Chapter User Reviews

Customer Experience

Positive experience81.5% of reviews
Neutral7.4% of reviews
Negative experience11.1% of reviews

~ Based on 81 written reviews from the US App Store.

What users say

Is Chapter Safe?

Chapter: Medicare OTC Store appears safe based on user ratings. AppsHunter Safety Score for Chapter is 94/100.

This assessment is based on 2,078 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.0% of ratings point to a safe experience
4.2% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 2,078 App Store ratings for Chapter.

Is Chapter Legit?

Chapter: Medicare OTC Store appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Chapter is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

OTC

I like the web site better than the Health springs site.
Wish you would get more surgical dressings.

Like the app

Love how you can order online

Get app!

Easy to search for what you want. Plus if you only have so much left to spend they have links for close to that $ amount or less.

Helps a lot grateful to have thank you

❤️

Humana covers all things

Hair combs

Shopping

Easy to shop!

Not happy

Disappointed in the limits of products

OTC

The choices for OTC have gone down to practically nothing. For example in the diabetic section there are only 2 options— socks and cream. We used to always get sugar tabs which can be vital in an emergency. For incontinence, I always used to order Poise pads #5. You only offer Poise panty liners. The big size pain patches are no longer available. I would like to see the above items come back and have a much larger selection like we had when the OTC was first offered!!!
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Great benefit

We’ve been able to save on OTC needs. I wish that this would be available to me next year.

Difficult

Very hard to navigate website to get to list of available OTC products. Also, hard time finding list of covered prescription drugs.

Service

Except exception of benefit and terrific online app amazing for retirees -

Dr

Your items are overpriced

Poor quality

I no longer see a product for inconvenience PADS that suit my needs. I received some liners, that are unusable. I am going to put them , unused in the recycle bin. I don’t get the funds returned because I can not return these unusable liners.

Not user friendly

I had to text with customer service 3 times before Joshua called me back to help me figure out why I couldn’t complete my order! That is the reason I wasn’t able to complete my last 3 $50 OTC benefits??

William Drago

I like the OTC plan however it’s kind of ashamed that they went from $50 down to 35 and less items than what they used to have but I feel happy to have this. Thank you.

Love this app

As a home bound senior this app has been a lifesaver

Good but not good enough

Basically, I would like to see more natural remedies. Natural pain, relievers, energy boosters that are decaffeinated, stuff that really works not the stuff that continues to harm us! I no longer trust the FDA.

Review

Would like to see more products, please

Thanks

This is one of the best options you have given me- specially since I’m unable to get outside on my own

Search

You need a search mode to find things