China Eastern Airlines Reviews: Is It Legit?

Customer Experience

Positive experience23.0% of reviews
Neutral4.4% of reviews
Negative experience72.6% of reviews

~ Based on 793 written reviews from the US App Store.

What users say about China Eastern Airlines

Is China Eastern Airlines Safe?

China Eastern Airlines has mixed safety signals based on user ratings. AppsHunter Safety Score for China Eastern Airlines is 52/100.

This assessment is based on 708 user ratings, with an App Store average of 2.6/5.

Safety Analysis

37.4% of ratings point to a safe experience
5.5% of ratings suggest some concerns
57.1% of ratings point to a risky experience

~ Based on 708 App Store ratings for China Eastern Airlines.

Is China Eastern Airlines Legit?

China Eastern Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for China Eastern Airlines is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

东方航空

各方面的服务都很好。

赞扬

东航一直都是我的首选

万里无忧

👍

空乘服务太好了

不知道是不是太卷的缘故。其实没必要这么搞。

五星好评

便利,高效。

Ms

Good

东航

好用实惠

怪不得是世界前列的赔钱航司

怪不得是世界前列的赔钱航司。程序员看领导公费换了个Duo,想推一波让领导好好炫耀一下。结果呢? 搞到打开应用按钮满屏飞,大乱套了!
公费指标是花到了,有没有效果论当别论!
建议整个渣IT部门整体裁撤

NFC Verification

NFC Verification scan keeps failing when scanning a US passport. No manual entry option. Sucks!

每年必做航空

东航我认为比国航好得多主要还是餐食和座椅舒适我座经济舱都感觉很舒适

critical function bugs

cannot register with passport, the function doesn’t work

No English

Same as the other commenters. No English settings to be found. I’m trying to get a QR code for the lounge as I have a nine hour transit, but… no luck. Very disappointed. Can’t get in to the app or the lounge.

东航非常好

只坐东航飞长途

サービス

久しぶりに東方空港福岡上海往復に乗ったが、便内の食事かなり美味しくなりました。時に帰る時食べたパンは美味しかったです👍👍👍

我愿意继续关注!希望东航做得更好!

我愿意继续关注!

Service

Good

Absolutely useless

The ENTIRE digital system for China Eastern is broken. Multiple errors logging in, can’t use VPN of course, can’t find reservations if you have a middle name, boarding passes don’t download, often can’t even find your reservation, if you refresh the page you may need to delete cookies or use another browser……just a complete mess from start to finish.
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Login not possible

Both apps are not usable as German customer

This is a cool App

Booking on the App is easy and the daily interaction is very fun. The App also allows for advance reservation of seat and other in flight conveniences. Give it a try and you may like it.

Language

It is incredible that in 2026, given the available possibilities and the volume of flights connecting Europe, there is still no translation—at least into English.