Slow APP due to Recent Update
Your recent APP update added an animated feature requesting, “Let’s Chat!’ The animation takes a second or three to load and display. This does nothing except prevent members from signing on for two or more seconds. If you need to set up a waiting room due to excessive load, do that! Otherwise stop slowing down things.
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Crashes
App does not work, like at all. I downloaded it and it crashes a few seconds into startup
How is this a real financial institution
The amount of bush league BS I’ve dealt with
Worthless after recent updates
Started out as a great app several years ago, but now since the recent updates over the last year, the app has slowly gotten into the point where nothing loads, there’s constant errors, and the app crashes. Now as of today since the most recent update, I can’t even access it because it doesn’t load at all.
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Won’t open on iPad
Since ~July 2025 this app no longer opens on iPad. Please fix it!
Not working anymore
The app has not been working for the past month
App is not loading anymore
I’ve tried countless times reloading and redownloading this app but it doesn’t let me log in to my account.
Worthless on iPad
This app may work beautifully on a smart phone, but on my iPad, it fails when it comes to BillPay. After logging on and selecting BillPay, I’m thrown back to the logon screen, but then told I’m unauthorized to proceed. Even using the app for other functions is hit or miss.
Terrible
Doesn’t even let you access your account half the time. In dire need of a rework.
Still can’t get into it.
I’ve been trying for two days and the moment I tap on it, it shuts down. There seems to be more bugs to fix people.
Please do so asap!
Please do so asap!
App crashing
Cccu needs to work with their vendors to rebuild the app. Constantly crashes, buggy, unable to make transfers.
Broken
This app simply doesn’t work. I haven’t been able to access my account for ages. Kicks me out, locks me out every time. Won’t let me change my password when they suggest I do that.Bummer!!! All I can sayj is I do not have this problem with any other app I use.
Good but update dropped functionality
This was a good app, but the last update for the iPad lost the ability to view the app in landscape, which is how most people do it when they’re using their keypad. Called customer care and they said they were working on it, but that was over a year ago still waiting on it very disappointed as I find it difficult to use in portrait mode on my iPad.
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Randomly Goes Down For Hours
This app is so awfully buggy. It will go down and not let me in for hours. I’m currently trapped at a gas station because I need gas, and i keep all my money in my savings so I can’t login just take it out when I need it, and now I can’t login. I am afraid it won’t be fixed until tomorrow, because they have just the worst hours, they AND their help lines close at 5pm. I think thats absurd, something needs to be open that has a human on the other end 24 hours when it comes to things like managing peoples money. So disappointing, this needs to be fixed. Unacceptable.
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Constant Crashing
App consistently crashes nearly each time I make transfers. Next time I log in it reads “unknown error has occurred”.
App is slow and takes 10+ seconds to log in when using FaceID.
App is slow and takes 10+ seconds to log in when using FaceID.
Some good, a lot of bad
Design is very poor for it being 2024. Allows basic things like seeing balances, check deposit, and making transfers. However, the log in is confusing/poorly designed, and there are a number of important functions that are either difficult or impossible to access like viewing secure messages.
FIX THE APP NOT THAT HARD
Please fix this app before I could see quick access and use card control and now it don’t work since I logged out once!!!!
Frustrated
Can’t even sign in my account. I’ve tried to sign in and every time I do it kicks me out. I’ve called the bank a few times and they took information. They informed me IT will reach out. It’s been at least 6months and the issue has not been resolved. I’ve tried to delete the app and reinstall but no luck. I can view my account on a computer but not on my phone. I give up!
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only portrait mode on iPad
This app only has portrait mode. That makes it horrible to use on the iPad. I submitted a comment and was told to delete and reinstall for landscape mode, it had been updated. Nope. Only portrait mode.
What a piece of ****
Mobile deposit never works. The camera never lines up with the check and the app is always crashing.
