Central Bank User Reviews

Name: Central Bank - Business
Rating: 1.5 (26 reviews)

Central Bank - Business

Central Bancompany

💼 Business

💰 Finance

Customer Experience

Positive experience8.8% of reviews

Neutral0.8% of reviews

Negative experience90.4% of reviews

~ Based on 125 written reviews from the US App Store.

What users say

Summarized from real user reviews of Central Bank. Based on 26 reviews and a 1.5/5 average, it highlights the 2 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

🚀Improved over time
👍Seamless banking experience

Negative things

🐛Frequent crashes and bugs
👎Unintuitive and difficult to navigate
🔒Unreliable biometric login
💸Frustrating for business users

Is Central Bank Safe?

Not enough ratings yet to assess Central Bank.

Is Central Bank Legit?

Central Bank - Business appears to be a legitimate app. AppsHunter Legitimacy Score for Central Bank is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Worst app ever

This app has been awful for as long as I’ve had it. It’s always crashing on me and for months wouldn’t allow Face ID and now it just won’t even open.

Marissa Knudsen

4 months ago

Response from developer

Hi there, we’re sorry to hear the app has been crashing and is no longer opening for you. We’d like to help resolve this, so please give us a call at 833‑420‑0182 and our team will be happy to assist you.

It works.

I’m not sure why there are so many low reviews. It sounds like there was a better app before. All I can tell you is this app allows me to sign in with face recognition, deposits my checks successfully, and allows me to see my expenses and income. That’s all I need.

OceanicFeeling

5 months ago

Breaks the world record for most useless app

Impossible to navigate with calling tech support or going to the branch. Gee doesn’t that defeat the purpose of an app? They used to have a really functional app for business accounts but they couldn’t break it so they replaced it. 1st reason for coming to this bank was 6 digit pins…that got taken away. 2nd was an employee that left them. 3rd was the functionality of the previous app. Not much reason to keep doing business at all

Darknus 1933

5 months ago

Response from developer

We hear your concerns and understand how disappointing it is when changes remove the reasons you chose us in the first place. Your feedback is important, and we’d truly like the chance to help or at least better understand what’s not working for you. Please give us a call at 833‑420‑0182 so we can talk through your experience.

Worst banking app

I use Central Bank Business app for my accessing my business accounts but it hardly ever works making it really difficult to keep up with my daily transactions. It keeps crashing, doesn’t allow login, app doesn’t load most of the times and keeps losing biometric login. It’s the most frustrating app of all the banking apps I use.

Max-e-must

5 months ago

Response from developer

Hi there, we’re sorry for the crashes and loading issues. This isn’t the experience we want for you and would like to help get things working more reliably. Please reach out to us at 833-420-0182 and we’d be happy to assist you.

I assume central bank has too much business

This app had to be created so you’d switch banks. Everything is an unnecessary multi step process, and that’s if it’s even available on the app. If you send an email to the designated help email address it tells you that they don’t offer help over email. Why are they being mean to the customers?

Istoppedsleeping

5 months ago

Response from developer

We understand this is frustrating and we apologize for the inconvenience. We’d like to talk through what you’re experiencing and help where we can. Please reach out to us at 833-420-0182 if you would like help and we’d be happy to assist you. 

Horrible App

Literally Horrible

AudiBoi2010

5 months ago

Response from developer

Hi there, we’re sorry you’ve had a bad experience. We’d like to talk through what you’re experiencing and help where we can. Please reach out to us at 833-420-0182 and we’d be happy to assist you. 

Awful

Absolutely terrible app. The original was a thousand times better, and whatever project manager insisted on installing this absolute trash should get a new job serving fries. This is 100% garbage.

Update: this is still a horrible app. I literally cannot believe they are still trying to use this thing. If it were possible to give it negative stars, I would. Who makes an app that you can’t sign in with face recognition anymore? I know it says there’s an option for it, but every single time you login, it tells you to sign sign up for face recognition. So you sign up for face recognition. Then you login again… And it tells you to sign up for face recognition. Unusable.

Whoever is in charge of this and needs to fix this broken, terrible, wretched app. Nobody… Nobody… Nobody wants this app.

Bazmadi 3

6 months ago

Response from developer

Hi there, we’re sorry for the frustration with biometric sign‑in. This isn’t the experience we want for you. Please give us a call at (833) 420‑0182 so we can take a closer look and assist you.

Trash

🗑️ this is the worst app ever I get depressed every time I gotta use it. I’m honestly changing banks just because of this app it really needs to be upgraded.

