Chowit User Reviews

Name: Chowit
Rating: 2.04762 (42 reviews)

Chowit

American Food & Vending Corp

🍔 Food & Drink

Top reviews

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Absolutely horrible

I wish I could give zero stars!
Vending company is horrible and so is the app!!
Lancaster, Pa.
Arconic!!
Stay far away from using this useless company!!
They overcharged my credit card and now I’m fighting to get my money back!! Horrible experience!!

DuhDeeb!!92

3 months ago

No support

I’ve received no response ever to support inquiries. I would also consider using their app for payment if it connected to the Apple Watch, as it is there no value to me otherwise.

lindy0116

4 months ago

Barely Works

The app doesn’t take your cc payments always, making you have to unload/reload your payment options. When you load funds to your gift card, it usually works. The other issue is when you have either CC or GC funds, and go to place your order, it grey’s out, and doesn’t take your order, causing you to have to close out of the app and go back in and place it all over again, hoping it will work. If it still doesn’t work, you have to delete the app and download it again, and sometimes it works. Other times, it does not. This is frustrating, especially after you put funds onto your GC that you can’t get back, and now have to wait until you can place the order in person, instead of ahead of the busy lunch rush.

TheMrsEms

5 months ago

Technically functional, but low quality

Pretty low quality app overall. Slow to respond, has some weird bugs, looks like an android app from 2012.

Most recent update broke the ability to order online with a credit card

ryanfilkins97

6 months ago

Response from developer

Hi, Thank you for the feedback. We have made some improvements in speed in version 1.7.3. We'd love to hear from you about any remaining issues. If you can reach out to us under Customer Care we will be better able to implement your feedback.

No inventory management makes this nearly worthless

The food venue that’s using this turns off menu items when an item is low on stock. So, half the time I end up having to go in person to order the item, not even sure if they have what I want…

so now I tend to not bother using the food venue at all.

Silenceimpaired

10 months ago

Sometimes I prefer to go hungry rather than use this app

Please don’t sign me out between nearly every use

AStratmann

10 months ago

Questions & Comment

Do you only get rewards when you pay with a pre-loaded ChowIt card? I placed first order with credit card I have linked to my account. Where do rewards show up in the app? Also, the Contact Us email link in app on FAQ page goes to an invalid address, you need to update that….as no one will be able to send you inquiries.

CrazyKitchenGirl

a year ago

No luck getting on the app or the computer

Keeps saying that chow it was updated

jamminjass14513

a year ago

Awful

The app and mobile site are absolute trash. The UI is clunky and feels like it was designed by a teenager. Having to click through several menus just to order one item is excruciating. The old app (fresh) was at least usable. Do you even test your own app?

Crowman699

2 years ago

Response from developer

Hi, it sounds like you are experiencing some issues with the way a menu was setup for your location. Could you reach out to us under Customer Care as that will give us information about the location that you are signed up under and we can then get this resolved with the local manager.

Need “repeat order” function

I use this app to order coffee daily at my office. I order a large black coffee. Yet it requires about 16 clicks / swipes just to order it. Can you please add repeat order functionality so I can just purchase the order from the day before.

EmGstl

2 years ago

Response from developer

Thank you for your feedback regarding the repeat order functionality. We understand how important it is for you to have a seamless experience when ordering your coffee. I am pleased to inform you that our team is currently working on adding this feature to our app. We appreciate your patience and continued support as we strive to enhance our services.

Doesn’t work

Julie_1012

2 years ago

Unreliable

App doesn’t load quickly, app won’t keep my account logged in. Even though I submit a password reset request it can take up to 10 minutes to receive. When you’re waiting at a vending machine the whole point is convenience, and this app gets rid of any convenience.

LogHurrr

2 years ago

Doesn’t work

Loads to a completely white page and can’t do anything with it.

damuzica

2 years ago

Not working

All of a sudden the app just opens to a full white screen. No buttons or anything. I can’t even use this.

damuzica

2 years ago

Unreliable

About 40 percent of the time Chowit takes over a minute to load. It is not a connectivity issue—that’s the first thing I check. It’s frustrating to frequently have to use my credit card instead (to keep the line moving), and I’m considering deleting my account.
I tried submitting this through the app’s tech support link, but a recurring error prevented it.

UU Sidrat

2 years ago

I hope they get a new company to cater the cafe

The cafe food is not good, it’s over priced and low quality. The responsiveness to complaints is not good, they continue to make mistakes I previously complained about and don’t change. They take a long time and often make mistakes which take a long time to fix, and if you order food towards the end of their service and there is a quality issue, they will not remake the food they just want to leave, even though they already shortened the lunch service. I hope they get rid of this company and get a new contract with some one else, and if anyone asked me that’s what I’d tell them.

Zackery Daley

2 years ago

Riddled with bugs/clunky UI

Has this app even been tested? The UI design is absolutely horrendous and clunky. User is forced to add “modifiers” even when they aren’t wanted. There is no way this app is complete.

Crowman699

2 years ago

Response from developer

Technically functional, but low quality

Pretty low quality app overall. Slow to respond, has some weird bugs, looks like an android app from 2012.

ryanfilkins97

2 years ago

Response from developer

Error while creating account

First time itself while creating account, I am getting error message as “ Error creating new card”

Verified that all the entered details are correct but looks like this a defect, and cant move forward!

shyl-kansas

2 years ago

Response from developer

Hi, I'm sorry you were having troubles. I do believe this issue was resolved. If you are still having troubles can you reach out under Customer Care so we can help you directly?