So disappointing!
This is the most frustrating app I’ve ever had! So so disappointing!
No Access
No physical magazine and it won’t show up in the app without asking you to pay again for each magazine. I’m disappointed because I was looking forward to reading these issues. I worked with their team and have a really basic iPad config and no luck. I had to cancel.
Bad App
I was able to access my digital subscription once this year, but then started receiving error messages that there was an issue with my subscription and to contact customer service. I tried deleting and downloading the app again. That didn’t help. I contacted customer service and they told me to delete the app, sign out of my Apple account on my iPad, sign back in, and then download the app. That wiped out the entire years worth of issue. What a waste of money. ☹️
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Please Read!
Ceramicists beware. Call CM before you purchase. The wording about the subscriptions are very misleading. Clarity of what you purchased is confusing. My god in this day and age of no-paper “magazines” you would think they would have this streamlined. CM you are losing subscriptions! I guarantee it! Look at you numbers compared to the 90’s. You need to make the subscription easier and understandable. Come on CM you owe it to the ceramic artists out there that believed you were the standard of quality.
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Won’t acknowledge subscription
This is the most frustrating ap. I have paid for my subscription, but it doesn’t acknowledge it. It says I have to subscribe, but when I go to the subscription it says I am already subscribed. I have paid for a years of issues and can’t open any. There is also no contact information to figure it out. Very upset that I have paid for this service and can’t read the issues. Any help or suggestions?
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Buggy and no support!
Sometimes won’t open, sometimes will open but not allow me to see Calls for Entry. Worse, there’s no support! When you contact Ceramic Arts Network support, they can’t help because you didn’t subscribe with them!
Can’t log in
I’m a subscriber but it won’t let me read anything. I try to log in and when I put in my email nothing happens. It doesn’t ask for my password, just closes the login window and everything still says it costs money.
Wonky
When I can access my issues the app is lovely, but every month I have to contact Ceramics Monthly. Tiring
MUCH better!
This is much better than the original version of the app! Great way to take my CM issues with me!
A Great Online Version
This is a great way to view and interact with Ceramics Monthly. Great publication and lots of great tools
Ceramics Monthly app
I just wrote a negative review and it would not send so I'm trying again. The kids cannot get this app to even let us do a simple log in. Go the old route with the www. thing in the address bar for CM, PMI, or Potters Council.
OK, its broke
I understand the app is having some issues. Been subscriber to iPad app for 3 years years, print for 15. Went to re-up and it didn't have any problem taking my money. That part is not broke. I've also lost all of my back issues that I paid for. Spent a lot of money with CM over the years. Drop a few of those dollars on an IT guy and get back up or send me some hard copies. Enjoy the mag, don't think this is all being handled very well.
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Broken
I just started a full-access subscription that includes online and print versions of CM. Access via the cermicartsdaily website seems OK and I'm sure the hardcopy won't disappoint. But, this iPad app doesn't allow access to the current issue or the archives as I expected it would. It only presents the September issue for purchase and back issues for purchase or as samples. Too bad. Until the app is fixed I won't feel like I'm getting the full value from my $50 subscription.
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Customer service could be better
I recently upgraded to a new iPad and lost 2 years of issues from my subscription. Emailing customer support got me no response. With one month left on my subscription, I don't think I'll renew.
Needs a lot of work....at least for my iPad!
Each time I access this app, it opens in some random page! I tap and shrink the page in hopes of getting the top action line to appear and let me get to the library, but it isn't easy and takes many attempts!
Once into an issue, moving around is intuitive enough, but again, leaving the issue is frustrating in getting the action line to appear!
Needs touch screen updating BIG time!
Once into an issue, moving around is intuitive enough, but again, leaving the issue is frustrating in getting the action line to appear!
Needs touch screen updating BIG time!
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Enjoyable
Have only used it for one issue but I enjoyed using it. I did not intend to subscribe but now I will
Great App, read this if you're having problems
Still a great app/magazine! IF you're having trouble accessing previously purchased issues after the latest iOS upgrade, this is what worked for me: hold down the icon until they all wiggle, hit the X in the corner of this icon & delete it. It warns you that doing so deletes files, etc, but do it anyway. Then go to the App Store and re-download it. The first time you open it, it downloads all your info on previous issues, and you're all set, ready to download what you want. How I knew to do this was that I had to do this same thing with Popular Photography, so it's not just a Ceramics Monthly problem.
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Was a great app.....
This app / magazine was awesome and never any issues with it until the upgrade to ios8. Now I can not go back and download previous issues. A search on the website yields no help in solving the problem until apple or ceramics monthly puts out an update it has become a waste of money. I got the tablet edition so I could have all my issues in one easy to find place and not have a million issues lying around. Dumb and double dumb. Please fix!!!'
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Unstable
Repeated error message: Cannot download item. Please reopen app and download your purchase.
Repeatedly followed instruction in error message and still cannot download issues for which I paid. No support. I will not renew tablet subscription, waste of $$.
Repeatedly followed instruction in error message and still cannot download issues for which I paid. No support. I will not renew tablet subscription, waste of $$.
I guess they take their ratings seriously
Just subscribed for a year, so the app showed that I could look at the current issue without a back issue fee. Started reading, didn't even get to the first article and it asked me to rate the app. When I said no the app closed and when I reopened it, it didn't recognize the subscription and wants me to pay for the issue I had just started. Are subscribers required to rate the app? I certainly want to rate it now!
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