Terrible customer service and absolute lack of effort.
Immediately after placing a delivery order, I contacted support to add a single item. I was told no. Trying to find a workaround, I placed a separate pickup order for the missing item and left explicit, clear instructions in the notes to bundle it with my existing delivery order number.Not only did they completely ignore the note and leave the item behind, but when I contacted support to resolve the issue, they completely stonewalled me. Instead of trying to fix their mistake or offer a solution, they just hid behind a rigid policy, repeating that "changes can't be made to orders." It felt like talking to a brick wall. They showed zero willingness to help a customer, and I am stuck paying for an item I never received.
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Order cancelled
Order cancelled without notification food was not delivered after 3+ hours long wait time
Useless app
I ordered using this, needed a refund. The restaurant said to do it the app, the app said talk to the restaurant. Whatta shame!
Bad experience
The first time I use this app, the delivery person failed to bring the largest part of an order, an entire pizza. Re-ordering would’ve taken an hour. They offered a refund, but I tipped 25% and wanted to adjust the tip. They would not do it. Worst food delivery app I’ve ever used.
A Takeout App Should Let You Order Takeout
I’ve had this app for about one minute, I’m trying to place an order. When you order an entree that comes with a side, you should be able to…order a side. Not get a message that a side is required while not a single one of the more than a dozen sides can be selected.
