Frustrating App
Continually having to supply my password even though I created a pin.
On its own, that is not necessarily bad, forcing a full authentication is actually a great idea, and having to enter your password after a device password update would be an awesome feature! But a random, more often than not, need to supply the password is ridiculous. There is no rhyme or reason … just have to. In ten uses, with the first five being on the same day and the next five, every other day, I will be forced to supply password on “Use 1”, “Use 3”, “Use 4”, “Use 5”, “Use 7”, and “Use 10”. Why you ask?! Who knows.
1 Star is better than the app deserves.
Do better!
On its own, that is not necessarily bad, forcing a full authentication is actually a great idea, and having to enter your password after a device password update would be an awesome feature! But a random, more often than not, need to supply the password is ridiculous. There is no rhyme or reason … just have to. In ten uses, with the first five being on the same day and the next five, every other day, I will be forced to supply password on “Use 1”, “Use 3”, “Use 4”, “Use 5”, “Use 7”, and “Use 10”. Why you ask?! Who knows.
1 Star is better than the app deserves.
Do better!
Show more
YYeeHawWang
I hope they don’t manage money like they manage their Mobile banking app.
For several years we enjoyed a stable app that provided the info we needed to manage our accounts with very little to no issues at all. Then out of the blue they abandon that stable app and replace it with garbage. The UI is almost exactly like the stable app other than the color scheme. It feels like I’m in a poorly developed imitation of the original. There’s always a catch or a glitch with my log in and or biometrics every time I open it. Transactions are delayed, sometimes up to two days. This was never a problem with the original app. Why on earth any bank would replace a reliable working online tool with one that is unstable and looks like a sketchy version of the original is beyond my ability to comprehend, evidently.
If you’re doing fine without the mobile app my suggestion would be to keep doing so. This app might give you trust issues.
If you’re doing fine without the mobile app my suggestion would be to keep doing so. This app might give you trust issues.
Show more
SLsj lamb
Horrible
I have to reset my password almost every single time I use the app. And most days, like today, after I reset my password through the portal it STILL says the password isn’t valid in the app. I’ll usually do this three or four times before finally being able to get into this app. After having the same bank for over 15 years, I’m about to pull out every penny and move on.
Show more
BBabblechocolate
Fix it
Fix the freaking app! The amount it is down is beyond ridiculous. What the amount of fee I have to pay at the very absolute least pay the IT department to fix it!
JJayred82
Terrible
The app always kicks me out and I have to go the website. Or it locks me completely out of my account and it seems to happen around every holiday. It makes not want to have the app at all. I’m getting to the point I just go straight to website now. Hope y’all can get this fixed because it’s nice when it actually works right.
Show more
AGA greens
