Chewy User Reviews

Customer Experience

Positive experience74.4% of reviews
Neutral6.1% of reviews
Negative experience19.4% of reviews

~ Based on 880 written reviews from the US App Store.

What users say

Is Chewy Safe?

Chewy - Pet Care & Pharmacy appears safe based on user ratings. AppsHunter Safety Score for Chewy is 98/100.

This assessment is based on 1,100,823 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.6% of ratings point to a safe experience
0.8% of ratings suggest some concerns
0.6% of ratings point to a risky experience

~ Based on 1,100,823 App Store ratings for Chewy.

Is Chewy Legit?

Chewy - Pet Care & Pharmacy appears to be a legitimate app. AppsHunter Legitimacy Score for Chewy is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Wonderful company

This is one of the best companies out there. They give back to the community. They answer the phone. And their prices are exceptional!

Excellent service

Chewy has a terrific selection as well as great service

Free $30 gift card with $100 purchase is getting very limited

Less items (and sizes) are available that qualify for that promo - be careful when shopping…only certain sizes of a product qualify as well.

Easy to order

Always able to order what I need. When I answer a survey the staff reads it. They are very thoughtful and knowledgeable about the products. If they don’t know then they find the answers. Always polite and professional

Cat food!

I was so happy that the pet food is a great deal cheaper than stores. I look forward to getting autoships, makes it easier for me! Thank you!

So sweet!

Always a helpful and wholesome team! I love coming back here! Especially for stressful situations like medication and medicated food!

Exceptional service

Chewy legit has the best customer service.. super helpful and always go the extra mile. Thank you chewy!

Amazing Service

I’ve always had a great experience with Chewy. Their customer service is excellent, returns are always easy and hassle-free, and they are incredibly generous and understanding. It’s one of the reasons I continue to shop with them. Highly recommend!

Great service, terrible app

The app is like someone just threw up a bucket of info into every page.
It’s overwhelming, it’s chaotic, it’s not easy to use at all, and it’s just messy and frustrating. Love chewy, but the app sucks my balls

Chewy is the best

Anytime I need something I go to chewy. It’s always there at a good price with fast delivery and awesome customer service!!

The best

I buy virtually everything for my excessive number of horses through Chewy because the prices are great and the customer service is amazing

Great company

Chewy is a phenomenal company they do ABSOLUTELY EVERYTHING RIGHT to helping their customers. Their policies on returns is awesome, staff is always very helpful ,kind and go out of their way to help. GREAT GREAT COMPANY!!!!!

Superb phone staff

You could sell your phone staff hiring and training program as a product to other companies. Your staff is consistently friendly and professional. Extremely rare.

Max

Max is my eighth month old puppy. He is going to love Chewy. 🩵🩵🩵

Chewy’s fast and fun

Fast and fun/ Thanks you guys

Chewy’s the best!!!!

Great prices delivered to my front door!!!!

Love

Love everything

Greatest ever

Best decision I have ever made by making Chewy my go to for my pets

Chewy is Great!

Love my Chewy! Convenient, price is comparable and great for those who don”t drive or like to drive.

So convenient!

Chewy site is so easy to navigate and with great selection! I’m able to buy all of my pet supplies plus supplements for my horses.