Bad experience
The first time I use this app, the delivery person failed to bring the largest part of an order, an entire pizza. Re-ordering would’ve taken an hour. They offered a refund, but I tipped 25% and wanted to adjust the tip. They would not do it. Worst food delivery app I’ve ever used.
A Takeout App Should Let You Order Takeout
I’ve had this app for about one minute, I’m trying to place an order. When you order an entree that comes with a side, you should be able to…order a side. Not get a message that a side is required while not a single one of the more than a dozen sides can be selected.
No refund for failure to notify delivered
I didn’t download the app when I ordered with a local company because I didn’t have the space on my phone. Delivery was supposed to be for 2:37, and I didn’t have my phone on me to get the updated delivery time text. Delivery driver didn’t knock when the food arrived and left the food on ground 1/2 hour earlier that what was first given. The food was swarming with ants and chow now would not give a refund for a $65 order that was now wasted.
Show more
Why does this app even exist.
This app was extremely frustrating to use. In my experience, it repeatedly displayed payment errors. After I resolved the issue, everything that had been in my cart disappeared, and none of my selections were saved.
When I tried to submit my payment again, the app told me that I had already placed an order a minute earlier. After waiting as instructed, I tried again, only to receive a "payment declined" message, even though I had entered my information correctly and my card had more than enough available funds. I repeated the process several times with the same result.
Because of this experience, I decided to go to the restaurant in person and let them know what happened. I believe issues like this could cause businesses to lose customers. If I come across another restaurant using this platform, I plan to share my personal experience with them.
When I tried to submit my payment again, the app told me that I had already placed an order a minute earlier. After waiting as instructed, I tried again, only to receive a "payment declined" message, even though I had entered my information correctly and my card had more than enough available funds. I repeated the process several times with the same result.
Because of this experience, I decided to go to the restaurant in person and let them know what happened. I believe issues like this could cause businesses to lose customers. If I come across another restaurant using this platform, I plan to share my personal experience with them.
Show more
They stole my money
I placed an order and was presented with a message that said there would be a follow up email. There was no email, there was no food and they refused a refund because they claimed that my phone number didn’t match their records.
Support is terrible
But the app works
Terrible service
I ordered from a place 15 minutes from my house and was told it would be deliver in 45 minutes. My order is still not here 2.5 hours later despite reaching out to the “customer service” people. Not sure what’s wrong with this app but I would stick to genuinely any other ordering platform.
Do not be fooled by this site!
Horribly misleading!!! Went to order from a favorite restaurant which I hadn’t been to in forever. The first thing that popped up in the search was this site with the restaurant name, picture, & menu all over it, leading me to believe I was ordering from the restaurant. I placed my order, then drive 15 minutes to pick it up. Turns out, this site just had item after item listed that went on forever, so rather than ordering the lunch special I had hoped, I had to scroll forever to find my selection, which turned out not to be my selection at all. In fact, it cost more, & only had half the food items I thought I was getting, or that which I would’ve received had I called the restaurant directly. And for this “ privilege,” they charged me a SERVICE CHARGE! Do NOT be fooled by them! Do NOT use them!!!
Show more
Don’t use
They charged me twice then said I had to contact the restaurant for a refund, yet I used their pay services to order food. I contacted restaurant and they also said there’s nothing they can do since I used a “3rd party site”. First time using this app too, save yourself the headache
HORRIBLE-DONT WASTE YOUR TIME
Horrible app and I wish I could give it a zero! The app has only worked once for me and after that, no matter what restaurant or card I use, it will not process the payments. I have used major credit cards, debit cards and prepaid cards! Nothing works and the only advice they give is to order over the phone. Unfortunately you can’t order delivery over the phone if the restaurant don’t deliver themselves.
Show more
The worst food ordering app
Takes food literally 2 hours to get to you. Couldn’t even cancel the order. By the time the food got there it was disgusting and cold.
Late delivery
Order took an hour longer than the expected 25 minute delivery time. The restaurant ordered from called asking me when I would pick up my food right before they were about to close. I explained to them I ordered it for delivery and it was suppose to arrive a while ago. They said they would sent out my food but by the time it got here it the find was cold and stale. Contacted customer support for a refund but all they offered was a $15 credit for my next order with them. I declined and let them know to keep it as I wouldn’t be using the service again. Customer service was very fast but not worth paying a delivery that takes 3-4 times as long as they advertise when you order.
Show more
No Support
I was charged a delivery fee and my food was not delivered. When I reach out for support I was not given any and was disconnected.
Would avoid
App has no functionality to add an order if you’ve already placed it. And they are rejecting account deletion requests if you’ve don’t reside in a couple of pre-selected states.
Order delivery and non existent customer service
We placed a dinner order for delivery. It took 1 hour and 45 minutes to arrive. Customer service was useless. We will make a point to avoid restaurants that use Chow Now.
Mr. White
Fix your app. It only works 40% of the time when trying to place an order. Won’t let you order to deliver to your home address, while you’re ordering out of city boundaries. Fix this!!!!
WORST CUSTOMER SERVICE
Don’t use ChowNow. They lie about delivery time and “preparation window.” They gaslight you saying you are wrong when they literally can’t even show me any sort of proof on their end. Will never support them again and I advise anyone considering to, think twice.
Insane surcharges
Wow! 7% surcharge to the customer? No thanks!
ChowNow is a Scam
First time ever writing a review. I ordered food from a restaurant that has take out orders handled by ChowNow. I placed an order and it was never delivered. The ChowNow app said the driver cancelled the order, but provided no reason why. The restaurant said the order was picked up, but it was never delivered. Worst of all, when I contacted customer service for ChowNow they refused to issue a refund and instead offered a $25 credit on a $160 order. Complete scam. I’d avoid this service at all costs.
Show more
Theft
Be carful ordering from here. They took my money and never delivered the food. So be very, very careful!
