Instantly connect with service representatives via video chat, switch between front and back cameras, and utilize a flashlight feature within the app for enhanced communication and convenience. Experience efficient assistance without appointments using Virtual Assist.
What We Love
- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
Room to Improve
- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
