My apologies
All issues were fixed and the reason explained. Thank you for being one of the good ones, Cinergy.
Unfortunate bug
Love a bug free trip to Cinergy. However, Sometimes when I’m using this app and while I’m at the theater and trying to place an order for food, the cart icon disappears and I’m unable to press icon and it becomes a pain in the neck to try to order food or use the app.
Fix it please 🙏 then I’ll change my review.
iPhone 14 Plus, latest updates always.
Fix it please 🙏 then I’ll change my review.
iPhone 14 Plus, latest updates always.
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Excuse me!?
No notice and suddenly you can’t view showings or purchase tickets through the app or website.
I’ve paid the membership fee for this month and I can’t access my perks? Also, I can’t even cancel it through the app. Not to mention that buying tickets through the provided fandango comes with a buggy web experience, forced adds, and further attempts at their own membership without ways to utilize Cinergy’s!
What about a refund? Proper notice of what’s going on? Literally anything!? Excuse my out of character annoyance but this is screwed up corporate BS that doesn’t involve, consider, or notify the consumer of anything despite them being effected. Screw that and this app until these issues are handled.
I’ve paid the membership fee for this month and I can’t access my perks? Also, I can’t even cancel it through the app. Not to mention that buying tickets through the provided fandango comes with a buggy web experience, forced adds, and further attempts at their own membership without ways to utilize Cinergy’s!
What about a refund? Proper notice of what’s going on? Literally anything!? Excuse my out of character annoyance but this is screwed up corporate BS that doesn’t involve, consider, or notify the consumer of anything despite them being effected. Screw that and this app until these issues are handled.
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Trash
I can’t sign in and when I try to change my password it says my email isn’t recognized..try to sign up with a new email and there’s a system error. Stupid!
UNBELIEVABLE !!!
I literally just got 4 tickets to Coyote vs Acme for ZERO DOLLARS !!! - that generally would cost around $40/50 before food !! I will never not be a platinum member
Prices
Tickets are little high on line well the extra charge Figured more ppl would buy on line if they didn’t have that charge
Issues Ordering Tickets
App needs major updates, the process to purchase tickets is frustrating and clunky, the payment screen takes an excessive amount of time.
Loyal Customer
Love this place however something has to be done about the sound. Like the movies sound like I'm watching it at home on my tv, not to mention you can hear absolutely everything someone says a couple rows over because it is so low. Also, would love if they just gave us a button to order extra sauces and napkins so you don't have to interrupt the theater for something like that.
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Do better
This app sucks. I always have issues with it.
Not helpful
The fact you can’t order a coke or popcorn through the app to your seat is just not helpful.
Needs improvement
When ordering food in the theater, you have to keep going in and out of the order if you don’t purchase right away. And, it spins forever when you finally do pay for food, so much so, you have to double check your email to make sure it went through. The UI is awful.
App glitchy
Attempted to purchase tickets to new spider man movie today and app kept giving error, attempted on and off WiFi, once in movie theatre app drastically slows down at times requiring closing app to get to function correctly, if this continues will completely cancel my membership and avoid Cinergy, it’s a movie ticket not rocket science
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Review
Best Cinema ever
Seating needs improvements
Expesive convience charge & not enough handicap accessible seating
Review
Food was good movie was great but when ordering it sucks
Compra
Todo muy fácil
Movies ✨
I love how convenient it is!!!
Great!
It’s great and easy to use! I just don’t like how it’s kind of slow and laggy sometimes. But, still a 5
Terrible App
I love the concept but the app itself is terrible. My family loves cinergy but the food ordering experience is always frustrating and last night was extra horrible. I couldn’t get the (very long detailed) order to checkout. It kept spinning and then would come up with an error. I ended up trying on two different kiosks before finally having to go to the front desk. Apple Pay wouldn’t work so I had to go back to my seat to get my credit card. I almost missed the first part of my movie. It sued to be so much better when you could add your food ahead of time but now you can’t do that and have to use time at the theater to try to get this awful app to work. I never can use the app to scan the QR code for tickets bc it takes too long to pull up. I always screen shot it and use the photo. The ad in the theater for the app says it does all kinds of things it doesn’t do. There’s not a help button for starters. Really frustrated with this whole thing. We may end up going to a different theater from now on
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Our Go-To Theater
My boyfriend and I love Cinergy! It is our go-to theater. It is clean and we love the seats. The service is awesome too. The staff are friendly and helpful.
