving me without my vehicle for far too long.
I understand that insurance claims can take time, but customers deserve timely communication, transparency, and accountability. I expected much better service from Allstate.
I hope management reviews this situation and takes action to resolve my claim promptly and improve communication with customers.
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