Chewy User Reviews

Customer Experience

Positive experience75.3% of reviews
Neutral5.9% of reviews
Negative experience18.8% of reviews

~ Based on 980 written reviews from the US App Store.

What users say

Is Chewy Safe?

Chewy - Pet Care & Pharmacy appears safe based on user ratings. AppsHunter Safety Score for Chewy is 98/100.

This assessment is based on 1,148,709 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.5% of ratings point to a safe experience
0.8% of ratings suggest some concerns
0.6% of ratings point to a risky experience

~ Based on 1,148,709 App Store ratings for Chewy.

Is Chewy Legit?

Chewy - Pet Care & Pharmacy appears to be a legitimate app. AppsHunter Legitimacy Score for Chewy is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Dog mom

Love this company. Very dependable.🐾

Chewy is Awesome

I have been ordering from Chewy for multiple years. I use both the auto ship option and just the one time ordering. The auto ship really helps me stay on track for my fur kids special needs. I like Chewy immensely. Their customer service is easy to get hold of and work with if necessary. I rarely need customer support.
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Great company

Chewy has always been a great, great pet, friendly and parent friendly company. They have always satisfied my need for my pets as far as product.

Halloween Costumes

Such Fun to see &
Order

Chewy is GREAT!!

Chewy’s always has what I need. So convenient!!

So much for a bday gift

“Happy birthday, have 20% off this garbage”. “Cant use it towards what you actually want/need to buy”. Dont even bother next year!

Easy peasy

Pricing is competitive with other big box stores. They always have deals going on which is great and gift cards you can use on purchase.

We love Chewy!

We have been Chewy fans for many, many years—well over 20 (back when it was Mr. Chewy—and we always will be as long as we have our fur babies! 🐾❤️ Chewy has truly been a godsend to us. Having everything delivered right to our door makes life so much easier, and if we ever have an issue (which has been very few and far between), Chewy always resolves it quickly and goes above and beyond.

Chewy Pharmacy has made things even easier as our fur babies get older and need a little extra care. It’s such a comfort knowing we can count on Chewy to be there for us through every stage of their lives.

Thank you, Chewy, for always being there for us and our beloved fur babies! We truly appreciate everything you do! 🐶🐱❤️
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Ordering

I love being able to order my baby’s food. There is no one in the area sells this brand

Chewy App

Very difficult to use! Worst I’ve used!!!!!

Thank you Chewy!

This app and company make my life with four dogs even better!! Always helpful!

Great

I’ve been using Chewy for several years and have always had a great experience! Their customer service is the best ever!!

Charged without consent

Not everything was bad. Support was quick and helpful, savings were okay. I set up an autoship order for weekly cat food, and yesterday I pressed skip autoship, which Chewy confirmed for this week since I had already purchased the food in store. I wake up this morning to find the order has been charged anyways, and now I'm out $70 that was needed for another bill, that I will now be receiving a late fee on because Chewy says they need 48hrs to return the money they were never supposed to have in the first place. Decent company, but just be hesitant with autoship. Seen many similar reviews on Reddit.
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Service

Chewy is the best they always have the items I need at a good price thank you chewy

Website

Had trouble with auto ship. Had to create new one.

Promotion

Last week I try to place a order with a promotion spend $100 with a $30 dollar give card unable to do because wasn’t a promo code in the past was happen to me & when I call they said to me that always was a code I didn’t place my order because I was unable to obtain a code also sometimes delivered is too long not often but is happen to me couples times
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Always reliable

I just love chewy - customer for at least a decade. The pharmacists are efficient, knowledgeable and sympathetic. They recently expedited an order for my sick cat and spared us a lot of stress and pain. The products arrive fast and tracking is easy.

Prescription meds

Was a little complicated to figure out since I am new to using Chewy but very convenient. But if some meds aren’t approved, I’m hoping I get reimbursed.

Best out there!!

Chewy’s Customer Service is absolutely superb. I have never had a bad experience and I don’t think I ever will.
They want sent flowers when we lost our dog and have also sent very nice handwritten cards for other pets that have passed. It is super easy to be able to place an order and have it delivered to our house and even having the subscribe and save so you don’t even have to worry about running out is amazing. The only downside I have is not on Chewy. It’s regarding FedEx because they are delivery system and guys are not great. They leave stuff out in the elements way too often.
However, if there’s anything damaged or wet, broken, chewy is always ready to step in and fix it
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Donna

Always helpful and efficient!