Doctor didn’t show up
Waited over 30 min doctor didn’t show up
Doctor video visit
The doctor was great!! Very helpful. Answered all my questions. Orders medication for my problem.
Totally disappointed
Based on what the doctor said, looks like the doctors face some limitations and policy restrictions for the web visit. He said he can't order any blood test or mucus cuture or chest X-Ray because of the policy despite my insisting and emphasizing on the serious chance of bacterial infection. Waste of time and money.
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Dr Estrin
I really appreciated the convenient, quality care. Dr Estrin was quick and to the point, easy to understand and compassionate.
best team
best team and doctors. so nice and comforting to feel in such good hands 🙏🏼
Confusing and difficult to navigate
The doctors are terrific, but the app is not so much. They tell me to follow up with forms that I cannot find in the app. It’s hard to follow up with specific doctors. Why can’t they simply have a messaging system like iMessage? Why do we have to use the app when it doesn’t have a proper message system?
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Horrible have fun getting help from AI
Updates take the humanity out of medicine
Tele Visit
Doctor was great and very kind
No Connection!
It took me two days and hours of my time getting an appointment and then…THE SCREEN FROZE. I’ve been dizzy for months and cannot get seen by an “appropriate” doctor through the horrific CS APP and the no-good “Patient Advocacy” joke — the ONLY way to complain about mal service, which itself is MAL, and doesn’t care about us patients!
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Telehealth/Televideo Visits
Great/Quick & Efficient Office Visit (Teleheath/Televideo)! Thank You for this Option & Technology.
Excellent
Dr Sara Estrin took time to explain all my concerns and had thoughtful solutions.
Poor Care
I have used Cedars-Sinai Connect twice, and both experiences were markedly different from the care I consistently receive from my primary care physician and their staff. There was a lack of follow-up on test results, conversations felt dismissive, and interactions seemed rushed and disconnected.
In one instance, it took Dr. Omo several months to follow up on a test result that was available the day after the test was completed. She indicated she believed a colleague had followed up, though no such follow-up was documented in the medical record. Then the response was not what I would have expected from staff at Cedars Sinai.
In a separate instance, Dr. Nassar did not follow up at all on test results related to another issue.
This has been disappointing, particularly given Cedars-Sinai’s reputation as one of the nation’s leading hospitals.
In one instance, it took Dr. Omo several months to follow up on a test result that was available the day after the test was completed. She indicated she believed a colleague had followed up, though no such follow-up was documented in the medical record. Then the response was not what I would have expected from staff at Cedars Sinai.
In a separate instance, Dr. Nassar did not follow up at all on test results related to another issue.
This has been disappointing, particularly given Cedars-Sinai’s reputation as one of the nation’s leading hospitals.
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Terrible
Video cuts in and out. Not user friendly
Call center
Had no clue how to explain it. Each of them gave me different info. They talk as if we had only one app .,Got confused between both. Told me I’d get nurse phone call after I reviewed questionnaire on the portal app. Asked for IT at 8 am. No pulhone call until I requested it at 1.27 pm because nothing was happening.
When MD showed to the visit, everything went smoothly. Receptionist and schedulers need more training.
When MD showed to the visit, everything went smoothly. Receptionist and schedulers need more training.
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Great Experience
I had a great experience with my telemedicine appointment. The visit was efficient, well-organized, and straight to the point. My provider listened carefully and was able to fully address and fulfill my request without any issues. The process was convenient and saved me a lot of time. I would definitely recommend this service to anyone looking for quick and effective care.
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Med school drop outs
Don’t use this app to get any medical solutions
Video call issues
I don’t mind the hour or so wait time to have a video call appointment because it is much better than going to urgent care (for my case). The video call ended abruptly in the middle of the doctor explaining my diagnosis. We had to finish the appointment via text through the app and it felt rushed and impersonal.
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Awesome, user friendly
Wow. I hadn’t logged into my Cedars app for a while but did today after being sick with a cough for almost two weeks. I was going to book an in person appointment but saw they offered video appointments same day so I decided to go that route; I was seen in under two hours via virtual video! And this is on a Sunday afternoon. My antibiotics took one hour to pick up from the pharmacy which is amazing. I am 100% happy and surprised at the efficiency of this app/healthcare service. Thank you Dr!
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Horrible service
The wait said it would be 12-18 minutes. Over two hours later, I was finally connected with the physician who never appeared on camera, he confirmed the symptoms and where the prescription should be sent, and five minutes later, that was it. Except that he never submitted the prescription, so it was all for nothing. I will not be using this horrible service again.
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Toe soreness
Video doc was very helpful with practical short term advice for immediate relief. Diagnosed as ingrown toenail and doc will line up appointment with podiatrist. Very polite and knowledgeable doc and a quick study.
