New update sucks
It seems that the new update now shows pending transactions as if your debit card was like a credit card. Please remove this as no one is happy with it.
A very bad experience so far…
The iOS version of this app is very, very bad. Connectivity issues and errors all the time. As a new client dealing with such low quality product, I have to say that it is a very underwhelming experience. You can even find unofficial videos on social media troubleshooting your app. Many of them. You should be concerned.
Show more
Keeps Freezing
Terrible app. Freezes on the same screen every time I try to view my balance. Way too many prompts trying to get you to use additional features as well.
Customer Service
App is okay, customer service thru phone sucks. AI voice assistant is useless and it takes TOO long to talk to somebody. First they give you all these BS options and ALOT of useless promotions. Took up my whole 45min break and still haven’t talked with anybody. I am closing my account in a month because of this.
Show more
Accepting interac transfers issue
Upon accepting interac transfer and choosing the corresponding bank [cibc] the page in the bank app fails to open showing a white blank screen. The only course of action for us is to try again until it works. Sometimes it can take up to 14 retrys before it works.
Sometimes it logs you in but the page to choose the bank account you want to deposit it at never shows up and we have to re accept the transfer until works.
The error seems to get worst every update. Please fix
Sometimes it logs you in but the page to choose the bank account you want to deposit it at never shows up and we have to re accept the transfer until works.
The error seems to get worst every update. Please fix
Show more
Confusing credit card payment information led me to pay twice
The way cibc app displays credit card statements is extremely confusing. It caused me to make an unnecessary second payment because the app continued displaying Amount Due after I have already paid it.
Try NEO
Seems like this app is always down when you need it. The millions of dollars they make off their customers every year they still can’t figure out how to build a proper app
Mostly issues with app
I have really important transaction today now site and app both have tech issues.
Always under maintenance
Such a big bank, but the app has such poor quality..very slow and always under maintenance
Not operational Crash report
Error code 0140 unable to e-transfer and/ or change PIN on debit card. iPhone 15 iOS 26.7
Love
I find this app far superior to the Rbc Bank. My accounts tell me exactly what’s in them when I make a purchase it shows what was in them and what came out. And it shows who I bought from right away instead of saying. Visa debit purchase or retail purchase and until a few days later like Rbc does. I would recommend this to all my friends if I could, but they all have banks already and they refuse to switch.
Show more
Great
Great app! Great security features, just wish global transfers weren’t down so often.
Bad
Customer servise is so bad waiting time too long on live chat and phone call. The agent suggested to schedule a callback asking from bot. But the bot said they don’t callback for that service.
Unusable in public—Zero privacy for your money
Good service, but terrible app privacy.
The actual banking service is good, but privacy is something you desperately need to look into. It is a huge security risk that the app instantly flashes all account balances on the screen with no option to mask them. Adding a simple eye icon to hide or blur balances on the dashboard is just a small fix for the app, but it makes a massive difference for user safety in public. Leaving 1 star until this basic privacy toggle is added.
The actual banking service is good, but privacy is something you desperately need to look into. It is a huge security risk that the app instantly flashes all account balances on the screen with no option to mask them. Adding a simple eye icon to hide or blur balances on the dashboard is just a small fix for the app, but it makes a massive difference for user safety in public. Leaving 1 star until this basic privacy toggle is added.
Show more
Expense category is useless in INSIGHTS
The insight section of your app is useless. How hard could it be to add a user friendly interface so i can quickly figure how much i spent on groceries in a certain period!!!
Transfers broken
Since the last app update, I’m unable to transfer money from my USD account, I have to use the website version for banking now which is frustrating
☺️
I’ve been with CIBC since 1997, and I haven’t had any issues with them.
Good
Very good
suggest
pls add a widget where u can view balance from home screen
Never works
Please fix your app.
