Potential for greatness is there
I am very grateful for the Cefaly device as it is helping and so I am sticking with it . However, the application needs a fair amount of work and so lowering expectations is important or you will be quite disappointed.
The biggest problem is the Bluetooth connection management. Establishing a connection should be a one time thing and yet it is required every time. Sadly, if you lose connection it crashes and you need to restart and reconnect.
Once the Bluetooth problems are fixed, the next issue is to simplify the user experience. There is a fluffiness to it that is not intuitive. The focus needs to be on the Cefaly device session management itself.
I think there’s great potential here and so I am hoping the next version will come out soon and start chipping away at these issues.
If you are looking for a perfect solution, just wait as you see by the current reviews that the app is not ready for prime time just yet.
The biggest problem is the Bluetooth connection management. Establishing a connection should be a one time thing and yet it is required every time. Sadly, if you lose connection it crashes and you need to restart and reconnect.
Once the Bluetooth problems are fixed, the next issue is to simplify the user experience. There is a fluffiness to it that is not intuitive. The focus needs to be on the Cefaly device session management itself.
I think there’s great potential here and so I am hoping the next version will come out soon and start chipping away at these issues.
If you are looking for a perfect solution, just wait as you see by the current reviews that the app is not ready for prime time just yet.
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Does it work
I debated for a long time which device to buy and decided on the connected one for the tracking capabilities. Unfortunately this app doesn’t even work. From the looks of other reviews nobody can get it to work. It won’t even let me complete the account set up. Will probably just send it back and bet out the shipping. Not impressed!
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Can’t create account - no support available
I can’t create an account in the app. Don’t see anywhere to report an issue or provide feedback, other than write a review.
Can’t even log in
I got the more expensive Cefaly Connected device because of the app’s capabilities and haven’t even been able to log in because every time I try to create an account, I get this message: “It was not possible to create the request to verify the email.”
The fact that there are such obvious bugs with the app makes me nervous about using the device.
The fact that there are such obvious bugs with the app makes me nervous about using the device.
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App issues
I received the Cefaly for Xmas, unfortunately after several attempts, the app still will not allow me to register. I keep having to go through all the questions and then it says can not verify my email. Which makes no sense. I’m very frustrated
Technical issue
Can’t login to connect to device
Can’t even sign up for the account
I’ve had to restart the app multiple times, sometimes the “continue” button shows up, other times not. I’m stuck on a question now and it won’t let me move forward. It also won’t let me register my email, have tried multiple times??!!
Logging is difficult and annoying
I love my CEFALY, it has helped so much, but the app is really not great. It stays connected most of the time but it almost never actually records sessions. Even when you do it manually, it often doesn’t add the manual entry to the logs. Desperately needs an upgrade
App needs work
The app often loses connection with the device, which results in not capturing the data. Then you have to go in and enter in manually.
Huge Disappointment
I rarely write app reviews but this is bad enough that it needs to be said.
I’ve been using the CEFALY device for years. The device itself is amazing and does a great job on bringing my constant migraine down to bearable levels.
This app is frustrating and - in my opinion - worthless.
For starters - why do I have to input the PIN to pair my device EVERY SINGLE TIME I USE IT? You should only need to pair the first time and then it should retain the information for subsequent sessions. Almost every other Bluetooth device I’ve used does this. Why not this one?
Especially since when I’m using the device, I’m in pain and having trouble seeing clearly. A huge miss on the part of the developers.
I wanted to like this app. There are some nice things in the intensity tracking and charting that I’d really find useful - I think - if I could use them.
As it is, I will continue to use the CEFALY Connected, but this app is going in the bin until and unless it gets a lot of improvement.
Incredibly disappointed that the app not only doesn’t help, it actually makes my migraine worse while trying to navigate this hideous app
I’ve been using the CEFALY device for years. The device itself is amazing and does a great job on bringing my constant migraine down to bearable levels.
This app is frustrating and - in my opinion - worthless.
For starters - why do I have to input the PIN to pair my device EVERY SINGLE TIME I USE IT? You should only need to pair the first time and then it should retain the information for subsequent sessions. Almost every other Bluetooth device I’ve used does this. Why not this one?
Especially since when I’m using the device, I’m in pain and having trouble seeing clearly. A huge miss on the part of the developers.
I wanted to like this app. There are some nice things in the intensity tracking and charting that I’d really find useful - I think - if I could use them.
