ChargeLab User Reviews

Name: ChargeLab
Rating: 3.22222 (18 reviews)

ChargeLab

ChargeLab Inc.

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App moins fonctionnelle que celle du fabricant

C’est bien de pouvoir obtenir des crédits, mais au prix de perdre toutes les fonctionnalités de l’application du fabricant, comme le suivi en temps réel avec un Widget, la courbe de recharge, etc.

Il serait bien aussi d’avoir le pourcentage de charge du véhicule, information qui doit être disponible comme sur les bornes publiques en communiquant avec le véhicule.

Il serait bien de pouvoir recevoir nos crédits par virement bancaire ou PayPal. Je ne désire pas acheter des cartes-cadeaux qui ne sont que des dépenses inutiles.

DuFF1_mtl

2 months ago

Response from developer

Merci d'avoir pris le temps de laisser un avis aussi détaillé. Vos commentaires nous aident à mieux cerner les améliorations les plus importantes pour nos utilisateurs. Nous vous entendons concernant les fonctionnalités manquantes — des éléments comme le suivi en temps réel, la courbe de recharge et l'affichage du pourcentage de charge sont importants, et nous en prenons bonne note. Nous veillerons également à ce que notre équipe soit informée de la préférence pour les virements bancaires ou PayPal plutôt que les cartes-cadeaux. Si vous avez d'autres suggestions, n'hésitez pas à nous contacter à product@chargelab.co. Pour toute demande d'assistance, vous pouvez nous joindre à support@chargelab.co. -- English: Thank you for taking the time to leave such a thoughtful review. Feedback like yours helps reinforce what improvements matter most to our users. We hear you on the missing features — things like real-time tracking, charging curves, and state-of-charge visibility are meaningful, and we're taking note. We'll also make sure our team is aware of the preference for bank transfers or PayPal over gift cards for credit redemption. If you have any other suggestions, please don't hesitate to reach out at product@chargelab.co. For any support needs, you can contact us at support@chargelab.co.

Bad chargers

The app design is ok but their charging stations are very unreliable

appUser47106738

4 months ago

Response from developer

Hi there - we're sorry to hear about the disappointing experience at charging stations. If there is anything specific you'd like to discuss, please reach out to support@chargelab.co.

Ne pas télécharger, risque élevé de briser votre borne de recharge!!

J’ai une borne de recharge et un VE âgés de deux ans, tout fonctionnait très bien jusqu’au moment où j’ai lié ma borne Autel avec ChargeLab. Depuis il n’est plus possible de recharger. ChargeLab ont poussé un bug dans ma borne et c’est irréversible (confirmé par Autel que la borne est a remplacer une fois une config OCPP a pris contrôle de la borne). D’autres personnes rapportent avoir eu le même problème avec leur borne Autel et même Grizz-L. Croyez-moi, n’utilisez pas cette APP! Je doit dépenser un autre 800$ pour remplacer ma borne..

Terrans_Qc

7 months ago

Response from developer

Français: Bonjour – merci pour votre message. Nous sommes désolés d’apprendre que vous avez rencontré ce problème. Sachez que nous prenons cette situation très au sérieux. Notre équipe est engagée à soutenir les conducteurs de VE. Si vous ne l’avez pas encore fait, veuillez contacter notre équipe de soutien à support@chargelab.co – nous aimerions mieux comprendre la situation et voir comment nous pourrions vous aider. --- English: Hi there – thank you for your feedback, and we’re very sorry to hear about the trouble you’re facing. We take this issue seriously, and our team is committed to supporting EV drivers. If you haven’t already, please reach out to our support team at support@chargelab.co. We want to fully understand the situation and help you troubleshoot.

No ability to search by address

I’m sure the app is fully functional for activating and paying for a charge.

My concern is that the search functionality only looks for station IDs or exact station name, and cannot locate by address, which nixes its utility for planning ahead of actually arriving.

absquey

a year ago

Response from developer

Hi - thank you very much for this valuable feedback. We understand how great it would be if the app had more ways to help you plan ahead. We've noted your points as something to consider for future improvements, when we look at potential trip-planning functionalities. If you'd like to discuss anything further, please reach out at support@chargelab.co.