D jwan

6 months ago

Response from developer

Hi there, we’re truly sorry the app has been so frustrating and understand how discouraging that feels. Please reach out to us at 833-420-0182 if you would like help and we’d be happy to assist you!

Worst App Ever

This is the worst banking app I have ever used. I have to go create widgets on the desktop site to be able to access them on the app. This app is not user friendly at all.

KaylaBarham

6 months ago

Response from developer

Awful

Absolutely terrible app. The original was a thousand times better, and whatever project manager insisted on installing this absolute trash should get a new job serving fries. This is 100% garbage.

Bazmadi 3

6 months ago

Unsatisfied

Worked much better when i could access it from my personal account app. It showed everything right there. This one shows what you have and that's it. Pretty much worthless. And a 9 digit number for an i-d... seriously? Who's gonna remember that, every time they sign in?? Because you have to, every time..

pistoffcuntryboy

7 months ago

Response from developer

Hi there, we’re sorry the new app has felt so limited compared to what you were used to. We know how important it is to access your full account details easily, and we’d like to review what you’re experiencing so we can help. Please give us a call at (833) 420‑0182 so we can take a closer look.

Horrible

Why they made this change? This is a prime example of changing something worked perfectly fine into something that doesn’t work at all!!!

Tr@n1971

7 months ago

Response from developer

We understand this is frustrating and we apologize for the inconvenience. Unfortunately, our previous platform was being discontinued and we needed to switch users to a different system. Please reach out to us at 833-420-0182 if you have any questions or would like help and we’d be happy to assist you.

“New” app still awful

I thought they would improve the app based on all the negative feedback but that hasn’t happened. It remains glitchy and unreliable.

For example, it will give an error message for “invalid login credentials”, but if you wait a few minutes and hit “enter” again (without re-entering the credentials) it will sometimes work.

Plus, there is the enduring design flaw that assigned a mandatory number in addition to username and password that will not autofill from a password manager and must be manually entered each time.

For a now publicly traded bank they still behave like it is the 1960s. Do better, please.

PC9967

8 months ago

Not as good as original

When you use camera to deposit check and turn on flash, it will flash BEFORE taking picture resulting in the image looking the same whether it flashed or not. Dumb

TestyPRO

8 months ago

Response from developer

Hi there, thanks for pointing this out. We understand how frustrating that would be when using mobile deposit, especially if it’s not behaving as expected. We’d like to take a closer look and share this with our team. Please give us a call at (833) 420-0182 so we can help.

Worst Banking App

Never can get logged on. This is by far the worst mobile AND online banking app/site I’ve ever had to deal with!

AndreaCar23

8 months ago

Response from developer

Hi Andrea, we’re sorry you’ve had such a difficult time logging in. We know access issues are frustrating and not the experience we want for you. We’d like to troubleshoot this directly and help get things working. Please give us a call at (833) 420-0182 so we can assist.

Not great for daily business

Often app will not open. Which does make it very conducive for operating finances for business on the daily.

Just got played

8 months ago

Response from developer

Hi there, we understand how disruptive it is when the app won’t open, especially for daily business needs. We’d like to review what’s happening and see how we can help. Please call us at (833) 420-0182 so we can walk through this with you.

Useless

Was forced to switch over to this app from the previous (now defunct) central bank app and it’s basically useless, what a downgrade. I can get a balance but zero info on account activity, pending or otherwise. Not sure how an app can get worse this day and age but hopefully central bank fixes it but I’m not hopeful

hdkebwbq

9 months ago

Response from developer

Hi there, we’re sorry for the frustration and disappointing with the change. We know having access to activity details is important, and improvements are being worked on. We’d appreciate the chance to talk through your concerns. Please give us a call at (833) 420-0182 or speak with your local business banker.

Horrible App!

Why does it even offer Face ID when it keeps kicking me out and then it won’t work. Not a user friendly app. Seriously thinking about changing banks due to how painful this app is to use

djasjmc

9 months ago

Response from developer

Hi there, we’re sorry the app has been so frustrating to use. Face ID issues are especially disruptive, and we’d like to help troubleshoot this with you. Please give us a call at (833) 420-0182 so we can take a closer look and work toward a solution.

Too many glitches

This app is the worst bank app I have ever used! Locks up or won’t open. Terrible app for a business account!!!

JANX_Paul

9 months ago

Response from developer

Hi Paul, we’re sorry to hear about the issues you’re experiencing. We know stability is critical for business banking, and this isn’t the experience we want for you. Please give us a call at (833) 420-0182 so we can review what’s happening and help.