Cera Care User Reviews

Name: Cera Care
Rating: 5 (1 reviews)

Cera Care

📊 Productivity

🏥 Medical

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Cera Care

Cera care have excellent carers who really care for their clients. If I’ve had to contact the office the guys have always been friendly and very helpful. Most of the carers go above and beyond

Kate5012

a month ago

Great for me to know how my sister is doing as I live 100miles away

Love the Cera app and the Cera carers. It is great to know how my sister is doing as I don’t live nearby. I use it every day and it is always very informative

Bohobabe1105

2 months ago

Male or Female

No problems with the app but there are times when I do not recognise the name of the carer who will be attending. It would be nice if, when in the “Schedule” view, the person icon was coloured blue for a male and pink for a female. I’m sure this could be easily done.
I am unable to read my wife’s “Care Plan” due to the tiny text size. The app window on my iPad is the same size as my iPhone. This needs to be changed to full screen to help with reading small font text.

Johnny Disblair

2 months ago

Cannot view

Since the last update I cannot view any notes made by the carers it just continually loads with a blank screen. Tried uninstalling but still the same

GlennR1960

2 years ago

SH

Since the latest update a few days ago can’t view Visit Details - nothing loads. Please fix ASAP, this is very important us.

Dingleberry88

2 years ago

Not working properly

Visit reports aren’t showing up for the past few days tried deleting app and redone loading but still the same.

vick881_

3 years ago

Good when it works

The app in principle is really good & enables family to view visit details remotely, however 8/10 it doesn’t work properly at all. Visit logins are not available, details are not synced up correctly & in a timely fashion. Today, the visit is not showing at all! Not great for family who rely on the information about a relative with dementia! Sort it out I would happily give 5 stars! Adjusted to 1 star, consistently issues logging in. After the most recent update, I can no longer see any visit information at all. Makes the app completely useless!

ClaireR22

3 years ago

Useless

As a family member the app is only any good if the carers can access the app or have phones that work.

Wcc1974

3 years ago

Not the best given you need it to work to check on loved ones

Logs you out, makes you log back in like you are a first time user. Once in information isn’t there or is missing and isn’t updating the visit times. Yesterday said visit would be 9.25, kept checking as meant to update but then said has no visit due. Eventually could see been at 7.25. This information should be there for caters to see. Can’t get history to work.

Suzy G

3 years ago

More secure than banking apps

None of my many financial apps ask me to log in using my full credentials, nor insist I reset my PIN every time I do so. Highly annoying, given the amount oftimes I’m checking my rota due to lack of communication from the coordinators.

Moreover, what’s the point of allowing me to edit my profile picture if I can’t actually save it?

leccykev

3 years ago

Excellent app

Easy to use and simple layout - love it!

Nanaki L

4 years ago

A great app

Makes delivering and tracking care so much easier. This should be the standard for the industry really.

Si Tracey

4 years ago

Great app

It was easy to use, fast and no complaints from me.

K2lankz

4 years ago

Response from developer

Thank you for the 5 stars! Happy to hear you are enjoying our app.

Simple to use

Helps me get my job done. fairly easy to use

farida.sa

4 years ago

Response from developer

Thank you Farida for the 5 stars! Happy to hear you are enjoying our app :)

Ok but incorporated issues.

Healthier lives makes no sense and takes away from visit. After an arms worth of checks and a mandatory message. Healthier lives. If a person doesn’t have a catheter in morning they won’t at tea time. That’s care plan info. Sudden changes to health has to be reported. Blood in urine etc. pointless being there as well. It would also be logged in text.

Dek431

5 years ago

Response from developer

Many thanks for your valuable feedback. We routinely collect the health and well-being data on service users to ensure we are providing the best possible care to keep our service users well for longer. The Healthier Lives programme is backed by a team of clinicians and registered nurses who use this data to ensure that we act appropriately in a timely manner. In some cases there may be times where we ask for more information and this is an important step to establish a baseline for an individuals health, and this should normalise after a set period of time. We've noted your feedback and will review if anything is causing more checks and normal.

Inconsistent

I am on the latest version 1.10.1 build 7038
Keep being logged out, reports regularly unavailable and Carer check in & out times not always available. I no longer message via app as not responded to by office. It would be much more useful to be able to message Carer.

HopefulNick

5 years ago

Response from developer

Hi Nick, very sorry to hear that you are experiencing issues with our app. We are constantly working on improving the app. We currently only have carer check out time, but we will make a note of adding both checkin timings also to our backlog. We will work on communications between family and carers in the future. Please write to us at app-support@ceracare.co.uk. We'll be grateful for your feedback.

Disappointing

Keeps logging me out, reports not always available, messages left for office via the app, never get a response from anyone!
Could be a lot better. !

Alan xyz

5 years ago

Response from developer

Hi Alan. We're really sorry to hear you were having issues with the Cera app. We did unfortunately have issues with reports displaying in a previous version of the app. Please can you upgrade your app to the latest version? If you are still having issues, please reach out to us at app-support@ceracare.co.uk and we will respond to you as quickly as possible.