Unable to Receive Verification Code on Phone
I couldn’t receive the verification code on my phone when trying to log in. The only way to receive the code was through email. Luckily, I still had access to my old email account. This is very inconvenient, and I hope the developers can fix this issue.
App
I love the convenience of just pulling it up and checking to see my balance. I also like I can access my cards immediately very handy.
Incorrect information most of the time
The app needs revision or updated. Will be looking for better insurance.
Super App
Really easy app to navigate. Everything at your fingertips. Highly recommend.
Bad refunds
This company will keep your payment for a policy after you move out of a property. I have never seen another insurance company not refund you from the move out date forward.
Inaccurate data & useless app support
I have been dinged two times for sudden stops where I was driving at the speed limit, with no vehicle in front of me, and the light turned yellow. I made safe stops that would not have spilled an uncapped cup of coffee.
In another incident, the app glitched and recorded a sudden stop AFTER I WAS OUT OF THE VEHICLE! The track showed that after I backed into my driveway, I then drove through my neighbor’s house, into their backyard, into the next neighbor’s yard, executed a sudden stop there, then back to my yard and through my house. I had actually walked directly from my vehicle into my house.
I spent almost an hour with support staff. Their first advice was to just change status of the drive from driver to other. I would not accept that and got handed off to someone else. They supposedly opened an investigation case after I sent a screenshot of the track. That was 6 weeks ago. I have heard nothing.
The app needs a feature allowing a user to enter an explanation when they get dinged.
I see negative reviews get a reply directing the reviewer contact someone for assistance. I’ve already wasted too much time with support staff.
In another incident, the app glitched and recorded a sudden stop AFTER I WAS OUT OF THE VEHICLE! The track showed that after I backed into my driveway, I then drove through my neighbor’s house, into their backyard, into the next neighbor’s yard, executed a sudden stop there, then back to my yard and through my house. I had actually walked directly from my vehicle into my house.
I spent almost an hour with support staff. Their first advice was to just change status of the drive from driver to other. I would not accept that and got handed off to someone else. They supposedly opened an investigation case after I sent a screenshot of the track. That was 6 weeks ago. I have heard nothing.
The app needs a feature allowing a user to enter an explanation when they get dinged.
I see negative reviews get a reply directing the reviewer contact someone for assistance. I’ve already wasted too much time with support staff.
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Not in good hands
Worst company to deal with
Inaccurate data & useless app support
I have been dinged two times for sudden stops where I was driving at the speed limit, with no vehicle in front of me, and the light turned yellow. I made safe stops that would not have spilled an uncapped cup of coffee.
In another incident, the app glitched and recorded a sudden stop AFTER I WAS OUT OF THE VEHICLE! The track showed that after I backed into my driveway, I then drove through my neighbor’s house, into their backyard, into the next neighbor’s yard, executed a sudden stop there, then back to my yard and through my house.
I spent almost an hour with support staff. Their first advice was to just change status of the drive from driver to other. I would not accept that and got handed off to someone else. They supposedly opened an investigation case after I sent a screenshot of the track. That was 6 weeks ago. I have heard nothing.
The app needs a feature allowing a user to enter an explanation when they get dinged.
I see negative reviews get a reply directing the reviewer contact someone for assistance. I’ve already wasted too much time with support staff.
In another incident, the app glitched and recorded a sudden stop AFTER I WAS OUT OF THE VEHICLE! The track showed that after I backed into my driveway, I then drove through my neighbor’s house, into their backyard, into the next neighbor’s yard, executed a sudden stop there, then back to my yard and through my house.
I spent almost an hour with support staff. Their first advice was to just change status of the drive from driver to other. I would not accept that and got handed off to someone else. They supposedly opened an investigation case after I sent a screenshot of the track. That was 6 weeks ago. I have heard nothing.
The app needs a feature allowing a user to enter an explanation when they get dinged.
I see negative reviews get a reply directing the reviewer contact someone for assistance. I’ve already wasted too much time with support staff.
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Easy
Very easy to maneuver it through the website everything is clear and I have no problems with that
Billing
Love the app works great, but to view your billing doesn’t work very good. It’ll only let you edit it and see the history. It won’t show what your next bill total is going to be. That would be nice to see.
Amazing app
Very user friendly
Allstate
Easy to use
Password
Why is Face ID login an option when I have to type in my password almost every time?
Coverage
Everything right in your hands and easy reading and understanding great app
user interface
make it easier to navigate like titles obvious of coverage and changes
Great Service
I love my agent
I’m staying with AllState
They got some great understanding agents!
Hot garbage
Drive wise is absolute garbage. The app continuously flags me for phone use. I only use hands free. I’ve gone as far as locking my phone in the closed console and I still get flagged for phone use. It also consistently flags me for 15-20 over the speed limit….I’m driving 41-47mph in 45mph zones.
Inaccurate reading/reporting coupled with the constant battery drain and invasion of privacy make this absolutely not worth it. Stop letting insurance companies hold you hostage with their terrible policies and even worse apps.
Inaccurate reading/reporting coupled with the constant battery drain and invasion of privacy make this absolutely not worth it. Stop letting insurance companies hold you hostage with their terrible policies and even worse apps.
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Square trade sucks
I hate this devious company more than child rape.
Easy to use
Mobile app is well designed and easy to use