Usually Broken

The charging stations do not work more than 50% of times.

saeed_a83

a year ago

Response from developer

Hi - thanks for taking the time to report this. We're sorry for the frustrating experience. If you could let us know which charging stations you use, we'd be happy to pass along your feedback to that station's managers. We can be reached at support@chargelab.co.

Charger database outdated

Lots of chargers not updated in the app. Makes it unusable since you’re not able to search for available charges nearby.

Please update the charger database or allow option to submit new chargers as part of the ChargeLab network.

ECBomb

a year ago

Response from developer

Hi - thank you for taking the time to leave a review. We've shared your suggestions with our team and will take it into consideration. Making chargers easy to find and easy to use, with up-to-date information, is very important to us. Thank you for giving us specific feedback. Please don't hesitate to reach out to support@chargelab.co if there is anything else you'd like to discuss.

Give ability to add $$ total spent for home charging

App works great. Would like to be able to add a way to post power price so it calculates how much each home charge costs and perhaps a way to export data via excel or pdf to email etc

Overall works good

&car3cr0w

a year ago

Response from developer

Hi - thank you for leaving us a review. We appreciate your feedback and have shared it with our team. We always want to know how we can make the app more helpful. If there's anything else you'd like to share, please feel free to reach out at support@chargelab.co.

Horrible

The chargers are horrible. They dont work properly

BrianTorrado

a year ago

Response from developer

Hi Brian - We're sorry to hear about the disappointing experience. We want to do better. If there is anything specific you'd like to discuss, please reach out to support@chargelab.co.

Latest update eliminated recording charging history.

The most recent release (v4.2) of this app on my iPhone no longer records the charging history of my Grizzle-E “smart” EVSE.

Now that the already limited-in-functionality app doesn’t even do that, it’s practically useless.

Hopefully, thus is a bug that can be readily fixed…and soon.

Pyewacket69

a year ago

Response from developer

Hi - thank you for taking the time to leave a review. We're very sorry about this issue. It was fixed a few weeks ago. If you need further help around getting information for your charging history, please don't hesitate to reach out at support@chargelab.co.

Solid App

As a commercial customer, very happy to be saved from the horrors of Enel. Massive upgrade.

skibum98

2 years ago

Response from developer

Thanks for the positive review!

Good application.

I used the application yesterday. Everything went smoothly. Highly recommended.

Overheart

2 years ago

Fantastic app

Shows a lot of details, just need open the charger

DKN-

2 years ago

Best charging infrastructure

The support is unmatched, always reliable, highly recommend

bsawa90

2 years ago

Easy to use!

Great app, very easy to use.

Kimmyp6789

2 years ago

Best Charging Network

These guys have the best customer support. Highly recommended.

SWP42

2 years ago

Straightforward to use

Easy to use for charging my car

Sheeperz

2 years ago

Response from developer

Thanks for the positive review!

Best CSMS

ChargeLab is such a great and simple app to use. The way the app is setup is very seamless to get the car charging and going!

Arashdeep13

2 years ago

Very fast & efficient app to use

Although I’m expecting to have a slow & sluggish time with any other service provider/app experience, ChargeLab manages to respect my time and get right to the point and work everytime.
Chargers being down is almost always a hardware/infrastructure issue but reaching out to their support results in a pleasant experience working with their technical support team to relay info over to whoever is running the charger to get them back online asap.
It’s always a point of comfort for me using ChargeLab’s easy app and they deserve this recognition for their hard work.

JustDriive

2 years ago

Reliable public & private charging

Reliable app for using both public and private chargers in my city. With the ChargeLab app, you pay for each charging sessions as you go. Other apps require you to deposit $10-$20 before charging. ChargeLab does not require this, which is one of the reasons I prefer using ChargeLab stations.

Noah Lefevre

2 years ago

Reliable charging in my apartment

I use the ChargeLab app to charge at my apartment in San Francisco. The app works well, and I also ordered an RFID card which was very convenient.

I also used the ChargeLab web app to charge at a public charger once during a road trip. Very straightforward.

fremont01

2 years ago

Response from developer

Thank you for your positive feedback! We're thrilled to hear you're enjoying your charging experience. Stay tuned for more updates and features in the future!