CentricCU User Reviews

CentricCU
CentricCU
Centric Federal Credit Union

Customer Experience

Positive experience62.5% of reviews
Neutral0.0% of reviews
Negative experience37.5% of reviews

~ Based on 48 written reviews from the US App Store.

What users say

Is CentricCU Safe?

CentricCU appears safe based on user ratings. AppsHunter Safety Score for CentricCU is 96/100.

This assessment is based on 3,247 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.5% of ratings point to a safe experience
1.4% of ratings suggest some concerns
4.1% of ratings point to a risky experience

~ Based on 2,837 App Store ratings for CentricCU.

Is CentricCU Legit?

CentricCU appears legitimate, with a few gaps. AppsHunter Legitimacy Score for CentricCU is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

BANKING

I don’t always get it right FINANCIALLY, but CENTRIC gave me a chance and I am forever thankful and indebted

I ❤️Centric

They made banking so EASY and WORRY FREE , They are Always PROFESSIONAL with such a calm atmosphere at all times.

Awesome!

My CU is AWESOME!

Love it

Easy to use!

Won’t update

Can’t even use the app says I need to update but it won’t give me the option to update.

Debit card chip

The debit card chips do not work half the time if at all so if they don't have tap to pay like Walmart it's near impossible to pay!

Blocks VPNs

Maybe they pretend to care about security, but Centric blocks anyone with a VPN from using their app. How are we supposed to use this app from places like coffee shops, airports, etc. if you block VPN use?

This app is so helpful and amazing!!

This app is so helpful and amazing!! It keeps track of everything and helps me not to spend too much much!!!

Awful.

The credit union I used closed & all of the customers were merged with Centric. Customer service has been awful since day 1, & the app & website will not allow me to complete transfers with my own money. Once my car is paid off I will never use them again.

Great service

If you want personalized service and a smile every time you walk in the bank, Centric is the right choice for you. The team there is just incredible all the way around, they treat you as a person, not an account number.

Great

Great ap since the upgrade….

Love it

Best bank in NELA

App

Love the new app!

Bring the old app back

This app is overly difficult to navigate and it displays wrong account info. Bugs out. Bring the old one back!!

Constant ineptitude

Since joining this credit union in 2018 the service I’ve received as a whole has been abysmal. The errors, oversights and mistakes and false statements have been nearly constant. The ONLY positive thing about the entire experience has been the low mortgage by and Visa credit card interest rates. I truly struggle to remember a single positive experience with any department in your organization. I’d welcome the opportunity to explain just exactly why I feel this way to anyone at Centric who would listen, but I’m doubtful I’ll be contacted by anyone who actually cares to hear it or that would make a concerted effort to change things for the better.
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Love it

Love it

My CrntricCU

Is awesome

No good

If u don’t have ios 17 or above u can not use this app

5-27-2025

The best bank ever!!! But still learning to navigate this new app 🥴…

Love it!

Loving the new app! So easy to use!