Terrible service
I ordered from a place 15 minutes from my house and was told it would be deliver in 45 minutes. My order is still not here 2.5 hours later despite reaching out to the “customer service” people. Not sure what’s wrong with this app but I would stick to genuinely any other ordering platform.
Do not be fooled by this site!
Horribly misleading!!! Went to order from a favorite restaurant which I hadn’t been to in forever. The first thing that popped up in the search was this site with the restaurant name, picture, & menu all over it, leading me to believe I was ordering from the restaurant. I placed my order, then drive 15 minutes to pick it up. Turns out, this site just had item after item listed that went on forever, so rather than ordering the lunch special I had hoped, I had to scroll forever to find my selection, which turned out not to be my selection at all. In fact, it cost more, & only had half the food items I thought I was getting, or that which I would’ve received had I called the restaurant directly. And for this “ privilege,” they charged me a SERVICE CHARGE! Do NOT be fooled by them! Do NOT use them!!!
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Don’t use
They charged me twice then said I had to contact the restaurant for a refund, yet I used their pay services to order food. I contacted restaurant and they also said there’s nothing they can do since I used a “3rd party site”. First time using this app too, save yourself the headache
HORRIBLE-DONT WASTE YOUR TIME
Horrible app and I wish I could give it a zero! The app has only worked once for me and after that, no matter what restaurant or card I use, it will not process the payments. I have used major credit cards, debit cards and prepaid cards! Nothing works and the only advice they give is to order over the phone. Unfortunately you can’t order delivery over the phone if the restaurant don’t deliver themselves.
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The worst food ordering app
Takes food literally 2 hours to get to you. Couldn’t even cancel the order. By the time the food got there it was disgusting and cold.
Late delivery
Order took an hour longer than the expected 25 minute delivery time. The restaurant ordered from called asking me when I would pick up my food right before they were about to close. I explained to them I ordered it for delivery and it was suppose to arrive a while ago. They said they would sent out my food but by the time it got here it the find was cold and stale. Contacted customer support for a refund but all they offered was a $15 credit for my next order with them. I declined and let them know to keep it as I wouldn’t be using the service again. Customer service was very fast but not worth paying a delivery that takes 3-4 times as long as they advertise when you order.
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No Support
I was charged a delivery fee and my food was not delivered. When I reach out for support I was not given any and was disconnected.
Would avoid
App has no functionality to add an order if you’ve already placed it. And they are rejecting account deletion requests if you’ve don’t reside in a couple of pre-selected states.
Order delivery and non existent customer service
We placed a dinner order for delivery. It took 1 hour and 45 minutes to arrive. Customer service was useless. We will make a point to avoid restaurants that use Chow Now.
Mr. White
Fix your app. It only works 40% of the time when trying to place an order. Won’t let you order to deliver to your home address, while you’re ordering out of city boundaries. Fix this!!!!
WORST CUSTOMER SERVICE
Don’t use ChowNow. They lie about delivery time and “preparation window.” They gaslight you saying you are wrong when they literally can’t even show me any sort of proof on their end. Will never support them again and I advise anyone considering to, think twice.
Insane surcharges
Wow! 7% surcharge to the customer? No thanks!
ChowNow is a Scam
First time ever writing a review. I ordered food from a restaurant that has take out orders handled by ChowNow. I placed an order and it was never delivered. The ChowNow app said the driver cancelled the order, but provided no reason why. The restaurant said the order was picked up, but it was never delivered. Worst of all, when I contacted customer service for ChowNow they refused to issue a refund and instead offered a $25 credit on a $160 order. Complete scam. I’d avoid this service at all costs.
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Theft
Be carful ordering from here. They took my money and never delivered the food. So be very, very careful!
Horrible
Used this for one restaurant that I loved that wasn’t on doordash, spent a good amount of money for me and work, for the order to be about 2 hours later and the order disappearing from my app. Then I was told by support to request a refund May 23rd, never received refund and was told after contacting about not receiving the refund that was only getting back $5 out of my full order due to a “refund policy” that they apparently won’t tell you about when they suggest a refund and tell you to proceed with it 🤣
I’ll stick to doordash
I’ll stick to doordash
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Poorly Designed App, high fee
App contains multiple bugs that no one seems to care about. The payment system is horrible and does not work most of the time if you choose Apple Pay. Strangely, the app stores the same delivery address multiple times in settings. Then, of course, there’s the app fee which is too high for what this app does. Fortunately, I can order directly from the restaurants this app is affiliated with (the ultimate in “saving the restaurant money”).
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AWESOME
Love it!
No refund on wrong deliveries…
Ordered through this app several times before with no problems, but tonight the delivery driver got my address wrong, despite nochanges to my address. Customer service would not refund my $50 including tip order - claiming I had an incomplete/incorrect address.
passed off fees as ”savings”
the vocabulary found within this app is predatory. trying to make you feel good about paying more fees because it “saves the store money” as if that’s anything a consumer should be concerned about. pure waste of money, inaccurate time and information about stores, etc.
Terrible App
Ridiculous with the overcharging for delivery and uses regular Uber Eats non priority so your food takes over an hour to get to you.
