It’s so bad you cannot even log in
Very poor
Login button not accessible
On the login page, the login button is at the bottom of the page and on my phone (iPhone 12 Pro) is not visible. I cannot access it. Please advise. Thanks
App is a joke..why even put something like this out??
The latest update has the login button below the screen so you cant even hit the button to login.. makes me want to change my policy app is so bad. Better to not even have an app than to release something so pathetic.
Terrible
Formatted so can’t login—the button is completely off screen
Useless
Cannot log in because the log in button does not fit on iPhone screen
Beyond bad
Truly awful app. It keeps logging me out (within minutes of last login) and never remembers my login details. Scheduling an appointment through the app is impossible as after requesting a phone consultation I still need to fill out a separate form outside the app to select a callback time slot. The worst healthcare app I have ever used.
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Worst healthcare app
Ever other insurance provider I’ve had previously offered an efficient and user-friendly app to streamline policy coverage and care. This is the worst I’ve ever seen. Starting with signing in, lack of Face ID integration requiring email otp every time, does not have any policy information, no way to save member ID to digital wallet or capacity to access benefit information or submit claims outside of the portal. There seem to be multiple apps for different things? This whole system is totally antiquated and a big company like Cigna really needs to do better to keep up. I was told they’re working on a big overhaul to update and hope this is true - developers, please listen to feedback.
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App does not launch visits
I downloaded the app with the sole purpose of launching a visit. When I attempt to launch the visit it says ‘oops something went wrong’.
I call customer support to report it, they ask me when a telehealth provider can call me. I say, tomorrow afternoon and proceed to get 3 phone calls that same evening (when I said I was unavoidable). Followed by ‘sorry we missed you’ emails and a request to rate the service.
This app has ONE job. Do better Cigna. With as much money as you make from premiums, invest back into this app to ensure its functionality at minimum works.
I call customer support to report it, they ask me when a telehealth provider can call me. I say, tomorrow afternoon and proceed to get 3 phone calls that same evening (when I said I was unavoidable). Followed by ‘sorry we missed you’ emails and a request to rate the service.
This app has ONE job. Do better Cigna. With as much money as you make from premiums, invest back into this app to ensure its functionality at minimum works.
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Terrible
It’s just terrible, this app doesn’t match procedure provided by the customer support team! I cannot login to get help when it’s needed. You are terrible!!! I would rate you minus star if such option will be available.
Doesn’t’ work
This APP doesn’t event work! After you log in and inout your OTP everything just freezes. Cigna should just completely remove and trash this App.
should be 0 stars
Wow I just downloaded the app because i’m too sick to go to the doctor physically and I only have one word. Wow. it’s 2025 guys, how is it possible to have an app this horrible belonging to a huge health insurance company. So many bugs, so frustrating to use, do better cigna
Horrible.
I am Cigna Global Customer and the app simply will not work. Multiple login failures, hangs, crashes. Horrible app. Deleted it.
still useless
Saw a review from 4y ago that called this app useless. I am sorry to say that it is still useless. All I can get out of it when trying to book an appointment is "oops something went wrong - we are working on it", just like reported 4 years ago.
Rubbish app and worse support
Like others I have spent days trying to log into the app. My details are not recognised. However I can use the very same details to log in through a web browser. People at customer support are pleasant and apologetic, but fail to understand the simple issue. On top of that, call after call drops out while speaking to support. Heaven help me if I actually need medical assistance as opposed to a simple IT problem in Cigna’s side.
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Worst App ever
Doesn’t go beyond updating password.
I can’t login, what a horrible system specially when health and illness are involved
I can’t login, what a horrible system specially when health and illness are involved
Won’t accept credentials
This app has been consistently rated as useless, but I figured I’d give it a try anyway. Nope. It is useless. Why is Cigna still promoting it? Haven’t they seen the overwhelmingly negative reviews?
This app is a joke if I could give -1 I would
The app has nothing on it except 404 errors. I can’t believe this is GDIT solution to wellness for its international employees. I hope no one is actually getting paid for this!
Not fit for purpose and no desire rectify this
If you have any alternative access to medical care, use it rather than this app. Nine months and no resolution to access issues.
When IT staff can tell a customer that they will not receive medical care for 2 weeks because of an IT issue, there is something broken not just with the app, but with the company.
When IT staff can tell a customer that they will not receive medical care for 2 weeks because of an IT issue, there is something broken not just with the app, but with the company.
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Terrible!
Get all the way through requesting appointment then get an error message. Good thing I’m not that sick. This is the worst app I have ever used. Junk it and start over.
Worthless
Scheduling phone or video consultation not working. When you select time it just loops with no action.
