Chewy User Reviews

Customer Experience

Positive experience69.4% of reviews
Neutral7.0% of reviews
Negative experience23.5% of reviews

~ Based on 667 written reviews from the US App Store.

What users say

Is Chewy Safe?

Chewy - Pet Care & Pharmacy appears safe based on user ratings. AppsHunter Safety Score for Chewy is 98/100.

This assessment is based on 1,053,466 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.6% of ratings point to a safe experience
0.8% of ratings suggest some concerns
0.6% of ratings point to a risky experience

~ Based on 1,053,466 App Store ratings for Chewy.

Is Chewy Legit?

Chewy - Pet Care & Pharmacy appears to be a legitimate app. AppsHunter Legitimacy Score for Chewy is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Rotten dog food

I’ve had 2 orders of wet dog food from 2 different brands order to my house and they arrived rotten so I’m no longer using chewy for dog food watch out for rotten food

Reliable service for years

We have been using Chewy for years and have always been very satisfied. Ordering is easy, deliveries are reliable, and they have everything my cats need. I recently created my own account, and the experience continues to be excellent.

The best pet food app

So easy to use and easy to work with too! Would recommend to anyone with a pet

Chewy Delivers

Sometime timing is everything when ordering for a pet and Chewy delivers

Online Ordering

This is so convenient for me. We love the products and they get here so quickly. Our pets love them as well.

Great people

Easy shopping

Shipping damage issue

FedEx is harming your business. Virtually all of my cat food deliveries arrive with damage to cans. My last shipment the box was crushed in on one corner, and 2 cans were crushed and completely open with contents on the other cans. Please look into this issue. I won’t continue with Chewy for my pet food if this continues.
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Service

Love everything about Chewey, especially the incredible friendliness in Koeness of all the telephone staff

Ranking Products Poor

Chewy is convenient,
practical and delivery is fast. Its fault is in too many LOW ranked products. On a 5* scale,
Items rated 2 or 1 should not be shown.

Too many choices leads to mediocrity of products offered.

Ty

Great

Khimni and Lily

Love everything you send to us thank you Chewy Especially Pawstruck all of their Items they acknowledge the box and lord they see the BLUE BAG it’s HALLELUJAH πŸ˜ŠπŸ˜‹πŸ˜‹

❀️

I ❀️ Chewy! The app is easy to use and their prices are fair and competitive.

Everything I need for my cat

It’s so convenient to order my cats litter, dry & wet food all together in a large order delivered. It’s always been efficient & on time as well

One click to order

Chewy have almost everything what I need for my furribabbies

In love

Their awesome

Computer Issues

It kept deleting what I wanteds and adding back the one thing I kept deleting.

Great prices - deals ! Sometimes horse tack out of stock.

Great prices - deals; however, they seem to have limited horse tack so I’m not always finding the right size/color/material.

Misleading BDAY20 code

Bella’s birthday coming up, offered a BDAY code, tried to use for an e tra order of her allergy chews. Site says choose something it applies to. The code for the birthday should apply to any product I buy!

Customer Service

Every time I have spoken to a customer service representative they have been very kind and helpful. Just this last call the service representative assured me that I would get the deal advertised on the website even if it may have been a mistake. I appreciate that honesty was rewarded!

So Amazing!

Everything is easy to understand, Vet online is a PRO super professional and kind and gave me solutions, products with amazing discount prices!! I would recommend Chewy to everyone else!! Thanks