Very poor app
2.8 is overrating, I’m suffering using the app overseas and always require contact customer support
Horrible
I have CIB banking and OTP apps on the same phone with latest iOS.
Switching from the banking app to the OTP, copying the code, then switching back and pasting the OTP didn’t work at all!
The banking app kept telling that the OTP was wrong. How come??
Now it has to be reinstalled or unlocked or whatever.
I’m not the first one facing this problem.
Considering the other reviews maybe switching the app is causing the problems but now I need to reconfigure with help from call center!?!
Submit a solution here, make the procedures far easier to reset the OTP app and then go and FIX THAT BUG!
How come that a bank keeps presenting malfunctions apps? I’m living abroad and need to rely on easy banking.
Switching from the banking app to the OTP, copying the code, then switching back and pasting the OTP didn’t work at all!
The banking app kept telling that the OTP was wrong. How come??
Now it has to be reinstalled or unlocked or whatever.
I’m not the first one facing this problem.
Considering the other reviews maybe switching the app is causing the problems but now I need to reconfigure with help from call center!?!
Submit a solution here, make the procedures far easier to reset the OTP app and then go and FIX THAT BUG!
How come that a bank keeps presenting malfunctions apps? I’m living abroad and need to rely on easy banking.
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تهريج
كل ما احاول اعمل اي حاجة يطلب سيريال نمبر عشان يتأكتف، بتاع ايه طيب؟؟؟ ماعرفش.
Very bad experience
The code changes when you leave the app, and you have to remember the 6 numbers otherwise the code changes again every time you switch the screen. It should be valid for certain time without changing to give me the chance to use it. It also gives me a wrong code that the online banking app doesn’t accept.
Dealing with this bank from abroad is a catastrophe, can not reach them easily by phone. And you have to visit the branch in Egypt to do simple things. I can not do any transfers as my online banking app reject the otp code from this app, and I can not reach 19666 to solve the problem.
Dealing with this bank from abroad is a catastrophe, can not reach them easily by phone. And you have to visit the branch in Egypt to do simple things. I can not do any transfers as my online banking app reject the otp code from this app, and I can not reach 19666 to solve the problem.
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Frustrating experience
Such horrible and frustrating experience.