As it is, I will continue to use the CEFALY Connected, but this app is going in the bin until and unless it gets a lot of improvement.
Incredibly disappointed that the app not only doesn’t help, it actually makes my migraine worse while trying to navigate this hideous app
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Underwhelming
Have been using the app as a headache diary because it came with the 400$ device I bought. That’s a whole other review. But today, all my logs are gone, and the app appears to hang (cannot access settings or “back”) until being restarted. Also, the “export” feature does not export the logs themselves (and even the ones it does are not complete) so it is worthless as a headache diary unless you are willing to look at each individual day (which I was since I had two weeks logged already) but now they are gone. Find a different app to log your headaches. One that is reliable.
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Buggy have to sync every time
You have to sync every time you use your cefaly and it had no memory of the previous pairing. Logging migraine requires going through all questions and cannot skip any answers. There are no options to just log a migraine episode. It would be great to be able to use the cefaly and sync the device without having to pull it off to look at the pairing number to enter. I’ve memorized it by now so it’s a mute point but it is inconvenient. The cefaly dual work just as well and you don’t have to worry about the tech glitches. And no need to try to track anything and become frustrated with the app.
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App is frustrating
I was hoping to track treatments and migraines with the app, but it has never worked well and seems to be getting worse. It does not record maximum strength correctly, and will often fail to record my sessions at all. If I start recording a migraine episode it records the start date in the 1960s and will not let me edit.
I took screenshots of these issues to send to support and they suggested I go to coaching. The coach did not call me back.
I started the heal your headache 123 program at the same time as this device, so I’m not sure it’s even doing anything.
Read and follow heal your headache before shelling out money on the device.
I took screenshots of these issues to send to support and they suggested I go to coaching. The coach did not call me back.
I started the heal your headache 123 program at the same time as this device, so I’m not sure it’s even doing anything.
Read and follow heal your headache before shelling out money on the device.
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Response from developer
Hi, thank you for reaching out to us. We are sorry to hear that. Your feedback is highly valued as it helps us enhance your experience with our service! We would like to put you in contact with our customer service team, what's your email address?
App is terrible and unreliable for what it is to do
The device is great. The app is HORRIBLE. I’ve contacted them and get the same response as others before me, an offer to watch coaching. That won’t help the faulty data and inaccurate results it records. Once the phone goes to sleep or the screen isn’t being touched, the strength of treatment is still there on a graph, the time often freezes and is inaccurate, and when you log your data and use the multitude of graphs and tables they provide, they are wrong. It’s useless. I chose this model for the reliable data to provide to my doctor. This makes it useless and detrimental.
There is also no option to delete an accidental data point - say you started but it immediately needed to stop because you needed to enter the pin, again, that data point can’t be deleted. Don’t looks like I had a migraine for 30 seconds and that’s all the treatment I needed. Followed by a full session.
PLEASE FIX THIS APP TO MAKE IT WHAT YOU ADVERTISE IT TO BE.
There is also no option to delete an accidental data point - say you started but it immediately needed to stop because you needed to enter the pin, again, that data point can’t be deleted. Don’t looks like I had a migraine for 30 seconds and that’s all the treatment I needed. Followed by a full session.
PLEASE FIX THIS APP TO MAKE IT WHAT YOU ADVERTISE IT TO BE.
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Response from developer
Hi, thank you for your review. We sincerely apologize for the inconvenience and assure you that we take your feedback seriously; please stay tuned for updates as we work on improving the app to meet your expectations.
Useless
Do yourself a favor and buy the cheaper Cefaly that doesn’t connect to an app. The app simply DOES NOT WORK. To get the device and app to connect with each other, you’ve gotta put in a PIN, which is one of the two numbers on the back of the device, but the back of the device will already be attached to your head. If you memorize the PIN like I did, it will often still not stay connected. The app will often stop logging a migraine that I have recorded, and then it will randomly start recording a migraine that I’m not having! I thought this could be really nice to have all migraine info in one place, but this app just does not work. The customer service person who responded to me assured me that the app would save my login info. Alas.
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Terrible app, shouldn’t charge more for Bluetooth devices
I have the same comments as everyone else. The app doesn’t work. The only thing it can do is se what level of pulses I’m getting during the treatment. It doesn’t log to compare. Charging people more for the Bluetooth enabled cefaly define to use with this app is a complete scam. The price between Bluetooth and no Bluetooth should be the same until the app can get figured out. Though it’s clear from the consistent reviews that the app isn’t going to change anytime soon.
