RUN🏃♂️🏃🏼♀️🔪🩸DO NOT RENT FROM VIRTUO
Your rental car will be USELESS for a significant portion of your rental because Virtuo controls access to the vehicle through their app/software, and in my experience, the car repeatedly WOULD NOT START.
I cannot overstate how horrible this experience was.
Every single time I stopped the car, I had to worry about whether I would be stranded when I tried to start it again. And repeatedly, I was.
I had to contact Virtuo customer service over and over and wait roughly HALF AN HOUR for them to get the car working again.
I got stranded at a gas pump for about 30 minutes because the car would not restart.
I was afraid to even stop the car to GO TO THE BATHROOM because I had no confidence that it would start again afterward.
I rented this car specifically because I had an appointment I needed to get to. At the very beginning of the rental, THE CAR WOULD NOT START, and I ended up about an hour late to the appointment that was the entire reason I rented the vehicle in the first place.
Then, after my appointment, the car WOULD NOT START AGAIN.
I was in France on a trip I had flown more than 12 hours to take. I had specifically planned to go enjoy the beach afterward, something that was genuinely special to me and that I may never have the opportunity to experience in the same way again. Instead, I spent that time trapped dealing with Virtuo’s broken system.
Virtuo took something that should have made my trip easier and turned it into a constant source of stress.
And the entire rental process is absurdly hands-off on their end. You deal with the pickup yourself. You deal with the return yourself. You deal with their app. Then, when THEIR TECHNOLOGY FAILS, you are the one stranded somewhere desperately trying to get customer service to make the car function.
A rental car that you cannot reliably START IS NOT A FUNCTIONING RENTAL CAR.
After repeatedly stranding me, making me late, ruining my plans, wasting a substantial portion of my rental, and making me afraid to turn the car off, Virtuo refused to properly refund me.
Their solution?
Approximately $30 IN VIRTUO CREDIT.
You have got to be kidding me.
Why on earth would I want credit toward ANOTHER RENTAL from the company whose car repeatedly left me stranded?
That is not meaningful compensation. It is an insult.
I paid for a functioning rental car. What I received was an overpriced vehicle that I could not depend on to start, paired with a system that forced me to repeatedly contact customer service just to make the vehicle usable.
Virtuo fundamentally failed at the ONE THING a car rental company absolutely has to provide: A CAR YOU CAN ACTUALLY USE.
I would never rent from this company again. I would not recommend Virtuo to a friend, family member, coworker, stranger, or frankly anyone whose travel plans matter to them.
If you have an appointment, flight, reservation, day trip, beach plans, or ANYWHERE YOU ACTUALLY NEED TO BE, do not trust Virtuo with your transportation.
Rent from literally almost anyone else.
Virtuo was easily one of the worst travel experiences I have ever had, and I strongly recommend that travelers RUN THE OTHER WAY.
I cannot overstate how horrible this experience was.
Every single time I stopped the car, I had to worry about whether I would be stranded when I tried to start it again. And repeatedly, I was.
I had to contact Virtuo customer service over and over and wait roughly HALF AN HOUR for them to get the car working again.
I got stranded at a gas pump for about 30 minutes because the car would not restart.
I was afraid to even stop the car to GO TO THE BATHROOM because I had no confidence that it would start again afterward.
I rented this car specifically because I had an appointment I needed to get to. At the very beginning of the rental, THE CAR WOULD NOT START, and I ended up about an hour late to the appointment that was the entire reason I rented the vehicle in the first place.
Then, after my appointment, the car WOULD NOT START AGAIN.
I was in France on a trip I had flown more than 12 hours to take. I had specifically planned to go enjoy the beach afterward, something that was genuinely special to me and that I may never have the opportunity to experience in the same way again. Instead, I spent that time trapped dealing with Virtuo’s broken system.
Virtuo took something that should have made my trip easier and turned it into a constant source of stress.
And the entire rental process is absurdly hands-off on their end. You deal with the pickup yourself. You deal with the return yourself. You deal with their app. Then, when THEIR TECHNOLOGY FAILS, you are the one stranded somewhere desperately trying to get customer service to make the car function.
A rental car that you cannot reliably START IS NOT A FUNCTIONING RENTAL CAR.
After repeatedly stranding me, making me late, ruining my plans, wasting a substantial portion of my rental, and making me afraid to turn the car off, Virtuo refused to properly refund me.
Their solution?
Approximately $30 IN VIRTUO CREDIT.
You have got to be kidding me.
Why on earth would I want credit toward ANOTHER RENTAL from the company whose car repeatedly left me stranded?
That is not meaningful compensation. It is an insult.
I paid for a functioning rental car. What I received was an overpriced vehicle that I could not depend on to start, paired with a system that forced me to repeatedly contact customer service just to make the vehicle usable.
Virtuo fundamentally failed at the ONE THING a car rental company absolutely has to provide: A CAR YOU CAN ACTUALLY USE.
I would never rent from this company again. I would not recommend Virtuo to a friend, family member, coworker, stranger, or frankly anyone whose travel plans matter to them.
If you have an appointment, flight, reservation, day trip, beach plans, or ANYWHERE YOU ACTUALLY NEED TO BE, do not trust Virtuo with your transportation.
Rent from literally almost anyone else.
Virtuo was easily one of the worst travel experiences I have ever had, and I strongly recommend that travelers RUN THE OTHER WAY.
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So bad
rented a car from Virtuo at Nice Airport on May 16. During the rental, the car key was not working properly, I received no support, and the car was not locking correctly through the app.
Virtuo later charged me €200 for a tiny scratch without proof that I caused it. The only evidence provided was photos taken three days before my rental. Despite several emails, they refused to refund the charge.
Virtuo later charged me €200 for a tiny scratch without proof that I caused it. The only evidence provided was photos taken three days before my rental. Despite several emails, they refused to refund the charge.
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Pessimo app
Você faz o cadastro, eles deixar você pagar e depois não validou meu documento, e dizem p procurar o parceiro para cancelar, e o cancelamento tem que pagar!
Nefasto ahora
Desde que trabajan con BSP-auto la reservas fatal!!! Ya había alquilado 2 veces en Virtuo cuando no tenía nadie de por medio y todo perfecto, ahora con BSP-AUTO, FATAL!!!!! no hay para filtrar por tipo de coche familiar o 7 plazas etc….. desde luego me desinstalaré la aplicación porque ahora no ayuda mucho. No lo recomiendo ahora, antes si pero ahora NO!!!!!
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Doesn't work in Spain
Service suggests to rent in another online rent service because it doesn't work anymore in Spain
