Map location
Response from developer
We’re sorry to hear about your experience and understand how frustrating that can be. Please reach out to our Customer Support team at support@celayix.com so they can look into the location issue and help troubleshoot the check-in problem for you. Be sure to include your device type, app version, and the site location if possible. We’ll do our best to get this resolved quickly.
App Update Needed
Response from developer
Hi Matt, Apologies for the delayed update, and thank you for the detailed report. We identified this as an iOS 26-specific issue where certain interactions (like opening the calendar) caused the screen layout to shift, leading to misaligned tap targets. This has now been fixed, and the app should behave correctly. If you notice anything similar again, please reach out to us at support@celayix.com—we’re happy to help.
BROKEN APP
Response from developer
Hi Ms. Lee, We’re truly sorry for the inconvenience and frustration this issue has caused you. We completely understand how disruptive this would be, especially when it’s impacted your bookings over the past few weeks, and we sincerely apologize for that experience. The good news is that we’ve identified the issue and have now fixed it. That said, if you notice anything still not working as expected, or if the problem persists in any way, please don’t hesitate to reach out to us directly at support@celayix.com. Our team will be more than happy to help and ensure everything is working smoothly for you. Thank you for your patience, and again, we’re very sorry for the trouble this caused. Warm regards, The Celayix Support Team
Bots
Unfair app
Goes blank
The app goes blank exactly at times you need it the most, over and over and over.
Response from developer
Hi, We’re very sorry to hear about your experience. That’s not the kind of issue we want you to face with our Team Xpress app. Please reach out to us at support@celayix.com or call 1-888-591-5558, and our team will be happy to investigate and resolve why the app is going blank for you.
Needs work
Response from developer
Hi Chelle, apologies for the delayed response to your review. We’re sorry to hear you’ve been running into these issues, and we hope they’re not causing you as much trouble now. If you’re still experiencing frequent app reloads, please contact our support team at support@celayix.com so we can work with you to get this resolved.
App freezes way too much
Response from developer
Hi Mrs. Rolfe, We're really sorry to hear about your experience with the app freezing and the inconvenience of having to re-enter your information. We understand how frustrating that must be. Our development team has been made aware of the issue and is actively working on a fix. In the meantime, we recommend ensuring that your iOS and the app are both updated to the latest versions, as that has resolved similar issues for other users. If the problem persists, please don’t hesitate to contact our support team at support@celayix.com, they’re ready to help and can escalate this further if needed. Thank you for your patience, and we truly appreciate your feedback, it helps us improve. — The Celayix Team
Buggy…Having Trouble with Inputting Availability
Response from developer
Hi Essuah, Thank you for taking the time to share this feedback — and we’re really sorry for the inconvenience caused. You're right: a recent update did introduce a bug affecting availability submissions, particularly with date selection. Our development team has been actively working on resolving this, and several fixes have already been released over the past few weeks. If you're still seeing the same error, please reach out to our support team at support@celayix.com so we can take a closer look and get it sorted quickly for you. We understand how important smooth scheduling is, and we’re committed to making it right. Thanks again for your patience and for helping us improve the app.
WORST APP EVER
Freezes often
Worst app i ever had to use for a job
Why remove recorded hours??
Response from developer
Hi, thanks for your feedback. The recorded or worked hours feature appears to be functioning properly for most users. It's possible that your manager has disabled this feature in Schedule Xpress. To help us confirm and resolve the issue, please reach out to us at support@celayix.com with your Client ID and username. We’ll be happy to look into it for you. Apologies for the delayed response, and thank you for your patience!
App freezes way too much
Glitchy
Whenever I click to open the app it automatically minimizes the app so I have to swipe up to find the window or Re click the icon again
Response from developer
Hi, we understand that can be frustrating! If you'd like to highlight your issue to our support team support@celayix.com, they may be able to resolve that for you! We hope you enjoy the app other than that. Thank you!
Worst app ever!
Response from developer
Hi, we're sorry to hear about your poor experience with our app. Is there a specific issue you're experiencing? If so, please reach out to our customer support team who are always available to resolve your issues as soon as possible. You can reach them on support@celayix.com.
Needs to be updated
Team express
Not allowing me access to open
Response from developer
Hi Russ, are you still having trouble? We can't provide direct assistance here but if you contact our support team - support@celayix.com they will do their best to assist you ASAP.
Terrible with no customer service
Response from developer
Hi there, I'm really sorry to hear that you're having trouble with the app. Our customer support team is always at hand to support with these kind of issues. There may be issues from your company admin if you aren't seeing shifts but if you can kindly email support@celayix.com, they will take a look at this for you. Thank you.
