Central App User Reviews

Name: Central App:Shop Latest Trends
Rating: 2.9 (86 reviews)

Central App:Shop Latest Trends

Central Department Store Ltd.

🌟 Lifestyle

🛍️ Shopping

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Inadequate accounting functions

The app doesn’t have a facility to download a PDF of a receipt (for attaching to warranty) and the only time you can request a tax invoice is during purchase.

delitescere

3 months ago

Hard to use

Can not place order! Very difficult to use.

New reader 1

5 months ago

Response from developer

Central App sincerely apologizes for any inconvenience you may have experienced while using our service. We truly appreciate all the feedback you’ve provided, and we will use it to improve and enhance our services. If you encounter any issues while using the Central App, please feel free to contact us at contact@central.co.th. We will promptly investigate and resolve the matter.

What a mess

far to many friction points - in store customer experience is generally extremely good - this app creates unnecessary friction points, from a company that’s a major shareholder in Grab this app needs to be integrated & upgraded to reflect the brand - do better …

enjoy_clarity

7 months ago

Response from developer

Crashing

App keeps crashing and can’t add to cart

CT🗣️

7 months ago

Bad online shopping experience

I bought a watch on the app, and the logistics waiting time was extremely long. The courier also lost my courier, and the app couldn't report the receipt status. It wasn't until I wrote an email feedback and waited a week to be told that the refund would be returned. Because I didn't use a Thai bank card, I was told that I must have a Thai bank card to get a refund. Such a big company, but the shopping app is so rubbish! I don't recommend using this app for shopping.

Nihududj

10 months ago

Response from developer

We sincerely apologize for any inconvenience caused. We truly appreciate your valuable feedback that we will definitely pass it to the high management team for further improvement. Should you have further inquiries, please contact us at Facebook inbox, Email: contact@central.co.th or 1425, Mon-Sun 09.00-21.00 hrs.

Not the worst but not good.

Whenever I use the app it treats me like it doesn’t know me, remembers almost nothing and doesn’t transfer a shopping basket from one Apple device to another. It implores me to sign up to The1 account but the link says ‘403 forbidden’!

shoreditch

10 months ago

Constant sms messages and can’t be stopped

This company sends constant sms messages and can’t be stopped, preferences in the app make no difference, many Thai companies have no regard for customer privacy.

The real Rapidlaser

a year ago

No map

Massive mall but no map available!! Pointless.

swhay10

a year ago

App Crush

Latest version in May 2025 makes the app exits unexpectedly from time to time. While I was paying, the app closed. When returning to the app, I cannot reach to my basket as it said something went wrong. My The 1 point was not returned. Calling to the call center said I need to wait 48 hours and my coupon would be expired by then. So goodbye Central app, you lost one customer.

illumin0s

a year ago

Awful App

The app is supposed to be the online shop. This app is so poorly designed, from customer experience to product placement to purchasing, nothing has been thought through. Doesn’t show the extent of products sold at the department stores, the journey is fragmented. It’s like UX has had zero influence in the design of this app. Extremely poor quality given the Brand of Central

Carrot_Fan

a year ago

Confusing

Tracking an order is a total mess. Enter order number and nothing comes up. How much business must be lost just by not making the customer experience better!

Turkey 101º

2 years ago

App need improve!

Unable to connect to The 1Card account. Only have 1 phone number and 1 email when registered many years ago. Once sign in, indicated that The 1 card is connected to another email address??? Tried to order ice cream maker, but have trouble to use the App. I can submit the order without get credit for The 1 card points. That’s not nice!

CMwaiting

2 years ago

Not getting products correctly

I ordered buy one get one shampoo set but include only one in package . Also they told me that I will get a lot of mini samples if I buy one full size so I ordered full size one but all I get is only full size item but no mini samples as they advertised . I’m so disappointed .

Pont Hom

2 years ago

Response from developer

We sincerely apologize for any inconvenience caused. We truly appreciate your valuable feedback that we will definitely pass it to the high management team for further improvement. However, if you still experience an app issue, please do not hesitate to inform us of your information and inquiry via Email: appsupport@central.co.th or Tel. 1425.

