Marvin.B
I’m so glad I made the switch Back to All State from Progressive and State Farm. Keep lowering my rates and you will have a customer for life 🫶🏼
Drivewise Stays In “trip in progress” Too Long
Horrible experience since the last update. When I park my car I noticed that if I don’t wait a few minutes before I open the app, I will get dinged with “phone activity” for that trip. I’ve waited 3 minutes after parking to reach for my phone - same thing. This morning was the worst - I waited in my car for 8 minutes before touching for my phone. I headed in the grocery store to look at my shopping list and it was still in “trip in progress” mode, so that will be another ding. I used to be excited to use the app for potential savings at renewal, but in the current state I will have to pay more! Can’t talk to anyone on the phone about this. Support only has FAQ’s and none of them address this issue. Horrible app!
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Drivewise
I received my renewal and was excited to actually be saving money thanks to my Drivewise discount. I made a small change to my policy that increased my premium by a few dollars—no big deal. Then today I logged in and discovered my payment had nearly doubled.
I used the chat feature and was told my Drivewise discount had been removed, but they couldn’t explain why. I called, and the representative confirmed the discount was removed and said my premiums had also increased, but again couldn’t tell me how or why. I was then transferred to someone else, who opened an investigation. Apparently, this isn’t even the first time they’ve seen this happen.
This is extremely frustrating. I’m supposed to trust a company with both my home and auto insurance, yet my discounts and premiums can apparently change without any clear explanation. The app may be convenient, but when the information it shows results in unexpected charges and customer service can’t explain why, that’s a serious problem.
I used the chat feature and was told my Drivewise discount had been removed, but they couldn’t explain why. I called, and the representative confirmed the discount was removed and said my premiums had also increased, but again couldn’t tell me how or why. I was then transferred to someone else, who opened an investigation. Apparently, this isn’t even the first time they’ve seen this happen.
This is extremely frustrating. I’m supposed to trust a company with both my home and auto insurance, yet my discounts and premiums can apparently change without any clear explanation. The app may be convenient, but when the information it shows results in unexpected charges and customer service can’t explain why, that’s a serious problem.
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Update Failure
I’ve generally had a good experience with Allstate, but the latest app update has created a login issue for me. After the update, the app no longer recognized my login credentials and directed me to the website to reset my password. I successfully changed my password, but the app still would not allow me to sign in. I also tried deleting and reinstalling the app, but it continues to redirect me to the website instead of letting me log in through the app. Hopefully this issue can be resolved soon, as it makes managing my account through the app difficult.
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All State Mobile
All State is great and the Mobile App is quick and easy
Great insurance company
Allstate has been a great insurance company. From my broker to the coverage and fair costs, I am very pleased with Allstate.
Apple Wallet/ App in general
They barely have an app, most of the links just take you to their website. I can’t get the digital id card to go in my Apple wallet and I’ve even gotten a new phone, so it is NOT my phone don’t even try that. Please hire a legitimate coding crew for the app, especially if it has all of our digital info. It’s not something to cut corners on.
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Good service
Excellent services.
unable to print documents
the app is hit or miss on what it allows you to print off. we have a claim and it will not let us print off the pages.
to have to screen shot 8 pages is not very efficient. getting out of print ID’s is laborious. do better
to have to screen shot 8 pages is not very efficient. getting out of print ID’s is laborious. do better
Drive wise
I have been trying to use driveway wise for the last two years they have not been able to get it to work on my Apple 10 14 or 16 I don’t know what the problem is and neither do they. I wish somebody would get to work configure it out. Because it’s costing me more money than I should be paying for the amount that I drive.
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Home Insurance
I appreciated Karen T’s assistance during my call. She was able to resolve my questions, was polite, respectful of my concerns and best of all solved them methodically.
Drivewise trip detection
Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
Additionally the distracted driving event when pulling up to show app at Starbucks drive through is annoying. Please fix.
Additionally it does not reflect a driving score after taking 50 trips. I would expect it to show up after a few days. How and when will I see a driving score?
Additionally the distracted driving event when pulling up to show app at Starbucks drive through is annoying. Please fix.
Additionally it does not reflect a driving score after taking 50 trips. I would expect it to show up after a few days. How and when will I see a driving score?
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Roadside assistance, horrible
You tell me you offer roadside assistance but yet when you need roadside assistance after 5:00 PM, you don’t get it because you only outsourced two places that are open. You do not outsource to any place that is open 24 hours. What is wrong with you Christ it’s ridiculous
Right track
Makes me more aware of my speed. You don’t have to keep up with Mr Jones
Frustrating
Email address verification required 2 emails with 2 different codes to confirm. Also, why does the company require an email address and a communication email address. How about giving agents prompts “these are different, are you sure????” Then you call 800ALLSTATE they have a policy that an agent is not allowed to update it for you.not allowed to update it for you. Talk about barriers to service!!! So much for the good hands people!!!!
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Fail
This mobile phone App would be great but it doesn’t show my open claims, message, Etc. like when I sign into my account on the website through an internet browser. I contacted customer support but they don’t understand what I’m saying and think it’s everything else other than an issue with this App. After trying to explain to 4 different people I finally just deleted this app and just sign in through the website.
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Great
Easy to use and details
So stoopid
Ask for a review one more time. I dare you
Allstate
Great service and easy to communicate with my agent
Review
Excellent insurance
