Principal payment????
Cinch makes it nearly impossible to make a principal only payment. Seems shady for a financing company. App also seems outdated and needs a refresh.
Poor access
Fix the website so that I can have alternate access methods e-mail and text messages.
Do not recommend
I am very disappointed in this app. I would like to put my new vehicle on auto pay, but I tried to set up an account, and it won’t save it. I tried again, using the same email, and it says this email is already registered. So then I went to, forgot my password. Got the reset sent to my phone, and click the link. I just used the generic strong password and my phone saved it. Tried to login. And it won’t take it. Keep saying that the email or password is wrong.
I have done this so many times that it has locked me out. I do not recommend the cinch app. It is just very frustrating! I am going to have to call every month to make my payment.
I have done this so many times that it has locked me out. I do not recommend the cinch app. It is just very frustrating! I am going to have to call every month to make my payment.
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Worse company
Cant login. Says reset password. Did that. Says we’ll send you a verification code. Never sent. Then says we’ll call you with automated verification code. Never received. 20m on hold with customer service who says your provider is blocking phone calls and text messages. WHAT???
Fees
downloaded the app only to find out that they charge a $4.95 fee to do a single bank account payment (which costs them virtually nothing). Would advise against using the app given the extraordinarily high fees
3+ yr user
I’ve been using this app for close to 3 years and I’ve found simple and easy to use. Not much lagging and sign in to user account immediately. Thanks for making it user friendly without much extra work. I wish all apps were this simple. A+!!!
Don’t trust the app
No account changes made in the app affect your account. Does not matter if you change the bank account it drafts out of or the draft date. It does not update your account. I confirmed this when speaking with their customer service. Do not use this app. If you need to make any account changes it needs to be done on their website.
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No point in using this app
You get charged a $4.95 convenience fee just to make a payment - may as well do it through your bank. If I had known this I would of just financed through another bank and still considering refinancing for this reason . No bank should be this hard up to nickel and dime people to make a payment.
Can’t even upload the app
I was so excited when I found the Cinch app in Apple Store. I downloaded the app and registered my account . I went on my screen to find the app so I can remove it to my bill folder and there was no sign of it. I had to do this 3-4 times to realize the app is not saving on my iPhone. Every month I had to go to App Store, type cinch in search box and hit enter for it to come up. There is no support for the app users either. What is going on????
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Charges
It charges you $10 to make a payment through the app!!! Wow!
Not good
No payments towards principal available on this app
No principal payment option
App doesn’t allow for you to make principal only payments at all even on the website it’s the same thing no option. To me that’s shady as every auto finance app I have encountered so far allows you to make principal payments. It’s like they deliberately make it a hard process in order to discourage it.
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Password
It’s not working for me as well. I can’t sign into my account. OMG
Completely useless app
I wish I could make a payment through the app, but after multiple re-downloads and numerous attempts for I’m completely to open the app or use it. The app is so disappointing I’m going to refinance my truck and the app is a huge reason.
Doesn’t work on new iPhone
I’ve had too many problems with this app. I have downloaded and reinstalled it multiple times, and I can’t even sign in. I was able to use the app before, but ever since this update it has caused some problems. I hope they fix this soon because this is ridiculous 😡🤬
Principle Balance Payments
I would love to be able to make payments online towards my principal balance. Mailing a check to CUL to reduce the principal balance is very inconvenient.
Unsafe app
My Norton app will not let me use the app. It keeps saying it’s unsafe it worked when it first came out but now nothing. I can’t pay online or on the phone.
It’s been a long time coming
I’ve been waiting on this app for the longest. Now I that I have it, I can finally get rid of the web browser bookmark. The only thing that is missing is security features like: pin code, faceID, TouchID, etc. other than that, I am 100% content.
CULS
Basic app but seems to get the job done with no problems.