Terrible app

Cannot use my credit card from Singapore. Why not? Card works, even called my card company. Just keep getting error message. I saw that someone else complaint about this 2 years ago. Same problem still today. I was also supposed to get gifts with my purchases but received nothing and when I tried to reach out to customer service, no English speaking staff on chat or telephone. If I am lucky they reply by email days later. They wrote to me that I have to send in screenshot of my purchase where it shows that I supposed to get gifts. WHAT? Never heard anything so stupid!!!
Why can they not look at my order number and look up what gifts were offered during the period of my purchase? Basically because it’s too much work for them. Also one item I received is not what I have ordered. I am trying to return it and another nightmare begins. I am trying to get the return label, I tried online no label and have written to get help. Still no luck. Overall a terrible experience buying online.

Don’t expect too much chance of getting gifts with purchase which is still offered online/ in store today. I could return the whole order but to get the return label will be another nightmare. In the future, I just walk in to Emporium and buy what I need and get my gifts with purchase instead. Rubbish app, rubbish online customer service. if I could give no star I would.

roggwil

3 years ago

Response from developer

We truly apologize for any inconvenience caused. In this case, we are committed to continuous improvement in terms of our app and service. Should you have any inquiries or concerns regarding our app, please do not hesitate to inform us of your information and inquiry via Email: appsupport@central.co.th

Reliable for payment

Trusted online payment and always refund when the product is not available .
But it would be better only thing to improve the available items are up to date . So the customer is more convenient for waiting process .

Zin Nanda

3 years ago

Response from developer

No help in finding where the shops are located

Tried to use app to locate shop and no help as to what floor they are located and no help in finding where banks and other businesses are located

bobbobear

3 years ago

Response from developer

We sincerely apologize for any inconvenience caused. However, we are committed to continuous improvement in terms of our service. if you need any assistance do not hesitate to contact us via Live Chat Support, Email: contact@central.co.th or 1425 Thank you

Never received my points

Never received points for an order on the Central App. The 1card customer service is a joke. They keep sending the same response, over one month. No points for this purchase on this app!

sawatdeeeee

4 years ago

Response from developer

We sincerely apologize for any inconvenience caused. we'll take this case seriously, however for assistance could you please contact us via Live chat support, Facebook inbox Central Online Shopping Page Email contact@central.co.th or call 1425 09.00-23.00.

Terrible customer experience

I used the Central online store to order furniture, to be delivered to Samui. First, the site doesn’t allow non-Thai cards of any kind, which seems like a bad choice. More importantly, the site allowed me to put in a Samui address, checkout and pay and then the brand (Chic Republic) I bought sent me an email a week later to tell me they don’t ship to Samui! From there I contacted Central a few times and was told basically, they would honor the shipping. No one ever got back to me in a timely way, I had to push the communication over and over. Finally, someone came back to me…..2 weeks later….that they would not ship. I work in the retail technology sector and often work on the customer journey and experience and I have to say, even though this is Thailand, this is also a major retailer with stores nationwide and somehow, I expected better.

Deena-68

4 years ago

Response from developer

Please accept our sincere apologies for the inconvenience you may have experienced with us. We do understand your frustration towards this issue so please be rest assured that we are taking this issue seriously and we will take your feedback to improve our product and service.

Order update

I Have a shopping bag that I can not get rid of. I have tried trying to remove each item, putting item number to 0and trying to remove, moving to wish list and getting rid of. I have deleted
My history, my web data, the app and restoring, rebooting my iPhone, and many more things. Each time I re-enter the application the items in the shopping cart are still there.

GinRummyPlayer

4 years ago

Response from developer

We sincerely apologize for any inconvenience caused. We truly appreciate your valuable feedback that we will pass to the relevant team for further improvement. However, if you experience any app issues, please do not hesitate to contact us via Email: appsupport@central.co.th

Not able to link The1 Account & Bad Customer Support

Your feature to link The1 Account does not work. It keeps giving me an error for invalid email even though I am using the correct email for my The1 account. Even your forgot password functionality for The1 linking gives me an invalid email error message even though it is the correct email. This has turned me off from purchasing anything from your app.

Your customer support chat is also useless as it only handles Thai. I tried chatting with support and the agent can’t even reply to me.

d_gerodias

5 years ago

Response from developer

Hello, We apologize for the 1 account connection problem and will work on to solve it. Regarding chat support, we would appreciate if you could share your chat screenshot to us at appsupport@central.co.th so we can investigate since we do have English agent to support foreign customers.