Great app
The app is great and is usually accurate. Giving 4 stars instead of 5 for two reasons. First is because once in a blue moon it’ll glitch and not book me in a class when I click it and I’ve ended up not being able to take the class. The second reason is because you can only do it an hour in advance which is hard if you take back to back classes, wish it let you a little earlier so you’re not spending the first few minutes of one class trying to book for another. Other then that it’s great.
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Easy to use app
Love that you can see all the classes that are offered and it gives you a description of the class, times and instructors. Has new monthly challenges you can sign up for and possibly win the raffles and it motives you to meet that goal. Reward points earned just for showing up which can be redeem for a lot of cool items. Keeps track of workouts… etc so many great thing love this app
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Easy and efficient app
I love how easy I can book classes before driving to Chuze Fitness and secure my spot and how all information needed is there. I which they had the option to check in just with my Apple Watch App not have to carry my phone all the time to check into the gym.
Awesome staff
Had a great team member help me out getting my app! Has worked like a charm every since, multiple people attempted to get the app to work for me I mean multiple there were even staff members I felt were bothered by my check ins, some would tell me my account ran out of manual check ins and they would be charging me on my next visit. When I say this was every-time.
I finally had him help me was so kind and helpful no attitude nothing but understanding and wanting to help resolve the issue and boom he fixed it in 1 day LITERALLY.
I’ve been able to check into class from my phone simple check in all made better! He deserves a raise !
I finally had him help me was so kind and helpful no attitude nothing but understanding and wanting to help resolve the issue and boom he fixed it in 1 day LITERALLY.
I’ve been able to check into class from my phone simple check in all made better! He deserves a raise !
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Awful account management and App experience
This app is the perfect example of a company trying to build an app without any experience. There is no account hand-off between trial and becoming a full time member. You can go all the way through account set up, spending 10+ minutes typing in your credit card, bank account, and addresses just to be led to a screen that tells you to go into the gym. Thanks for wasting my time. I now have 3 or 4 different logins with the same email address all of which worked at one point, but now don’t? Who knows what happened to my financial information I put onto those account. Absolutely negligent.
Also resetting your password sends you a new password over email plain text! (Extremely bad practice) Then when I login, I don’t even have the option to reset my password, so now it’s stuck with the password Chuze insecurely shared with me. God knows what malpractice is happening behind the scenes.
Also resetting your password sends you a new password over email plain text! (Extremely bad practice) Then when I login, I don’t even have the option to reset my password, so now it’s stuck with the password Chuze insecurely shared with me. God knows what malpractice is happening behind the scenes.
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