Very poor app
2.8 is overrating, I’m suffering using the app overseas and always require contact customer support
Horrible
I have CIB banking and OTP apps on the same phone with latest iOS.
Switching from the banking app to the OTP, copying the code, then switching back and pasting the OTP didn’t work at all!
The banking app kept telling that the OTP was wrong. How come??
Now it has to be reinstalled or unlocked or whatever.
I’m not the first one facing this problem.
Considering the other reviews maybe switching the app is causing the problems but now I need to reconfigure with help from call center!?!
Submit a solution here, make the procedures far easier to reset the OTP app and then go and FIX THAT BUG!
How come that a bank keeps presenting malfunctions apps? I’m living abroad and need to rely on easy banking.
Switching from the banking app to the OTP, copying the code, then switching back and pasting the OTP didn’t work at all!
The banking app kept telling that the OTP was wrong. How come??
Now it has to be reinstalled or unlocked or whatever.
I’m not the first one facing this problem.
Considering the other reviews maybe switching the app is causing the problems but now I need to reconfigure with help from call center!?!
Submit a solution here, make the procedures far easier to reset the OTP app and then go and FIX THAT BUG!
How come that a bank keeps presenting malfunctions apps? I’m living abroad and need to rely on easy banking.
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تهريج
كل ما احاول اعمل اي حاجة يطلب سيريال نمبر عشان يتأكتف، بتاع ايه طيب؟؟؟ ماعرفش.
Very bad experience
The code changes when you leave the app, and you have to remember the 6 numbers otherwise the code changes again every time you switch the screen. It should be valid for certain time without changing to give me the chance to use it. It also gives me a wrong code that the online banking app doesn’t accept.
Dealing with this bank from abroad is a catastrophe, can not reach them easily by phone. And you have to visit the branch in Egypt to do simple things. I can not do any transfers as my online banking app reject the otp code from this app, and I can not reach 19666 to solve the problem.
Dealing with this bank from abroad is a catastrophe, can not reach them easily by phone. And you have to visit the branch in Egypt to do simple things. I can not do any transfers as my online banking app reject the otp code from this app, and I can not reach 19666 to solve the problem.
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Frustrating experience
Such horrible and frustrating experience.
So bad
وحش جدا و بطيء و بيهنج و لما تخرج منه الرقم بيتيغر حاجه كدا نضايق
Not working properly
Please fix as not working properly
CIB
The worst bank on earth!!
Useless process and stupid app
The most stupid app I ever seen, not a user friendly at all, interface is non logic, the whole process is do stupid
The worst app ever
You receive the serial number and activation code via sms, when I go to copy the codes every time I have to start over and the application reset itself when it goes in the background. Do better job
Outdated and user-unfriendly
It's 2024. There are a ton better and more secure authentication options than OTP.
Use biometric data, or a PIN, put the authentication already in the mobile banking app.
Use biometric data, or a PIN, put the authentication already in the mobile banking app.
Easy
Useful& Easy to use
Doesn’t work
Frustrating. Malfunctions.
Working but!!!!
It’s working but there is an issue after changing password the new password working and the old one still working also!!!! I removed the app and reactivate it but still both of passwords working!!!!
One of the worst mobile apps i have ever seen.
أسوء تطبيق تعاملت معاه ، معقد وبطئ.
ليه أصلًا احتاج تطبيق غير تطبيق البنك عشان اعمل تحويل عادي داخل مصر، كل بنوك العالم بيتم ارسال الotp تلقائيًا ،مش محتاج كل التعقيد ده والخطوات دي.
سئ جدًا جدًا وعيب علي بنك بالحجم ده في ٢٠٢٣ يكون ده شكله و دي طريقة تشغيله.
لا يستحق اي نجوم.
ليه أصلًا احتاج تطبيق غير تطبيق البنك عشان اعمل تحويل عادي داخل مصر، كل بنوك العالم بيتم ارسال الotp تلقائيًا ،مش محتاج كل التعقيد ده والخطوات دي.
سئ جدًا جدًا وعيب علي بنك بالحجم ده في ٢٠٢٣ يكون ده شكله و دي طريقة تشغيله.
لا يستحق اي نجوم.
Stupid
This is by far the stupidest token app I’ve ever had to deal with. I had it activated and suddenly it’s requesting reactivation and it won’t even let me. It’s glitching and every time I have to contact the call center, delete the app and re-download because it won’t let me finish the activation. It’s a complete waste of time. This bank is stupid and is of the worst service.
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Doesn’t work with +971 numbers
I don’t know how to receive the OTP to activate the Token App. You can make it work with email as well so if the number for any reason not working still the OTP will land the email, please solve that issue
Gr8
Gr8
Just not working on IPhone 12
Simply designed to frustrate the user and security doesn’t mean lack of user experience
Frustrating
After recent update for iPad iOS 13.1, facial recognition is no longer working.
