Keeps Freezing
Terrible app. Freezes on the same screen every time I try to view my balance. Way too many prompts trying to get you to use additional features as well.
Customer Service
App is okay, customer service thru phone sucks. AI voice assistant is useless and it takes TOO long to talk to somebody. First they give you all these BS options and ALOT of useless promotions. Took up my whole 45min break and still haven’t talked with anybody. I am closing my account in a month because of this.
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Accepting interac transfers issue
Upon accepting interac transfer and choosing the corresponding bank [cibc] the page in the bank app fails to open showing a white blank screen. The only course of action for us is to try again until it works. Sometimes it can take up to 14 retrys before it works.
Sometimes it logs you in but the page to choose the bank account you want to deposit it at never shows up and we have to re accept the transfer until works.
The error seems to get worst every update. Please fix
Sometimes it logs you in but the page to choose the bank account you want to deposit it at never shows up and we have to re accept the transfer until works.
The error seems to get worst every update. Please fix
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Confusing credit card payment information led me to pay twice
The way cibc app displays credit card statements is extremely confusing. It caused me to make an unnecessary second payment because the app continued displaying Amount Due after I have already paid it.
Try NEO
Seems like this app is always down when you need it. The millions of dollars they make off their customers every year they still can’t figure out how to build a proper app
