Cityscoot User Reviews

Name: Cityscoot
Rating: 1.64 (25 reviews)

Cityscoot

CITYSCOOT

🔧 Utilities

✈️ Travel

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Don’t waste your time

I was told by a friend they have the best quality scooters so was excited to try. Unfortunately, you most likely will not be able to get through their registration process as it is broken. It is impossible to get your phone number confirmed and they have no system in place outside the broken section of their app to do it. Contacting support is a waste of time unless you like lots of auto generated messages that won’t help you. Do yourself a favor and download Cooltra instead. Very easy setup. Scooters might not be as nice but at least you can get one to ride.

Dmorg1984

3 years ago

Awful

As per other reviews .. you enter phone number but NEVER texted the application code worse than useless ..don’t bother
Get Cooltra !!!

Sean JG

3 years ago

TERRIBLE CUSTOMER SERVICE

To begin, I purchased a 24hr unlimited ride day pass which was verified with my bank. I rode the scooters around for the day. Come to find out the company had charged me by the minute for the entire day. What was supposed to be only 30 euro turned into 150 euro. When I spoke with customer service I was told they would refund the difference to me. A few days later I called to check the status of the refund and was told there was nothing they could do because it was my fault that happened. To conclude, this company lies to you and is preying on tourists that don’t speak French to steal their money. GO THROUGH LITERALLY ANY OTHER COMPANY SAVE YOURSELF TIME AND MONEY!!!!

0wennm

3 years ago

“Network problems”

I’m in Paris for a week and thought I would look around using a CityScoot. Got the app, filled out all the info and searched via the map for one that is available. When trying to book the scooter, everyone of them says “experiencing a network problem,” this occurred for a half dozen scooters throughout the city.

If the customer can book a scooter, how does this business survive? I spent a frustrating few hours looking which I will never get back.

A'aninin

3 years ago

It’s a scam

They don’t let you end your ride unless you call and will make you pay. The App is bugged and will log you out each time you browse the App. I can’t believe someone is actually working there and proud of such a junk. Ask for your data back, don’t trust them.

Maxim6001

3 years ago

Impossible to register

Simply the most complicated, convoluted process

amirosane

3 years ago

Horrible app - horrible experience

Impossible to use the app.

find another job

4 years ago

HORRIBLE EXPERIENCE

I have had an unbelievably horrible experience with CityScoot. They make it nearly impossibly to end the ride and then have charged me for all of that time after I repeatedly (four times) messaged customer service in order to end the ride. They never responded to most of my messages and have still charged me for time I spend waiting for the ride to end. The number you call provides no English option. I tried to download the app and sign into my account on my friends phone. They emailed me for security reasons saying please approve this sign in via the SMS we sent but they never sent an SMS. Overall terrible service and I am still waiting for my refund!

Ben258

4 years ago

Response from developer

Hello, please write us at assistenza@cityscoot.eu and we will provide you the refund of the ride. We are sorry for this. Plus, in order to protect your account the 2FA authentication is mandatory for us. If you haven't received any text message we will be able to recover your account. No worries, everything will be back on track!

Does not work for US residents

They let you get ALL THE WAY through the registration process before telling you that US drivers licenses do not qualify.

Unless you have an EU license, you’re ineligible.

G..a

5 years ago

Response from developer

Hello, if your license is not qualify you should contact our support center. They will be able to help you to end the subscription process. Please send an email to contact@cityscoot.eu

Impossible to register

Entirely stuck in the registration process. On my iPhone : an error occurs every time I try to upload my document. On my Android, I’m stuck at the password verification stage (it’s verifying but never confirming that it’s the same password). Very frustrating.

pierr0oooo

5 years ago

Response from developer

We are really upset that you are dissatisfied with the app. Please write to contact@cityscoot.eu, our agents will be able to help you and enable your account.

Reliable and convenient, overpriced

The app and the motorcycles are very reliable. Easy to use. There is definitely no more convenient means of transport in Paris.
Congrats to the team ( dev and ops), you did a fantastic jobs.

Update : the price has skyrocketed. It is a sign of no-respect for their clients.
It is not a good deal anymore. Very sad.

Hubert FR

6 years ago

Response from developer

Thanks for your concern, we understand how you feel. This new price comes into effect so that we can continue to offer the service. Since our launch in 2016, the price had changed only once (+1cent/minute). The fleet has grown from 100 to more than 6,000 scooters, with all the human and material resources that go with it to operate and offer you a loaded scooter in good condition. This is a must for us.

Highly unethical company

Cityscoot does not give an option to delete your account or delete your financial info from their app. I have sent three emails to them regarding this and have waited weeks with no reply. I do not recommend using them.

steezyyylovesizzi554

6 years ago

Response from developer

Hello, we of course allow you to delete your profile infos. I'm sorry to hear you haven't got an answer on that. If you cannot wait, please call us at 0969362026 if you're in France and 02 94 75 84 91 if you're in Italy

Worst app ever. Cannot even log-in after 3 months of trying

I tried to sign up to use this company’s service. After a painful process to register, I finally received a congratulation email stated that I am set to go. Then I tried to log in, the app keeps asking for validation through a SMS, which I never received! After 30+ tries, I gave up! Good luck, citiScoop!

Nguyenpac

7 years ago

Response from developer

We're sorry about what occurred, sometimes it can happen with international phone codes. But we can fix your problem. Just call our customer service or send us an email at contact@cityscoot.eu, we'll take care of it!

Terrific

This is the best option if you want to use electric scooters in Paris. Super reliable and the best price on the market per min

Thibault v

7 years ago

Horrible

Horrible do not use! Impossible to sign up and takes forever and the app is confusing and I called and emailed and they did nothing to help me get set up! What a waste of time and horrible app!

pk5100