Chicago Athletic Club User Reviews

What users say

Top reviews

App doesn’t work

I’m able to log in, but then it directs to the “Select Your Club” page and has nothing I can select. I’ve tried closing the app and re-logging in multiple times, and had the same result.

Update failure

App opens, shows blank screen with refresh arrow in center. Nothing happens.

Broken

Apps broken. Stuck on choose club screen.

Doesn’t work, no login screen

I have used the older version of the CAC app for probably 6-7 years. Suddenly stopped working, tried to download these “new” ones and I can’t even get a login screen to appear on the latest iPhone iOS. So frustrating when trying to book and pay for classes.

Doesn’t let me past the sign in page

it freezes after I sign in , useless app

My home away from home

This is my third place and I cherish it.

Awesome Customer Service!

Awesome
Customer service

Notifications won’t go away

This app is incredibly clunky and now it’s constantly showing notifications that don’t disappear. Even when I turn them off.

Calendar view

Please add the ability to see a days group class schedule at a glance- all clubs combined. That would be helpful for people who go to multiple club locations.

Happy Place!

If you’re looking for a large, well-equipped workout room, but can’t fit it into your home, come join us at Chicago Athletic Clubs! If you wish you could have a built in pool, we have pools for you in the West Loop, Lincoln Park, Lakeview, Lincoln Square & Evanston. You can even sun yourself in summer on the roof deck pool in Lakeview.

Tired of watching workout videos in your living room, using soup cans as weights? Come try a class! There’s a wide array of choices in the locations mentioned above, as well as Wicker Park & Bucktown (pool-less).

Call for an appointment with MEMBERSHIP, let them know your workout preferences and check out these amazing havens of health for yourself. There’s only one YOU. Give yourself the gift of fitness and health in 2022. It’s the least yiu can do for YOU.
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Good but needs work

It’s a decent app but it definitely needs work. Many times it does not allow you to actually book a class. It just freezes. Also, you would never know there were on-demand classes if you don’t open schedules at a different location. On my app it only shows that option if I am on the LP location. (this is not my primary location).
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Management issues

This club has very serious management problems . Can’t execute the rules . People don’t shower getting into pool, people don’t use the locker rooms to undress ( using the pool restrooms to change the clothes)storing the wardrobe in the swimming pool area .People come to the pool without making any required reservations.
All these issues are very known to the club managements , no action in their side.
Poor quality group classes.
There is no energy and no effort to make the club better.
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Worst app

The stuff that was supposed to be included in the most recent update just isn’t there….? Still unable to purchase personal training sessions, etc. I really don’t know why you guys use this app cuz it doesn’t do anything lol

This app needs a serious reboot

A lot of the functions don’t work. The app crashes constantly, and booking classes is a hassle if you can’t even have the app functioning in the process. Fix it.

Maybe replace some of the promo images

Adam Bramski died in 2020; continuing to use his image in promotional photos for this app feels icky :/

Logging in an issue

The verify pop up shows up on only half of my screen. I tried moving it around, but no luck. I can’t see what items they want me to identify or all of the photo boxes.

They need to improve this app

I love that they allow you to book spots now even if that’s only due to COVID. My biggest complaint is that I can’t search by class for ALL locations at once. I can go to any location and sometimes I want a specific class and am willing to go to any location. It’s annoying to click through each location to search by class.
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Can you at least allow the users to view their confirmed reservations?

Can’t view pool reserved time.

This is literally the only thing keeping me a member right now.

Welcome to 2008

Oh my. I almost laughed when I opened the app. Is this a joke? The interface looks like one of the first webpages I ever used 20 years ago. They should make tech a priority. It matters.

Barely an app

Seems like someone put the least amount of thought and effort into creating this app; from the colors and the icons used to the essential functionality provided.
It’s not hard to create a fitness app if you do a bit of user and competitive research. I can tell that it was created by a team of devs and there was no design planning or user input involved in its creation.
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