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Response from developer
Hi, thank you for reaching out to us. We are sorry to hear that. Your feedback is highly valued as it helps us enhance your experience with our service and, for this reason, we would like to invite you to join a free CEFALY Coach call where one of our customer service representatives will answer all your questions: https://app.webfx.com/scheduler/book-meeting/cefalycoach Thank you in advance and feel free to reach out to us if you have any questions, we are here to help.
Junk
This is the worst app EVER. Nothing works. Like nothing. If I could give this app zero stars I would. The Bluetooth functionality is non existent. The app is completely unresponsive. It won’t let you track a migraine. It doesn’t allow you to manually log a migraine and even when it looks like it’s actually logging your migraine, the log somehow disappears. I could go on and on about how horrible this app is, but I honestly just don’t wanna waste any more time with it. It literally has given me a migraine. Cefaly should be ashamed at how dysfunctional this app is.
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Response from developer
Hi, thank you for reaching out to us. We are sorry to hear that. Your feedback is highly valued as it helps us enhance your experience with our service and, for this reason, we would like to invite you to join a free CEFALY Coach call where one of our customer service representatives will answer all your questions: https://app.webfx.com/scheduler/book-meeting/cefalycoach Thank you in advance and feel free to reach out to us if you have any questions, we are here to help.
Rough
Pairing is kind of a nightmare and there are no in app controls that actually work. I don’t even really know why there’s an app if it works this poorly. A shame!
They call it ‘chat’…
The ‘chat’ is not a chat. It’s a survey. It doesn’t matter really, because of going through the survey I’m forced to create a login, which doesn’t work. I just receive an error every time. "It was not possible to create the request to verify the email." There’s no option for help, just chat, which only leaves the option of creating a login. Annoying. The website has annoying advertisements like a free game app or a recipe blog and doesn’t appear to offer any advice or support for the app. It does have an email of which I can send questions. I’m already over it though. Seriously? A store with ads? Sheesh.
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Response from developer
Hi, thank you for your review and for choosing CEFALY as your trusted device. We're always open to hearing feedback from our customers and the medical community, and we take all comments into consideration as we continue to improve and provide the best possible solutions for migraine relief. We would like to invite you to join a free CEFALY Coach call where one of our customer service representatives will answer all your questions: https://blog.cefaly.com/meet-your-cefaly-coach/ If you have any further questions or concerns, please don't hesitate to reach out to us. We value your input and are here to assist in any way we can.
Cannot Create an Account iOS 17
I will echo all the comments about great device, terrible app. I cannot even create an account. I tried it on my iPhone with iOS 17.1.2 and even my iPadOS 16.7.2. I tried multiple email accounts and I repeatedly get a msg stating “It was not possible to create the request to verify the email.”
Clearly this app is not a priority for Cefaly for they appear to have not assigned sufficient resources to produce and maintain what should be a simple app—simple is my guess anyway, because I haven’t actually seen it. The app reviews demonstrate a solid history of bugs and scheduling a coach meeting like it’s MY inability is frustrating and should not be necessary.
It’s also not great practice to ask customers to pay more money for a non-functioning “feature”. I mean at this point, there ought to be a warning right on the product page “App is not likely to work and may lead to migraine due to frustration.”
Please give us a working app.
Clearly this app is not a priority for Cefaly for they appear to have not assigned sufficient resources to produce and maintain what should be a simple app—simple is my guess anyway, because I haven’t actually seen it. The app reviews demonstrate a solid history of bugs and scheduling a coach meeting like it’s MY inability is frustrating and should not be necessary.
It’s also not great practice to ask customers to pay more money for a non-functioning “feature”. I mean at this point, there ought to be a warning right on the product page “App is not likely to work and may lead to migraine due to frustration.”
Please give us a working app.
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Response from developer
Hi, thank you for your review and for choosing CEFALY as your trusted device. We're always open to hearing feedback from our customers and the medical community, and we take all comments into consideration as we continue to improve and provide the best possible solutions for migraine relief. We would like to invite you to join a free CEFALY Coach call where one of our customer service representatives will answer all your questions: https://blog.cefaly.com/meet-your-cefaly-coach/ If you have any further questions or concerns, please don't hesitate to reach out to us. We value your input and are here to assist in any way we can.
