App stinks
From day one, this app never recognizes my ID number. Never was able to log in since Jan. 2025 and now it’s sept 2025!
Can’t log in
Program continually says my id and password are incorrect.
Defective Application
This application is badly designed and is full of bugs and problems. It truly is a shame for big corporation like Cigna to release a product like this. I would have given it lower score if it was available.
No funciona
La abro y no funciona
Keeps hanging without any message inUI
Not user friendly
Buggy
The app freezes all the time. It’s unfortunate because otherwise it’s easy to use.
Time to update the app!
Cigna need to invest in this app as it’s not fit for purpose in 2025, regularly crashing and seriously clunky. Clients paying big premiums shouldn’t have to put up with this.
Recurrent bugs , no functionality
Doesn’t remember sign in. But always ask if you want to be kept signed in. Keep asking to check if I have the latest app which I have.
The app doesn’t make things faster or more intuitive than accessing the website from a browser on my phone. It’s totally useless and cumbersome.
The app doesn’t make things faster or more intuitive than accessing the website from a browser on my phone. It’s totally useless and cumbersome.
App not working
The app is impossible to use as it constantly crashes. Very frustrating
Keep me signed in!
What part of “keep me signed in” do you not understand?!
Buggy
A truly terrible app. Works only 50 percent of the time.
A poor app for a global company
This app should be easy to design but sadly has not been. The focus should be on the basics - claims and reimbursements - but instead is difficult to use and CONSTANTLY throws you out requiring you log in again. The addition of two-factor authentication has made it UNUSABLE.
Unable to login
With the latest update, the link to verify the onetime code is not visible on the iPhone screen making it impossible to login
App is unusable
All of the other reviews on this app are spot on. I can’t log into the app, but I have no problem logging into the website on desktop. Every time I attempt to log in, it says “invalid username/password.” But again, that same password works on desktop.
Crash prone and getting worse
I’ve been using this app since 2021 and it always was a little buggy. In the past year it has gotten worse and worse, to the point that it’s unusable with my new iPhone 17 Pro. Cigna really needs to support their app better; unless this is a way to reduce claims from their customers.
FILE access not possible
Only photo upload of receipts/ invoice/Rx available and it’s not possible to access the FILE folder. Not ideal. I keep waiting for it in future updates but it’s not happening. Please update.
Terrible Insurance
WORST SERVICE EVER.
Anything takes ages, no one has capability to understand or help. Processes are complicated, there are too many steps, digital products aren’t working. As if the firm is trying to set bureaucratic barriers to lower insurance usage, hoping people would be worn down. It’s NOT HELPING anyone get treatment.
Anything takes ages, no one has capability to understand or help. Processes are complicated, there are too many steps, digital products aren’t working. As if the firm is trying to set bureaucratic barriers to lower insurance usage, hoping people would be worn down. It’s NOT HELPING anyone get treatment.
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Unbelievably bad!
The app is simply not functioning. One spends hours trying to log in all the information and regularly gets logged out and have to try again. Unacceptable!
Keeps crashing and signing out.
Fix the app!!!!!
Unusable App!!!
I keep getting logged out of the app repeatedly while trying to file my claim. I have just spent more than an hour trying to submit one invoice in one claim. And noting how many other users have been complaining about the same issue for years, I really wonder why Cigna is not fixing these basic issues. Customer interface at its very worst.
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