About
This mobile application provides automotive dealership professionals with a faster, more intuitive, and highly responsive workflow. It empowers sales teams to manage leads, scan customer information, and deske deals directly from the showroom floor or lot.
What's New in CDK CRM
1.2.1
October 27, 2026
What's New in 1.2.1 • Fixed login issues • Enhanced driver's license scanning: scan a customer's license with your camera and the app now verifies it and fills in their name, address and date of birth. • Credit application QR code: show customers a QR code in the showroom so they can fill out the credit application on their own phone. • Credit application templates: texts and emails for credit applications now open with a ready-to-send subject and message. • Customer overview audit trail: see the activity history for a customer opportunity. • Darwin plans: the Darwin workflow now matches the previous app. • Desklog Statistics: deals now show the DMS deal number instead of the CRM deal number. • Canadian dealerships: improved support, including kilometers in place of mileage. • Fixed: after a license scan, the county confirmation no longer appears twice or shows duplicate counties.
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FAQ
What is CDK CRM?
CDK CRM is a mobile application designed for automotive dealership professionals. It offers a modern platform to manage sales workflows, customer interactions, and dealership operations directly from a mobile device.
Does CDK CRM have ads?
No, CDK CRM does not contain advertisements. It provides an ad-free experience for users.
What devices does CDK CRM support?
CDK CRM is available on iPhone and iPad devices, offering a mobile-first experience for dealership professionals.
How often is CDK CRM updated?
The latest version of CDK CRM is 1.2.0, and it was last updated on October 22, 2026. Updates aim to improve performance and user experience.
What is the age rating for CDK CRM?
CDK CRM has an age rating of 4+, making it suitable for a broad audience of users.
How does CDK CRM compare to its legacy version?
The new CDK CRM is built on an entirely new architecture for faster performance and real-time syncing. It features a streamlined UI and advanced scanning capabilities compared to the legacy "CDK Modern Retail CRM" app.
What are the core features of CDK CRM?
Key features include a "My Day" dashboard for daily tasks, an in-showroom experience for desking deals, advanced driver's license and VIN scanning, and an AI summary for quick customer activity digestion.
Is CDK CRM free to use?
Yes, CDK CRM is available for free. Users can log in using their active dealership single sign-on (SSO) credentials.
