A lot of Chargers especially fast charging
Very easy to use!
Poor quality App
The app developer is hopeless, it does not have a QR code scan button so you have to manually search for the location. Basic thing.
Worst charging app- doesn’t work
Don’t download
does not load/laggy
you would think that with the amount of comments about being unable to load/lag something would be done but no.
Hide n Seek Charger Connector Label
When i'm at an unfamiliar location and already plugged in to a CDG charger, i want to quickly start charging but i need to find the Connector Label eg 23456 in the app. Search Nearby doesn't work in basement carparks. I had to open map, zoom into area, look at different chargers and hey finally scroll to 23456 to activate!
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Review
App is functional but if you charge for certain hours (I think beyond 24hour ) the session dies on your app, which you need to force Called support few times to feedback but no update
They’re Ripping People off
I’m getting constantly overcharged for my car charging. I got charged for 72kwh of energy, while my car battery is only a 42kwh capacity. This has happened 3x already, absolute ripoff.
A nightmare
It’s always a toss-up as to whether I can get this app to work. I’ve needed to delete it and re-download and re-login. Who needs this kind of hassle?
This App doesn’t work properly
Beware users of previous app. Your account maybe locked & Support is poor unable to do rectification/reset.
Buggy
Error time out all the time. Totally unusable
User experience
The user experience of this app could be significantly improved. Its most important function — starting and stopping charging — is not as intuitive as it should be, especially when compared to other EV charging apps. Adding a simple QR code scan option directly on the home tab would greatly simplify the process and make starting a charging session much easier.
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Worst e-charging platform
With so many charger of this brand around, I must say this is the lousiest brand among all.
1.Laggy through the use of the app.
2. Unable to end charge unlimited amount of time, required to call customer service to get it resolved, but got to be on call for at least 5 mins before things get resolved.
1.Laggy through the use of the app.
2. Unable to end charge unlimited amount of time, required to call customer service to get it resolved, but got to be on call for at least 5 mins before things get resolved.
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Cannot start charge?
The previous app was fine, for some reason charging is always suspenddd now?
Very laggy
This version is so much laggier than the older one. Takes very long to initiate charge and often shows up as $0 charge but ends up re-billing to my email. Please do something about it.
App stopped working
App no longer showed nearby chargers. Reinstalled the app and now not a single charger is in the list
New App requires re-download and all new registration!!
Apart from being able to do as-is upgrade into a new app with new interface(actually not new interface, it is a ChargeEV platform used in Malaysia and now it is CDGENGIE also), we have to download a new app.
Service desk claim, an email was sent to inform about this initiative(rather than previous app announcement).
After download, CDGENGIE did not port necessary details over. They could have port over all details except for banking authentication which they did not! We have to re-input the payment card details.
It is as good as treating me as a new customer requesting day 1 data and no
Loyalty program as usual which i dun think they even treated me as a 2yrs+ regular customer.
Service desk claim, an email was sent to inform about this initiative(rather than previous app announcement).
After download, CDGENGIE did not port necessary details over. They could have port over all details except for banking authentication which they did not! We have to re-input the payment card details.
It is as good as treating me as a new customer requesting day 1 data and no
Loyalty program as usual which i dun think they even treated me as a 2yrs+ regular customer.
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Laggy app interface
I know the app is on an early phase of development but the older one was smoother and just easier to use.
The addition of trip planner, traffic situation is a nice addition but in all honesty, we use Google maps or waze for such needs.
I think as EV drivers, our main purpose of app usage is just to make the payment/ availability of chargers.
Recently, Google maps started showing EV chargers and availability on the maps so companies should head towards integration instead of developing more tedious apps.
I much rather prefer the older interface too, and I hope they fix the laggy feel of the app.
I hope my criticism is constructive.
The addition of trip planner, traffic situation is a nice addition but in all honesty, we use Google maps or waze for such needs.
I think as EV drivers, our main purpose of app usage is just to make the payment/ availability of chargers.
Recently, Google maps started showing EV chargers and availability on the maps so companies should head towards integration instead of developing more tedious apps.
I much rather prefer the older interface too, and I hope they fix the laggy feel of the app.
I hope my criticism is constructive.
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App doesn’t work.
Doesn’t work. Tried in the rain for 10 mins. Disappointing.
Terrible
I enjoyed the older app. First there is an pre charge of $40 which would be helpful to highlights before submit. Charging station ID should have bigger font.
Pointless new app
What is the point of the new app? It is laggier and has new features that I would NEVER use. Such as trip planning?! The best experience you can ever build is design it such that the user can spend the least amount of time using the app each time they need to charge. AKA optimise the charging experience and not build a bunch of pointless stuff AND make it laggier AND make the user create a new account for zero gain
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